--- title: Ozonetel Reviews meta\_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 625 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews & Product Details Visit Website Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. * * * Product Website Ozonetel Seller [Ozonetel](https://www.g2.com/sellers/ozonetel) Discussions [Ozonetel Community](https://www.g2.com/products/ozonetel/discuss) Languages Supported Arabic, English, Hindi, Spanish Solution Type All-in-One Overview by Murthy Chintalapati (Founder & CEO @Ozonetel Inc. | Helping businesses transform CX with AI-enabled Contact Center Solutions. ) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/ozonetel/pricing) ## Ozonetel Integrations (3) What do users say about integrations? Verified by Ozonetel [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kapture CX ](https://www.g2.com/products/kapture-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More AS Ajay S. Senior System Engineer Mid-Market (51-1000 emp.) 11/4/2025 "Seamless Omnichannel Integration and Unified Analytics with Ozonetel" 4.5/5 What do you like best about Ozonetel? I like best about Ozonetel : it's omnichannel capabilities- voice, SMS, WhatsApp, chat etc. all integrated into one platform. Strong ease of integration with CRMs and help-desks (click to call, pop-ups, workflows) - great for embedding into existing operations. Agents can switch between channels seamlessly- no separate logins or dashboards. Managers get a single analytics view across all channels (call ,metrics+ Chat history + WhatsApp logs in one place.) Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Some users report call quality issues especially under heavy load or in certain geographies. The user interface is occasionally described as dated or not very intuitive for new users- meaning there may be a steeper learning curve than competitors Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? We can consolidate multiple communication channels into a unified platform, so your agents are working from one interface- which reduces training, context - switching and errors. Because it is cloud based and scalable, we can deploy faster, add remote agents easily, handle fluctuating volumes without big infra investment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Prabhat D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prabhat D.") PD Prabhat D. Project Coordinator Computer Software Mid-Market (51-1000 emp.) 3/9/2026 "Ozonetel’s Cloud Setup and Smart Call Routing Make It a Standout" 5/5 What do you like best about Ozonetel? Yes, the best part of Ozonetel is, cloud based customer support setup with smart call routing and IVR based facility makes this the best. The Omnichannel solution is providing you the flexibility to make your business in a right channel with easy implementions. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? When It comes up with the smart solutions but seems like little tough to integrate with every plateform and charging good amount to get the 10 seater setup. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Ozonetel helps to keep my customer support flawless and automated overall. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Varun K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Varun K.") VK Varun K. Customer Support Executive Mid-Market (51-1000 emp.) 11/10/2023 "One of the most easy and convenient " 5/5 What do you like best about Ozonetel? Its very user friendly and easy to understand Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Can make it more good looking as per graphics Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? It is adding more featued which make it more convenient to use Review collected by and hosted on G2.com. Show More 3/12/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anand P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anand P.") AP Anand P. Team Lead Mid-Market (51-1000 emp.) 3/13/2026 "Great for Internal Calling" 5/5 What do you like best about Ozonetel? It’s very good for internal calling purposes. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Sometimes, the number shows up as spam to the customer. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? It’s very good for managing the calling process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/9/2025 "good for enhance customer engagement" 5/5 What do you like best about Ozonetel? best thing about this is that it offers a wide range of tools, including call recording, IVR, and omni channel support, catering to diverse business needs. also thi is enough capable to handle high call volumes, supporting businesses with significant customer interaction requirements. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Some time call pauses, disconnections, and slow loading times, which can impact service quality. The onboarding process may require a learning curve, particularly for teams without prior experience with cloud contact center solutions. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Ozonetel primarily solves the problem of inefficient and fragmented customer communication. It enables businesses to manage all customer interactions—voice calls, chats, emails, WhatsApp, and web messages—through a single unified platform. By automating call routing, IVR, and AI-powered responses, it reduces response time and human errors. Real-time analytics and CRM integrations help companies track, analyze, and improve customer service, leading to higher satisfaction and operational efficiency. Essentially, it turns complex, scattered communication channels into a streamlined, scalable system. Review collected by and hosted on G2.com. Show More 11/2/2025 Validated ReviewerIncentivizedSource: G2 invite ![Saurabh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh K.") SK Saurabh K. Policy advisor Mid-Market (51-1000 emp.) 12/17/2025 "AI-Powered Convenience for Effortless Customer Data Management" 5/5 What do you like best about Ozonetel? The AI-powered customer experience makes it convenient to manage and store all customer data in a single location. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Sometimes it takes too long to connect a cx Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Storing all the cx data at a single place , we can contact them easily Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nistha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nistha S.") NS Nistha S. Trainer Enterprise (\> 1000 emp.) 5/2/2025 "Ozonetel Review" 5/5 What do you like best about Ozonetel? Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Agents can handle all customer conversations from one place, improving response time and consistency. Increases outbound call volume and success rates for sales and collection teams.Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mohd M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd M.") MM Mohd M. Premium Support Manager Mid-Market (51-1000 emp.) 7/5/2025 "Solid Choice for Businesses Seeking Cloud-Based Call Solutions" 5/5 What do you like best about Ozonetel? What I like best about Ozonetel is how simple it is to set up and use. It makes managing calls easy without needing extra hardware, and it works smoothly with popular CRMs and helpdesks. For any business that wants a flexible, reliable cloud contact center, Ozonetel is a practical choice that delivers good value and strong support. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? One thing I dislike about Ozonetel is that its user interface can feel a bit outdated and sometimes not very intuitive for new users. Also, occasional call quality drops or delays can happen during peak times, which could be improved. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? Ozonetel helps us manage customer calls easily without needing complex hardware or heavy IT support. It solves the problem of handling large call volumes by providing a reliable, cloud-based contact center with features like IVR, auto-dialers, and call recording. This makes customer communication smoother, improves response times, and helps us deliver better service while keeping costs low. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![RISHIT U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RISHIT U.") RU RISHIT U. Product Manager Enterprise (\> 1000 emp.) 10/14/2025 "Great Telephony Tool for all CRMs" 4.5/5 What do you like best about Ozonetel? 1. Easy integration with CRM 2. Real time dashboards 3. Call recordings are available easily, even in the CRM 4. The in-app dialer allows for sticky dialing and manual dialing Review collected by and hosted on G2.com. What do you dislike about Ozonetel? 1. Changing the IVR routing is difficult and even understanding is difficult for a new user. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? 1. Call tracking both inbound and outbound 2. Customer Support Executive call analytics and performance 3. Contacting leads 4. Churning dormant leads using auto dialer 5. IVR burst calling to reach a large amount of leads in a short time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Suraj V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suraj V.") SV Suraj V. Business Analyst Consumer Services Mid-Market (51-1000 emp.) 1/13/2026 "Great Salesforce Integration, But Occasional Call Connection Issues" 3/5 What do you like best about Ozonetel? It integrates with Salesforce and other tools, which helps connect with B2C customers. Review collected by and hosted on G2.com. What do you dislike about Ozonetel? Sometimes, due to technical issues, multiple calls get connected with the advisory and the customer. Review collected by and hosted on G2.com. What problems is Ozonetel solving and how is that benefiting you? I’m having an issue with the phone dialing software. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ## Questions about Ozonetel? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Ozonetel ](https://www.g2.com/products/ozonetel/discussions/new) ![Jackson A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson A.") JA Jackson Abraham • Last activity 5 months ago How to add / change IVR options from admin login? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) GU Guest User • Last activity about 1 year ago What is Ozonetel CloudAgent used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) [ View all Discussions ](https://www.g2.com/products/ozonetel/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 13 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/ozonetel/pricing) Ozonetel Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_25ce8527bbd908e4f83810df1d1a2e74/exotel-customer-communication-platform.jpg "Product Avatar Image") Exotel Customer... 4.4/5(90) [ Compare Now ](https://www.g2.com/compare/exotel-customer-communication-platform-vs-ozonetel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-ozonetel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d78c8cb7e73ef571783c4f48b77461dc/ameyo-by-exotel-cloud-contact-center.png "Product Avatar Image") Ameyo by Exotel Cloud... 4.3/5(251) [ Compare Now ](https://www.g2.com/compare/ameyo-by-exotel-cloud-contact-center-vs-ozonetel) ##### ##### Ozonetel Features Channels Voice Social Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ozonetel/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/ozonetel/competitors/alternatives) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Code Climate Velocity](https://www.g2.com/products/code-climate-velocity/reviews)[Best auto dialer software for small business](https://www.g2.com/discussions/best-auto-dialer-software-for-small-business)[PR Firms in Dallas](https://www.g2.com/categories/pr-firms/locations/dallas-tx-us) [Best tool for analyzing customer conversations](https://www.g2.com/discussions/best-tool-for-analyzing-customer-conversations)[Best AP automation solutions for reducing late payment fees](https://www.g2.com/discussions/what-is-the-best-ap-automation-solution-for-reducing-late-payment-fees)[Pros and Cons Details](https://www.g2.com/products/ozonetel/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)