Arun K.
AK
Arun K.
Good tool
Small-Business (50 or fewer emp.)
"User Friendly"
5/5
What do you like best about Ozonetel?

I can easily dial using this dashboard and transfer the call to the other departments. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

I don't like the colour of the dashboard. Review collected by and hosted on G2.com.

Sangeetha V.
SV
Sangeetha V.
customer support
Mid-Market (51-1000 emp.)
"fast and neat clearly helpful agent tool for customers calling and updating"
5/5
What do you like best about Ozonetel?

fast calling and data connecting to customer fastly Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

again and again getting sip dissconnected Review collected by and hosted on G2.com.

MU
Manipal U.
Associate
Small-Business (50 or fewer emp.)
"It is good , but at times we have network issues"
4/5
What do you like best about Ozonetel?

It is user friendly, most of the time it is clearly audible , easy access Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Websocket issues were quite often

Answer button gets freezed at times

SIP gets logged out automatically Review collected by and hosted on G2.com.

karun s.
KS
karun s.
Senior Manager Business Operations
Enterprise (> 1000 emp.)
"User Friendly Interface and Insightful Data Tabs"
5/5
What do you like best about Ozonetel?

1) User friendly interface which can be operated by any type of user ( skilled or underskilled person).

2) Has various types of report available in the system which helps user to make decisions as if when required.

3) API integration and implementation with CRM is very swift and has 99.9% error free information flow.

4) Customer support is very approachable and every issue gets resolved in less than 30 min.

5) As an Administrator, activating and suspending account access is very useful and I can monitor the call flow, abandon %, service delivery KPI's on real time basis. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

There is no cons in Ozontel but few reports has restriction to download data of 15 days only which ideally should be increased to 90 days if possible. Review collected by and hosted on G2.com.

Ranjana M.
RM
Ranjana M.
Customer support executive
Small-Business (50 or fewer emp.)
"Its very easy to understand just from icons and symbols"
5/5
What do you like best about Ozonetel?

That its gives the hint that I'm going to recieve the call also I will be getting the pop to pick the call.

Easy use

Like who the pannel looks Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

That some time due to tech issue it counts my break more then I've take but this happens onec in a while Review collected by and hosted on G2.com.

Sayan B.
SB
Sayan B.
Customer care executive
Small-Business (50 or fewer emp.)
"It is perfect"
5/5
What do you like best about Ozonetel?

it’s pretty cool for managing customer interactions! it helps streamline communication across different channels. Plus, I think it offers some neat features for analytics and reporting. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

The servers can be better so that the downtime is reduced Review collected by and hosted on G2.com.

Keerthi R.
KR
Keerthi R.
Manager
Small-Business (50 or fewer emp.)
"Best tool for calling platform"
5/5
What do you like best about Ozonetel?

It helps us connect the customers in a smoother way, call recordings and the integration with the crm was excellent. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Everything is insaneee, support is good. Review collected by and hosted on G2.com.

NK
Neeraja K.
Lead Qualifier
Small-Business (50 or fewer emp.)
"User friendly"
5/5
What do you like best about Ozonetel?

Easy to access. Very simple interface and easy to learn quickly Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

The colours theme option is not available Review collected by and hosted on G2.com.

Brajesh K.
BK
Brajesh K.
customer support team lead
Small-Business (50 or fewer emp.)
"It is best portal (tool) for any BPO or customer support process to handle customers calls."
5/5
What do you like best about Ozonetel?

It is very easy to use to make call and receive from the the customers. Also we can easily download the required details from the portal to make report. we can implement easly with the freshdesk integration also where we can take call and create tickets. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Sometimes we face tech issue while using the portal. it takes times to reach to the support team to get the issue resolved. sometimes frequency of use is really good Review collected by and hosted on G2.com.

Prasenjeet M.
PM
Prasenjeet M.
Customer support
Small-Business (50 or fewer emp.)
"Very useful enter Pase"
4.5/5
What do you like best about Ozonetel?

last one year we have been used the Ozonetel and we were very satisfied even if we would have faced any kind of issue aither techincal issue generraly Ozonetel were resolved the issue before the TAT time. mean while we did not found any bad result till yet.

Thank Ozonetel team

Prasenjeet Mandal

prasenjeet@rocketpay.co.in Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

There is no faced tilled yet.Hence, we are satisfied for their support Review collected by and hosted on G2.com.