--- title: Ozonetel Reviews meta\_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 625 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews & Product Details Visit Website Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. * * * Product Website Ozonetel Seller [Ozonetel](https://www.g2.com/sellers/ozonetel) Discussions [Ozonetel Community](https://www.g2.com/products/ozonetel/discuss) Languages Supported Arabic, English, Hindi, Spanish Solution Type All-in-One Overview by Murthy Chintalapati (Founder & CEO @Ozonetel Inc. | Helping businesses transform CX with AI-enabled Contact Center Solutions. ) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/ozonetel/pricing) ## Ozonetel Integrations (3) What do users say about integrations? Verified by Ozonetel [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kapture CX ](https://www.g2.com/products/kapture-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![J A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J A.") JA J A. Operations Associate Insurance Mid-Market (51-1000 emp.) 10/8/2025 "Review about Ozonetel" 5/5 What do you like best about Ozonetel? In Ozonetel its very easy to dial a customer and navigations part is simple. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Some time its shows up a error where unable to connect with cx. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? In Ozonetel we can able to access call history, Aux utility, and transferring call to Other LOBs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shivi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivi S.") SS Shivi S. Product Specialist Mid-Market (51-1000 emp.) 7/4/2025 "Have a human touch which gives it a plus point" 4.5/5 What do you like best about Ozonetel? By using it the person can increase its productivity plus better less qualification. Plus it’s the voice of customer in real time which helps to indulge people more in it. It has call back feature with email and on time follow up plus authentication with proper response gives more insight to it. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? As it’s AI based so sometimes it lacks in call or we can say repeat queries come sometimes . Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Its increase in customer value by fixing it rapidly plus increase in lead conversion and in sales too. Its faster and better decision maker with precise information. As sales increases the more customer indulge in it. As compare to Ameyo it best as call back , email or follow up calls are on time without a delay. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![shailendra s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shailendra s.") SS shailendra s. Web Analytics Manager Mid-Market (51-1000 emp.) 10/8/2025 "A Complete Solution For Call Center" 4.5/5 What do you like best about Ozonetel? It give complete solution for outbound and inbound for call center, like dialer, SMS, whatsapp. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Ozonetel have some issue with TRI, that impact business who are using Ozonetel. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Ozonetel solving problems like auto dialer, sms, whatsapp communication with in the one plateform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dr Neha m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr Neha m.") DM Dr Neha m. Operation Associate Mid-Market (51-1000 emp.) 10/11/2025 "Ozonetel Review" 5/5 What do you like best about Ozonetel? Its a good site for calling and also very easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? There will be error sometime due to techis that need to be fix. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? In Ozonetel navigatine is very easy , all the option available in one page. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Shama T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shama T.") ST Shama T. Policy Advisor Mid-Market (51-1000 emp.) 9/13/2025 ""A Solid Contact Center Platform with Great Features and Some UX Challenges" 5/5 What do you like best about Ozonetel? Good Integration with CRMs / Tools Ozonetel works smoothly with existing CRM and helpdesk systems, allowing for click‑to‑call, call pops, etc. This makes it easier to embed into existing workflows. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Performance Under Load Some users report call lags or drops during peak / high‑volume periods. Interface “freezes” or slowness when many concurrent tasks are happening Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? High agent cost & low productivity Agents spending too much time idle, or too much after‑call work (wrapping up calls). Poor routing or skill matching causing repetitive transfers, re‑calls etc. Review collected by and hosted on G2.com. Show More 9/19/2025 Validated ReviewerSource: Organic ![Mouzim K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mouzim K.") MK Mouzim K. Associate Consulting Enterprise (\> 1000 emp.) 9/9/2025 "very friendly app easy to use option are smooth" 5/5 What do you like best about Ozonetel? smooth process work low on data easy option on every step Review collected by and hosted on G2.com. What do you dislike about Ozonetel? sometime the issue will come but it will auto fix the issue after logout and login Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? calls data and easy tracking of breaks and many more options Review collected by and hosted on G2.com. Show More 10/7/2025 Current UserValidated ReviewerSource: Organic ![Sohail A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sohail A.") SA Sohail A. Sales executives Small-Business (50 or fewer emp.) 8/27/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "Comfortable to use and extract the data" 4/5 What do you like best about Ozonetel? Easy to access, dial the number and download the recording Review collected by and hosted on G2.com. What do you dislike about Ozonetel? transferring the call was hard and less feature Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? It enables communication with clients or individuals and assists us in managing data effectively. Review collected by and hosted on G2.com. Show More 10/7/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Johnpeter J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Johnpeter J.") JJ Johnpeter J. Founder Small-Business (50 or fewer emp.) 7/4/2025 "Great tool for managing customer calls, but has room to grow" 5/5 What do you like best about Ozonetel? I have been using Ozonetel for over a year and mainly for handling inbound and outbound calls in our customer support team, Overall amazing user experience and good interface structure. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? The interface could definitely good but when it comes to this generation It feels a bit old school type and sometimes loading reports takes longer and makes to wait But support is good, and they do help quickly when something goes wrong. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? It’s a good option if you're looking for a cloud contact center solution that doesn’t require too much technical setup that I really like makes stand out from other Inventories. I’ve seen a noticeable improvement in how quickly our respond to customer queries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Pooja G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pooja G.") PG Pooja G. Trainer and Quality Analyst Mid-Market (51-1000 emp.) 2/11/2025 "Boosting Customer Engagement with CloudAgent" 4.5/5 What do you like best about Ozonetel? Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves self-service options for customers.Works well with tools like Freshdesk Review collected by and hosted on G2.com. What do you dislike about Ozonetel? While CloudAgent offers great features and seamless integration, one area that needs improvement is customer support. At times, getting proper assistance from the support team can be challenging, and issues require multiple follow-ups before resolution. A more proactive and responsive support system would greatly enhance the overall experience Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? CloudAgent makes it easy to track agent availability in real time, ensuring better workload distribution and efficiency. The platform is user-friendly, with an intuitive interface that makes navigation smooth and hassle-free. It also provides effective call flow monitoring, allowing supervisors to track and optimize customer interactions. Even new users can adapt quickly without extensive training, making it a great choice for contact center operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vignesh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vignesh S.") VS Vignesh S. Manager Mid-Market (51-1000 emp.) 4/11/2025 "User friendly" 5/5 What do you like best about Ozonetel? Ozonetel's intuitive user interface and robust cloud communication solutions are what I like best. The platform’s ease of integration with other tools and its reliable performance significantly enhance operational efficiency. Additionally, their responsive customer support and continuous updates make the experience seamless and effective. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? One area of concern with Ozonetel is the occasional delays in system updates or maintenance, which can impact workflow. Additionally, the reporting dashboard could be more customizable to suit specific business needs. Improving these aspects would greatly enhance the overall user experience. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Ozonetel is helping us streamline our customer communication by providing a centralized platform for managing calls. This has significantly improved our team's efficiency and response times, leading to enhanced customer satisfaction. The automation features, such as call routing and IVR systems, have reduced manual workloads and minimized errors, allowing us to focus more on delivering excellent service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Ozonetel? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Ozonetel ](https://www.g2.com/products/ozonetel/discussions/new) ![Jackson A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson A.") JA Jackson Abraham • Last activity 5 months ago How to add / change IVR options from admin login? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) GU Guest User • Last activity about 1 year ago What is Ozonetel CloudAgent used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) [ View all Discussions ](https://www.g2.com/products/ozonetel/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 13 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/ozonetel/pricing) Ozonetel Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_25ce8527bbd908e4f83810df1d1a2e74/exotel-customer-communication-platform.jpg "Product Avatar Image") Exotel Customer... 4.4/5(90) [ Compare Now ](https://www.g2.com/compare/exotel-customer-communication-platform-vs-ozonetel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-ozonetel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d78c8cb7e73ef571783c4f48b77461dc/ameyo-by-exotel-cloud-contact-center.png "Product Avatar Image") Ameyo by Exotel Cloud... 4.3/5(251) [ Compare Now ](https://www.g2.com/compare/ameyo-by-exotel-cloud-contact-center-vs-ozonetel) ##### ##### Ozonetel Features Channels Voice Social Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ozonetel/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/ozonetel/competitors/alternatives) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Code Climate Velocity](https://www.g2.com/products/code-climate-velocity/reviews)[Best auto dialer software for small business](https://www.g2.com/discussions/best-auto-dialer-software-for-small-business)[PR Firms in Dallas](https://www.g2.com/categories/pr-firms/locations/dallas-tx-us) [Best tool for analyzing customer conversations](https://www.g2.com/discussions/best-tool-for-analyzing-customer-conversations)[Best AP automation solutions for reducing late payment fees](https://www.g2.com/discussions/what-is-the-best-ap-automation-solution-for-reducing-late-payment-fees)[Pros and Cons Details](https://www.g2.com/products/ozonetel/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)