Interface

Ease to use

It includes many useful features Review collected by and hosted on G2.com.

Monitoring call flow is a bit tedious work. The view should be more user friendly. Review collected by and hosted on G2.com.

Notes update option as well as calling speed. Review collected by and hosted on G2.com.

Nothing so far, everything is much satisfied in terms of services Review collected by and hosted on G2.com.

CloudAgent has helped us provide a detailed summary and insight into voice. Easy integration with third-party applications like Freshdesk. User-friendly for the agents. Review collected by and hosted on G2.com.

There are few reports that do not give a clear picture, like checkpoint. Review collected by and hosted on G2.com.

One of the first things I noticed about Ozonetel is how user-friendly the platform is. The setup process was straightforward, and we were able to get started quickly without needing a lot of technical expertise. Whether you're managing calls, emails, or social media messages, everything is streamlined in a single interface.

The customer support team at Ozonetel has been fantastic. They’re available 9AM to 6PM and always responsive whenever we've had any issues or questions. It’s reassuring to know that we can rely on them for quick resolutions, especially when dealing with time-sensitive customer queries.

Daily Use: Contact centers, customer service teams, or businesses with high interaction volumes.

Out-of-the-box integrations with popular platform like zoho CRM help desk. Review collected by and hosted on G2.com.

i feel the dashboard - wallboard lags a bit. it soes not show real time data. Review collected by and hosted on G2.com.

easy to use. multiple and best features. while having a issue easily connect with customer support. frequency of use. Review collected by and hosted on G2.com.

sometimes because of network issue ozone is working slow Review collected by and hosted on G2.com.

also we can get incoming call while using Ozontel that's most advantage Review collected by and hosted on G2.com.

some times it will be little bit slowly working Review collected by and hosted on G2.com.

We have used ozonetel for our CSE team it’s very easy to use for our team. Review collected by and hosted on G2.com.

Right now we like all features there is nothing to dislike Review collected by and hosted on G2.com.

On my personal experience I have been using Ozobetel since two yrs and above. And there are least complaints. We have hardly faced issue's. And one thing to highlight is the service that Ozonetel provides,any issues that's complicated, with in few minutes it gets resolved.

And access for Ozonetel is smooth, No bugs or issue while using. And talking about landing of the calls,the calls connect easily we haven't received any complaints regarding connecting of the calls.

I would definitely recommend companies to pick Ozonetel service.

They will definitely not disappoint you (can assure that). Review collected by and hosted on G2.com.

We hardly find issue,as soon as the complaint is raised the issue is been resolved with few minutes. Till now your service is not disappointed us or made us to dislike your services. ( and it's common sometimes company face issue and that's totally ok..) the best comes when,how long you take to resolve that. Till today you have kept our trust on up. Review collected by and hosted on G2.com.

Ozonetel is very useful platform where it provides ease in communication and makes our work productive. Review collected by and hosted on G2.com.

Sometimes in ozonetel sip got disconnected and it takes too much time to fix . Review collected by and hosted on G2.com.

Easy to use dashboard, progressive and IVR blasts with reports Review collected by and hosted on G2.com.

Absence of team hierarchy and no notification when agent is inactive. Customer support is not easy to reach out to. Review collected by and hosted on G2.com.