--- title: Ozonetel Reviews meta\_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 625 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews & Product Details Visit Website Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. * * * Product Website Ozonetel Seller [Ozonetel](https://www.g2.com/sellers/ozonetel) Discussions [Ozonetel Community](https://www.g2.com/products/ozonetel/discuss) Languages Supported Arabic, English, Hindi, Spanish Solution Type All-in-One Overview by Murthy Chintalapati (Founder & CEO @Ozonetel Inc. | Helping businesses transform CX with AI-enabled Contact Center Solutions. ) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/ozonetel/pricing) ## Ozonetel Integrations (3) What do users say about integrations? Verified by Ozonetel [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kapture CX ](https://www.g2.com/products/kapture-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Arun K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arun K.") AK Arun K. Good tool Small-Business (50 or fewer emp.) 12/30/2024 "User Friendly" 5/5 What do you like best about Ozonetel? I can easily dial using this dashboard and transfer the call to the other departments. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? I don't like the colour of the dashboard. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? It helps me to track the dailuy basis data and monthly basis data. Review collected by and hosted on G2.com. Show More 1/7/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sangeetha V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sangeetha V.") SV Sangeetha V. customer support Mid-Market (51-1000 emp.) 2/14/2025 "fast and neat clearly helpful agent tool for customers calling and updating" 5/5 What do you like best about Ozonetel? fast calling and data connecting to customer fastly Review collected by and hosted on G2.com. What do you dislike about Ozonetel? again and again getting sip dissconnected Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? sip discconnected Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MU Manipal U. Associate Small-Business (50 or fewer emp.) 11/29/2024 "It is good , but at times we have network issues" 4/5 What do you like best about Ozonetel? It is user friendly, most of the time it is clearly audible , easy access Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Websocket issues were quite often Answer button gets freezed at times SIP gets logged out automatically Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? The issues are usually solved by the cloud agent backend support quickly , the problems were as mentioned in the above question Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![karun s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "karun s.") KS karun s. Senior Manager Business Operations Enterprise (\> 1000 emp.) 5/15/2024 "User Friendly Interface and Insightful Data Tabs" 5/5 What do you like best about Ozonetel? 1) User friendly interface which can be operated by any type of user ( skilled or underskilled person). 2) Has various types of report available in the system which helps user to make decisions as if when required. 3) API integration and implementation with CRM is very swift and has 99.9% error free information flow. 4) Customer support is very approachable and every issue gets resolved in less than 30 min. 5) As an Administrator, activating and suspending account access is very useful and I can monitor the call flow, abandon %, service delivery KPI's on real time basis. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? There is no cons in Ozontel but few reports has restriction to download data of 15 days only which ideally should be increased to 90 days if possible. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? For our business, we need automated dialer which can dial our lakhs of customer and maintain data record of the same. This was the major challenge which we were looking forward to overcome and thus Ozontel came into picture. Below all challenges were resolved by Ozontel : 1) Data management of leads like call recordings, call attempts, etc. 2) Real time monitoring of calls like call volume, abandon %, SLA and SLI , etc. 3) Automating callings to all new customers and rechurning old customers simultaneously as per bandwidth availability in Call Centre, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ranjana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranjana M.") RM Ranjana M. Customer support executive Small-Business (50 or fewer emp.) 8/27/2024 "Its very easy to understand just from icons and symbols" 5/5 What do you like best about Ozonetel? That its gives the hint that I'm going to recieve the call also I will be getting the pop to pick the call. Easy use Like who the pannel looks Review collected by and hosted on G2.com. What do you dislike about Ozonetel? That some time due to tech issue it counts my break more then I've take but this happens onec in a while Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? It helps to read the customer number and the ozontal service is quite easy lik using mobile phone. It keeps track of all the call even the picked once or abandoned this help us to make records of the call with date and time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sayan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sayan B.") SB Sayan B. Customer care executive Small-Business (50 or fewer emp.) 2/11/2025 "It is perfect" 5/5 What do you like best about Ozonetel? it’s pretty cool for managing customer interactions! it helps streamline communication across different channels. Plus, I think it offers some neat features for analytics and reporting. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? The servers can be better so that the downtime is reduced Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Since it is ease and streamlined the communication becomes easier and lag free. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Keerthi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keerthi R.") KR Keerthi R. Manager Small-Business (50 or fewer emp.) 12/24/2024 "Best tool for calling platform" 5/5 What do you like best about Ozonetel? It helps us connect the customers in a smoother way, call recordings and the integration with the crm was excellent. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Everything is insaneee, support is good. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? To have a better communication with the customer through IVR Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller NK Neeraja K. Lead Qualifier Small-Business (50 or fewer emp.) 12/30/2024 "User friendly" 5/5 What do you like best about Ozonetel? Easy to access. Very simple interface and easy to learn quickly Review collected by and hosted on G2.com. What do you dislike about Ozonetel? The colours theme option is not available Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? We can able to access easly come easy to transfer other departments. Review collected by and hosted on G2.com. Show More 1/2/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brajesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brajesh K.") BK Brajesh K. customer support team lead Small-Business (50 or fewer emp.) 8/27/2024 "It is best portal (tool) for any BPO or customer support process to handle customers calls." 5/5 What do you like best about Ozonetel? It is very easy to use to make call and receive from the the customers. Also we can easily download the required details from the portal to make report. we can implement easly with the freshdesk integration also where we can take call and create tickets. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Sometimes we face tech issue while using the portal. it takes times to reach to the support team to get the issue resolved. sometimes frequency of use is really good Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? It is helping imporve the customer experience and serve the customer in a better way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Prasenjeet M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prasenjeet M.") PM Prasenjeet M. Customer support Small-Business (50 or fewer emp.) 9/5/2024 "Very useful enter Pase" 4.5/5 What do you like best about Ozonetel? last one year we have been used the Ozonetel and we were very satisfied even if we would have faced any kind of issue aither techincal issue generraly Ozonetel were resolved the issue before the TAT time. mean while we did not found any bad result till yet. Thank Ozonetel team Prasenjeet Mandal prasenjeet@rocketpay.co.in Review collected by and hosted on G2.com. What do you dislike about Ozonetel? There is no faced tilled yet.Hence, we are satisfied for their support Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Ozonetel CloudAgent is a cloud-based contact center platform that helps businesses streamline operations and improve customer communication. It solves problems Review collected by and hosted on G2.com. Show More 12/17/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Ozonetel? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Ozonetel ](https://www.g2.com/products/ozonetel/discussions/new) GU Guest User • Last activity about 1 year ago What is Ozonetel CloudAgent used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) ![Jackson A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson A.") JA Jackson Abraham • Last activity 5 months ago How to add / change IVR options from admin login? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) [ View all Discussions ](https://www.g2.com/products/ozonetel/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 13 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/ozonetel/pricing) Ozonetel Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_25ce8527bbd908e4f83810df1d1a2e74/exotel-customer-communication-platform.jpg "Product Avatar Image") Exotel Customer... 4.4/5(90) [ Compare Now ](https://www.g2.com/compare/exotel-customer-communication-platform-vs-ozonetel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-ozonetel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d78c8cb7e73ef571783c4f48b77461dc/ameyo-by-exotel-cloud-contact-center.png "Product Avatar Image") Ameyo by Exotel Cloud... 4.3/5(251) [ Compare Now ](https://www.g2.com/compare/ameyo-by-exotel-cloud-contact-center-vs-ozonetel) ##### ##### Ozonetel Features Channels Voice Social Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ozonetel/features) ## 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