LT
lorne t.
Director
Small-Business (50 or fewer emp.)
"Professional, Helpful Staff made Setup Smooth"
4.5/5
What do you like best about Pabau Practice Management?

the professional helpful staff that are able to assist when setting up Review collected by and hosted on G2.com.

What do you dislike about Pabau Practice Management?

the system can become costly if you dont budget for the integrations before hand Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Fast, Customisable, and Backed by 24/7 Customer Service"
4/5
What do you like best about Pabau Practice Management?

Swift access to customer service 24/7, and it’s easy to use and customise to my needs. Performs generally quickly and has stable performance. Pricing is reasonable. Review collected by and hosted on G2.com.

What do you dislike about Pabau Practice Management?

The AI has not gone through the relevant MDR approval. It also has unpredictable bugs that can lead to unpredictable errors. Review collected by and hosted on G2.com.

NA
Norman a.
Business Deveolpment Manager
Small-Business (50 or fewer emp.)
"Integrated Systems and Automations Make Pabau a Standout Choice for Thames Skin Clinic"
5/5
What do you like best about Pabau Practice Management?

Integrated systems - Leads, Online bookings, Pabau Go mobile app for ipads.Flow throughs for patient pathways. Automated systems. Customer tickets to report issues and how quickly they get resolves, The more I use the system on a daily basis the more i get from the Pabau system, just sending a marketing email on broadcast is very easy. Implementing is easy with xero and other apps, follow this up with ticketed customer support that get actioned quickly 24/7 it is amazing.

I have also used the community topics folder to recommend what is best to help the system and they have taken some great recommendations. Review collected by and hosted on G2.com.

What do you dislike about Pabau Practice Management?

Does Buffer on a monday morning when busy, also implementing the ICD codes is hard, The add ons are becoming to much at the moment, marketing plus, care plus. plus the actually cost of using the system, it becomes expensive. Pabau one did not have this and we never got a like for like system with all the add ons. Review collected by and hosted on G2.com.

Brenna B.
BB
Brenna B.
NP
Small-Business (50 or fewer emp.)
"Great Step-by-Step Guidance, But the Process Takes Time and Meetings"
3.5/5
What do you like best about Pabau Practice Management?

They walk you through every step of the way Review collected by and hosted on G2.com.

What do you dislike about Pabau Practice Management?

It takes a lot of time, a lot of meetings. Review collected by and hosted on G2.com.

KH
Katharine H.
Aesthetic clinic owner and doctor
Small-Business (50 or fewer emp.)
"Extremely Efficient for Clinic Scheduling and Calendar Management"
5/5
What do you like best about Pabau Practice Management?

The software is extremely efficient when it comes to management of the clinic calendar, booking in clients and arranging staff schedules. It is very easy to move appointments and automate lots of aspects of the business. Review collected by and hosted on G2.com.

What do you dislike about Pabau Practice Management?

There is nothing so far that I have found problematic with Pabau Review collected by and hosted on G2.com.

Harris W.
HW
Harris W.
Clinic Director & Registered Nurse
Small-Business (50 or fewer emp.)
"A Team That Truly Goes Above and Beyond to Help!"
5/5
What do you like best about Pabau Practice Management?

I really appreciate how the whole team bends over backwards to help you. Review collected by and hosted on G2.com.

What do you dislike about Pabau Practice Management?

So far, we haven’t encountered any issues, and we’ve had a good experience overall. Review collected by and hosted on G2.com.

Seijal B.
SB
Seijal B.
Director & Owner
Small-Business (50 or fewer emp.)
"Excellent Support with Fast, Helpful Chat"
4.5/5
What do you like best about Pabau Practice Management?

The support is excellent. Anytime I have a question, I can chat with someone straight away. Review collected by and hosted on G2.com.

What do you dislike about Pabau Practice Management?

It’s a little more complicated to use, but that’s because it has so many features. Review collected by and hosted on G2.com.

Nevinsthon A.
NA
Nevinsthon A.
Owner
Small-Business (50 or fewer emp.)
"All-Inclusive Solution for Practice Needs"
5/5
What do you like best about Pabau Practice Management?

I like that Pabau Practice Management is all under one platform and very easy to use. It solves literally every single problem in our practice, from client communication to follow-up, invoices, consents, forms, and marketing. It was extremely easy to set up with fantastic guidance from the care team, from Dorian to Emily, to all of their staff members. Review collected by and hosted on G2.com.

What do you dislike about Pabau Practice Management?

Nothing at all, its a fantastic product. Review collected by and hosted on G2.com.

Pauline L.
PL
Pauline L.
Practice Manager & Practitioner
Small-Business (50 or fewer emp.)
"Patient, Knowledgeable Support Made Our Pabau Setup a Success"
5/5
What do you like best about Pabau Practice Management?

Damian has been so patient and supportive helping me set up our Pabau booking system for the first time. Furthermore he is so knowledge and intuitive as to how our aesthetic clinic could work most effectively and efficiently Review collected by and hosted on G2.com.

What do you dislike about Pabau Practice Management?

It would be fair to say that I was somewhat overwhelmed at what needed to be done initially but, with the right support, I’m much more confident now manoeuvring my way round the system. Review collected by and hosted on G2.com.

Parvynder H.
PH
Parvynder H.
Director & Registered Manager
Small-Business (50 or fewer emp.)
"Great experience, great software!"
4.5/5
What do you like best about Pabau Practice Management?

What I like best about Pabau is the customer support. The webchat is fast, friendly, and issues are resolved quickly with good follow-up. The system is also excellent for compliance, with a wide range of ready-made forms that help keep everything organised and inspection-ready. Even though my business doesn’t fit neatly into their standard setup, the team have worked with me to find practical workarounds and have been supportive as my services have grown. Review collected by and hosted on G2.com.

What do you dislike about Pabau Practice Management?

The only area for improvement would be adding more features tailored for mobile services. That said, the workarounds provided have been effective and I appreciate how open the team have been to feedback. Review collected by and hosted on G2.com.