I have just completed the onboarding process so haven't got going with it properly yet, but the features I am excited to use are the integration with my payment system, the AI features to speed up and create more detailed patient notes and the features I can use to track patient treatment plans. Review collected by and hosted on G2.com.

I haven’t found it entirely intuitive, and there’s quite a lot to learn before you can really get going with it properly. That said, it’s understandable, since it’s a sophisticated system. Review collected by and hosted on G2.com.

Pabau is feature rich and an all in one solution for our business, we can have online bookings, take deposits, manage patient records, manage monthly membership subscriptions and take payments via card terminal all in one system to name just a few benefits. Review collected by and hosted on G2.com.

There can be a lot of updates as the system is continually evolving, however glitches are dealt with promptly and I can see the improvement made at each stage of development Review collected by and hosted on G2.com.

I was drawn in by all of the features offered. Review collected by and hosted on G2.com.

Offered features do not work, lack of follow-up after a problem is reported, no sense of urgency. Review collected by and hosted on G2.com.

Plentiful resources, templates, lots of features for running a private clinic. I love the integration with signature rx makes things so much easier for me Review collected by and hosted on G2.com.

Limitations on customisation of forms as well as the time it took to get in touch with Annie. Th initial stages of getting on board took 5 meetings before we actually got to work.also as my clinic is not live, it would have been nice for pabau to offer a trial or even 50% until I am fully set up. Getting to book a meeting can be a nightmare as you have to wait a week or two to speak with pabau to help build your profile/questionnaire etc Review collected by and hosted on G2.com.

Pabau is a very comprehensive practice software that aligns well with cosmetic and medical practices that want to work professionally and grow. The platform combines scheduling, electronic patient records, consent, billing, and automated communication into one system and supports good record-keeping, traceability, and quality assurance.

An important advantage is the helpdesk. Support is easily accessible, actively thinks along, and assists with both technical questions and setting up workflows and onboarding. The support feels involved and solution-oriented. Additionally, there is often room for consultation and accommodations or custom agreements through the account manager or representative, which is pleasant for growth or long-term use.

In summary, Pabau is a powerful and future-proof system with excellent support, provided you set it up consciously and make clear agreements about functionalities and costs. Review collected by and hosted on G2.com.

A point of attention remains the cost and credit structure. Some functions that feel basic require credits or fall outside the standard package. Therefore, it is important to carefully review in advance what credits are needed for and how they are used, to avoid unexpected costs.

Employees must often work through a checklist when setting up. This sometimes feels a bit forced, but it does ensure that you get the most out of the system.

What would make the system even stronger is built-in monitoring of expiration dates of medication and products. For medical and cosmetic practices, this would be a valuable addition within the quality and safety domain. Review collected by and hosted on G2.com.

I love how user-friendly Pabau Practice Management is. The onboarding process was amazing, and everyone was super informative, making me feel comfortable and helping me understand the system clearly. They did their job very well and efficiently. It's a great system with a seamless setup, probably the easiest I've ever experienced. I also appreciate how it helps with client booking, client experience, managing revenue, and marketing, with everything in one place and even the ability to send prescriptions. The quick charting feature is such a plus. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

This all-in-one system is incredibly convenient. You don't need to purchase countless add-ons to access the tools that everyone values, which sets it apart from other companies. The team is exceptionally helpful and understanding, and every meeting has been both productive and informative. Implementation is straightforward, with clear instructions, and the interface is extremely user-friendly. The connection is reliable, communication is quick, and integration is seamless. It's ideal for daily use and supports ongoing growth. Review collected by and hosted on G2.com.

There's nothing i didnt like / took all the best from other platforms I've used before. really convenient and good Review collected by and hosted on G2.com.

I use Pabau Practice Management for my clinic, and I appreciate its straightforward booking system, which is simple for people to use when booking various services. It's relatively simple to get a good flow once you know how it works. I also like that on booking, it automatically generates forms for various services, which are set up as defaults. I had good support during the initial setup, especially from Stephanie, making the process straightforward, although quite lengthy. Review collected by and hosted on G2.com.

It took a while to get fully set up. Review collected by and hosted on G2.com.

Pabau helps run every aspect of my aesthetic business.

From the simplest of needs like appointment calender and point of sale to running teams, doing tax and daily balance sheets. the whole system is digitalised to be efficient in this modern world. Review collected by and hosted on G2.com.

It takes a long time to learn as it is very in depth Review collected by and hosted on G2.com.

I find Pabau Practice Management very easy to customize, especially when it comes to forms and chart notes. I appreciate being able to review everything I need in one screen. It's a very organized system with many features, and now that I'm into it, I'm happy with it. It's a very comprehensive system. Review collected by and hosted on G2.com.

It can be very overwhelming at first because there are so many features. The initial setup took a few days longer than I would have liked. Review collected by and hosted on G2.com.