--- title: Ozonetel Reviews meta\_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 625 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews & Product Details Visit Website Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. * * * Product Website Ozonetel Seller [Ozonetel](https://www.g2.com/sellers/ozonetel) Discussions [Ozonetel Community](https://www.g2.com/products/ozonetel/discuss) Languages Supported Arabic, English, Hindi, Spanish Solution Type All-in-One Overview by Murthy Chintalapati (Founder & CEO @Ozonetel Inc. | Helping businesses transform CX with AI-enabled Contact Center Solutions. ) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/ozonetel/pricing) ## Ozonetel Integrations (3) What do users say about integrations? Verified by Ozonetel [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kapture CX ](https://www.g2.com/products/kapture-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Vinoth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth M.") VM Vinoth M. Technical Manager IT and Security Mid-Market (51-1000 emp.) 4/15/2025 "Technical Manager IT and Security" 5/5 What do you like best about Ozonetel? Ozonetel is its robust and scalable cloud communication platform. It offers seamless integration capabilities, reliable uptime, and a user-friendly interface, which makes managing customer interactions efficient and effective. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? While Ozonetel offers a strong communication platform, one area that could be improved is the user interface and reporting dashboard Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Ozonetel is helping us streamline and centralize our customer communication processes. It solves key challenges such as managing high call volumes, tracking agent performance, and integrating telephony with our CRM systems. By automating call routing and providing real-time analytics, it improves operational efficiency, reduces response time, and enhances the overall customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aaditya M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaditya M.") AM Aaditya M. Scanning Mid-Market (51-1000 emp.) 2/21/2025 "Customer Support" 4/5 What do you like best about Ozonetel? Ozonetel CloudAgent , is osm and it is very accurate applicatin for customer exucative and sales department. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Ozonetel CloudAgent , is osm but somtimes we facing voice issue with customers . Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? all the calling records with comments are safe and , whenever i want to see the calling details ..i can . Review collected by and hosted on G2.com. Show More 10/6/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![BHUPALNARENDRA S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BHUPALNARENDRA S.") BS BHUPALNARENDRA S. Customer Sales Executive Mid-Market (51-1000 emp.) 2/14/2025 "very good GUI ( Graphical user interface )" 4.5/5 What do you like best about Ozonetel? Users often praise Ozonetel CloudAgent for its intuitive and user-friendly interface, which makes it easy to navigate and manage call center operations, even for teams with varying levels of technical expertise; this coupled with its comprehensive features like deep CRM integrations, unified dashboards for omnichannel communication, and robust monitoring capabilities are considered major strengths of the platform Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Occasional complaints about the interface design and usability, particularly for non-technical users Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? 1) It allows agents to handle calls, SMS, WhatsApp, and other digital channels seamlessly from a single dashboard, ensuring consistent customer experience across platform. 2By providing quicker response times, personalized service, and smooth omnichannel experience, customers are more likely to be satisfied . Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vikram K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vikram K.") VK Vikram K. Senior manager Mid-Market (51-1000 emp.) 11/14/2024 "One the best user friendly telephony cloud software" 4.5/5 What do you like best about Ozonetel? We have started using Ozonetel from last 6 months. The best thing about this tool is it's ease of use for an end user. It's UI is very clean and smooth with so many DIY features. Minimal training is needed for any new user before they start using this tool Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Based on my past 6 month of experience of using Ozonetel, there are not any major significant thing which I dislike about Ozonetel. One thing fir which I have a little concern is downtime which happens sometime. Though it's not significantly high but would like it to reduce to almost zero. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? We are using Ozonetel primarily for telephony need of our contact centre. We have moved from on prem services to Ozonetel cloud telephony services. It's providing us various capabilities such as different dialing mode, multi communication channel, IVR designer etc. Now, we have unified all the communication services to a single platfome resulting in less efforts and confusion for our agents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KR Kushagra R. Sales executive Mid-Market (51-1000 emp.) 2/14/2025 "Works like a charm!" 4.5/5 What do you like best about Ozonetel? It has multiple options and provide many facilities to improve our work and reduce our hassle. It's been a while and interface is easy to adapt to. You can listen to your own calls and check depositions. It provides proper notifications for call backs as well. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Sometimes the calls that connect don't show in the history and sometimes there are ringing issues in which we are unable to hear the ringing. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? It solves the problem of providing seamless company numbers without any extra software to remote workers as well as people working in the office. Review collected by and hosted on G2.com. Show More 2/19/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hakeem B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hakeem B.") HB Hakeem B. Customer Sales Executive Mid-Market (51-1000 emp.) 2/14/2025 "Very best experience to deal with customers. Call handling smoothly" 5/5 What do you like best about Ozonetel? We Can easily connect with the customer , We can maintain the call history , call records too , Easy disposition . Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Some times facing connectivity issue which is not good . Calls were automatically disconnected. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Easily connect wit the customer to talk about our products and offers, We can easily handled wit customers Query, Request & Complaint which is most benefits to run our business successfull . We can get the customer feed back on the call. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Somu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Somu S.") SS Somu S. Product Manager Mid-Market (51-1000 emp.) 2/16/2025 "Best calling service provider" 4.5/5 What do you like best about Ozonetel? The ozonetel live dashboard and reports are very easy to access and very helpful in improving the efficiency of the team. It helps in keeping track of all my agents. The pre defined reports also provide all the required information needed to analyse and improve my team's productivity. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? I haven't encountered any issues to talk about the downside. I have always received timely support and help from the POC and the support team whenever required. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? The auto dialer has been very helpful in improving the speed at which our agents were able to get in touch with our potential leads. We have greatly reduced the time taken for each call by adopting this solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EZ Eram Z. Customer Sales Executive Enterprise (\> 1000 emp.) 2/14/2025 "flexible - need more customization options" 5/5 What do you like best about Ozonetel? it is flexible to use and one of the standout features is call recording which helps in monitoring and improving service quality. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? one of the drawback of ozonetal can be its connectivity issue, even a slight causes the system to switch to SIP mode and there are limimted customization options. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? it helps to handle customer calls easily. It records calls which makes wok more flexible improves customer service and helps to connect with customers smoothly. Review collected by and hosted on G2.com. Show More 2/17/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ayush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayush S.") AS Ayush S. Support Specialist Mid-Market (51-1000 emp.) 2/19/2025 "Reliable, scalable, intuitive, feature-rich, efficient."" 5/5 What do you like best about Ozonetel? Easily to used a new user can also understand it, shows the history of work with proper timing so we can increase decrease the frequency of use. best tools to connect with customer and provide support. easy to implement and integrate. w Review collected by and hosted on G2.com. What do you dislike about Ozonetel? sometimes voice issue takes place, make be it was due to my internet connectivity or tech issue. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? its make my task easy to connect with new or existing customer . Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brijesh D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brijesh D.") BD Brijesh D. Software Engineer Mid-Market (51-1000 emp.) 2/17/2025 "Support System" 5/5 What do you like best about Ozonetel? Ozonetel Communication’s support system is efficient, offering quick response times and helpful assistance. Users appreciate its user-friendly interface, clear voice quality, and seamless CRM integration. The platform provides real-time analytics, IVR, and multi-channel support, making it a reliable choice for businesses. While most reviews are positive, some users report occasional connectivity issues. Overall, it's a solid cloud-based contact center solution with strong customer support. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? We have used the exotel the user interface was very good. but while using the ozonetel we are unable to understand the functionality and not able to setup the ivr flow. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Whenever we are stuck in any integration they are always ahead to help us immidiately. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Ozonetel? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Ozonetel ](https://www.g2.com/products/ozonetel/discussions/new) GU Guest User • Last activity about 1 year ago What is Ozonetel CloudAgent used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) ![Jackson A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson A.") JA Jackson Abraham • Last activity 5 months ago How to add / change IVR options from admin login? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) [ View all Discussions ](https://www.g2.com/products/ozonetel/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 13 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/ozonetel/pricing) Ozonetel Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_25ce8527bbd908e4f83810df1d1a2e74/exotel-customer-communication-platform.jpg "Product Avatar Image") Exotel Customer... 4.4/5(90) [ Compare Now ](https://www.g2.com/compare/exotel-customer-communication-platform-vs-ozonetel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-ozonetel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d78c8cb7e73ef571783c4f48b77461dc/ameyo-by-exotel-cloud-contact-center.png "Product Avatar Image") Ameyo by Exotel Cloud... 4.3/5(251) [ Compare Now ](https://www.g2.com/compare/ameyo-by-exotel-cloud-contact-center-vs-ozonetel) ##### ##### Ozonetel Features Channels Voice Social Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ozonetel/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/ozonetel/competitors/alternatives) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Code Climate Velocity](https://www.g2.com/products/code-climate-velocity/reviews)[Best auto dialer software for small business](https://www.g2.com/discussions/best-auto-dialer-software-for-small-business)[PR Firms in Dallas](https://www.g2.com/categories/pr-firms/locations/dallas-tx-us) [Best tool for analyzing customer conversations](https://www.g2.com/discussions/best-tool-for-analyzing-customer-conversations)[Best AP automation solutions for reducing late payment fees](https://www.g2.com/discussions/what-is-the-best-ap-automation-solution-for-reducing-late-payment-fees)[Pros and Cons Details](https://www.g2.com/products/ozonetel/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)