--- title: Ozonetel Reviews meta_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 625 scale: '5' date_modified: '2026-07-27' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews **Vendor:** Ozonetel **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 625 ## About Ozonetel Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. ## Ozonetel Pros & Cons **What users like:** - Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings. (134 reviews) - Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications. (95 reviews) - Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease. (86 reviews) - Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management. (69 reviews) - Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation. (57 reviews) - Users value the **efficiency** of Ozonetel, noting quick connections and improved productivity in their workflow. (54 reviews) - Users find Ozonetel's **reliable network and useful features** enhance their calling experience and support efficiency. (52 reviews) - Users praise the **intuitive interface** of Ozonetel, making communication seamless and hassle-free. (48 reviews) - Call Recording (47 reviews) - User Interface (46 reviews) **What users dislike:** - Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience. (61 reviews) - Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel. (61 reviews) - Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel. (41 reviews) - Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls. (41 reviews) - Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience. (38 reviews) - Poor Connectivity (29 reviews) - Users experience **slow loading** times with Ozonetel, leading to frustrating delays and interruptions during calls. (29 reviews) - Limited Connectivity (25 reviews) - Delays (23 reviews) - Slow Performance (23 reviews) ## Ozonetel Reviews ### 1. Making day to day life easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Ozonetel?** Agent productivity/ efficiency tracking of the users via the reports and dashboard it offers. **What do you dislike about Ozonetel?** In reports, the CDR doesn't offer live real time data. The data offered is of the previous day which if combined with the daily data eould make the life more easier. The data right now in live CDR isn't extractable in sheets. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel provides detailed data of all the users thus allowing to keep a track of miniute details regarding the users and understanding their patterns. ### 2. Excellent! **Rating:** 4.5/5.0 stars **Reviewed by:** Urvashi S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Ozonetel?** Ease of use, customer support , frequency of use **What do you dislike about Ozonetel?** SIP Qdiscoonection , network error, sometimes dialer stuck **What problems is Ozonetel solving and how is that benefiting you?** Automatic dialing, excellent speed, easy to connect withthe customer ### 3. Review óf ozonetel **Rating:** 3.5/5.0 stars **Reviewed by:** Pravati P. | Customer Support Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Ozonetel?** It's easy to use we can dial number mannually and we can set auto call **What do you dislike about Ozonetel?** Some time it connect different calls . Sometime the call is not pick but it showthe call was pick in the ozonetel **What problems is Ozonetel solving and how is that benefiting you?** We can call multiple user every day to take feedback also recieved call from user ### 4. it's an amazing experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Riya S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Ozonetel?** Ozonetel CloudAgent is a cloud-based contact center solution that offers various features such as omnichannel communication, call routing, analytics, and CRM integration. **What do you dislike about Ozonetel?** Users have mentioned that certain customization options within Ozonetel CloudAgent may be limited. Advanced or highly specific customization requirements may not be easily achievable within the platform. **What problems is Ozonetel solving and how is that benefiting you?** CloudAgent allows organizations to centralize their communication channels, such as voice calls, emails, chat, and social media, into a single platform. This streamlines communication management and improves efficiency. ### 5. Ease of integration with CRMs **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal A. | Senior Executive, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Ozonetel?** Ease of integration with CRMs and top notch connectivity as well as 24/7 backend support. **What do you dislike about Ozonetel?** There is nothing to dislike about Ozonetel, it is providing up to the mark service. **What problems is Ozonetel solving and how is that benefiting you?** Improve business process outcomes and Improve customer relations/service ### 6. NA **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwini S. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Ozonetel?** We can pull out all the records together **What do you dislike about Ozonetel?** The agents will face severe issues on an often (network connection issue) **What problems is Ozonetel solving and how is that benefiting you?** Its helping to pull the data together ### 7. Good Dialer **Rating:** 4.0/5.0 stars **Reviewed by:** Akshay B. | Foreign Exchange Trader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Ozonetel?** Good dialer system for outbound and inbound calls. **What do you dislike about Ozonetel?** It lacks older remarks on preview calling **What problems is Ozonetel solving and how is that benefiting you?** It is helping me to call the customers quickly. ### 8. Convenient **Rating:** 3.0/5.0 stars **Reviewed by:** Padmavati R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Ozonetel?** Switching between breaks and being online, very easy. **What do you dislike about Ozonetel?** Want a good dispose button after making calls. **What problems is Ozonetel solving and how is that benefiting you?** Tracks the official calls, has recordings. ### 9. It's user friendly which can be understood by anyone **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Ozonetel?** It is easy to understand as everything is accesable in one click which makes the working smooth without any extra efforts. Cloud agent has all the options available **What do you dislike about Ozonetel?** The only this I dislike about is the break option and it shows the pause for 30 mins and after that it's own it's own. It should have an alert system to aware 1 hour break **What problems is Ozonetel solving and how is that benefiting you?** It helps in easy communication with the client and team as well. It help to have transparency between 2 people over call as it gets recorded for audit purpose which leads to less error ### 10. Good **Rating:** 3.0/5.0 stars **Reviewed by:** Jignesh P. | Options Trader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Ozonetel?** Good for outbond and inbound calls but its lack of older remarks **What do you dislike about Ozonetel?** Difficult process sfile uploading extention is not familier **What problems is Ozonetel solving and how is that benefiting you?** Client database management ### 11. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** KINJAL P. | Business Lead - Warehousing and Distribution, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Ozonetel?** Dialer has the option of call priotisation **What do you dislike about Ozonetel?** Sometime dialer framework compatibility with CRM application **What problems is Ozonetel solving and how is that benefiting you?** None ### 12. very good **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanshu D. | sales auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Ozonetel?** it is good channel between company and coustomer. **What do you dislike about Ozonetel?** sometime network issue/sip disconnection **What problems is Ozonetel solving and how is that benefiting you?** easy to contact with customer and maintain customer record ### 13. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Ronak C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Ozonetel?** best thing is dialler features and if possible need some improvement. **What do you dislike about Ozonetel?** Pricing models for call center solutions like Ozonetel CloudAgent can sometimes be intricate, with different plans, add-ons, and usage-based costs. This complexity might make it challenging for businesses to accurately estimate their costs. **What problems is Ozonetel solving and how is that benefiting you?** CloudAgent allows businesses to provide support across multiple communication channels. This helps companies meet customers where they are and offers a consistent experience regardless of the channel customers choose. ### 14. Great to use service **Rating:** 5.0/5.0 stars **Reviewed by:** Mihir N. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Ozonetel?** The recent changes in the UI is best ,It is user friendly and the feautres available is good enough for our business. **What do you dislike about Ozonetel?** Support some times is very limited or time consuming in addressing concerns . **What problems is Ozonetel solving and how is that benefiting you?** To answer the calls in contact center . ### 15. Allover good but not userfriendly **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Ozonetel?** Call recording part is most helpful for us becuase this is useful for our buisness purpose. **What do you dislike about Ozonetel?** most dislike ful thing is network issue. **What problems is Ozonetel solving and how is that benefiting you?** need to solve the network issue becuase most of the time our call are not connected for the network issue. where is our internet giving our the best service in other portal. ### 16. Awesome!👍🏻 **Rating:** 5.0/5.0 stars **Reviewed by:** Hemant S. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Ozonetel?** Efficiency Good Support team Success ratio **What do you dislike about Ozonetel?** Nothing as it is helpful in all the cases **What problems is Ozonetel solving and how is that benefiting you?** Self IVR designer ### 17. Ozonetel CloudAgent the life saver **Rating:** 5.0/5.0 stars **Reviewed by:** Sagnick M. | Education Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Ozonetel?** Ozonetel CloudAgent has helped me visualise on how much i have worked and helps me get a proper review of the calls and call timings for the day. It has helped a lot and made me work harder **What do you dislike about Ozonetel?** As far as i have used it the one thing that keeps bothering is the fact that the people we call can't call back to the designated person who called them in the 1st place and we have to search the number over our system **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent has been very helpful in determining the amount of work that is done by me and have made me more productive with time. I can now moniter how much i have worked and get detailed reports as well ### 18. Good product **Rating:** 5.0/5.0 stars **Reviewed by:** Syed M. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Ozonetel?** It is a very good tool to take inbound calls. **What do you dislike about Ozonetel?** No option to do warm transfer. Also, a bit issue with login. **What problems is Ozonetel solving and how is that benefiting you?** It does not have any tool issue unless it is out of an internet. ### 19. Help in business growth **Rating:** 5.0/5.0 stars **Reviewed by:** MD Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Ozonetel?** Ozonetel CloudAgent is the best customer care software, and the reports benefit the business's growth. Good technical support. And thanks to Mrs Neha Srivastava for the help 24*7 **What do you dislike about Ozonetel?** Nothing for dislike, but as per us, our balance is often low, and calls are not forwarded to the agent. It could be best if the customer could Top Up the account. **What problems is Ozonetel solving and how is that benefiting you?** We give Tele medical consultancy to the patient before using the cloud agent. We couldn't handle the patient calls because the number of calls was very high, and patients were disappointed with us, but after using Cloudagent, we handled all patient's calls efficiently. ### 20. I like CRD Reports & Analysis Dashboard & Trainer Julian so overall its good **Rating:** 3.5/5.0 stars **Reviewed by:** Ajit K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2023 **What do you like best about Ozonetel?** I like CRD Reports & Analysis Dashboard & Trainier Julian **What do you dislike about Ozonetel?** Some tome is slow & Some ossue in Click to call **What problems is Ozonetel solving and how is that benefiting you?** Click to call , Some time when we are doinf click to call it slow ### 21. Great Experience is always **Rating:** 5.0/5.0 stars **Reviewed by:** Rithwick . | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Ozonetel?** I like the user interface and the things we can add as per our requirements. **What do you dislike about Ozonetel?** I like when the call is not landed by the agent but still, it shows in the total number of calls received. **What problems is Ozonetel solving and how is that benefiting you?** The disposition level is wonderful to use ### 22. Ease to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Vibhanshu D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Ozonetel?** Easy to acess over any device, super clear UI, accurate data. **What do you dislike about Ozonetel?** A single escalation ticket is handel by diffrent agents and have to explain the same case to every single individual **What problems is Ozonetel solving and how is that benefiting you?** Solving call answering in better manner and distribute calls properly among the team ### 23. Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anand A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2023 **What do you like best about Ozonetel?** The application is also very user friendly and easy to handle. Any layman could easily operate it. We could easily setup, answer and call back. The support of the whole team is remarkable. They are very friendly to talk to and guide you from "beginning to end" in every step and are always ready to support you even outside the working hour, which is extraordinary. We have never faced any problem in the last about a year since we started their service. **What do you dislike about Ozonetel?** Everying this fine. I did not faced any problem. **What problems is Ozonetel solving and how is that benefiting you?** The call auto directs to the agent based on the selection of menu by the customer on phone. We could easily monitor the call recording of both incoming and outgoing calls. Calls could be picked up even on mobile devices of agents. ### 24. Not applicable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Ozonetel?** Ease of Use Ease of Implementation Frequency of Use **What do you dislike about Ozonetel?** The Agent will face congestion error often. The agent will face issues while they are changing the AUX (it will take 2-3 seconds to update). **What problems is Ozonetel solving and how is that benefiting you?** The horizontal is helping to pull all the records of an agent. ### 25. dashboard not upto the mark, not catchy and vibrant **Rating:** 2.0/5.0 stars **Reviewed by:** ravi c. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Ozonetel?** easy to use, less call drop issues dialaler dashboard needs improvement **What do you dislike about Ozonetel?** need to clear catche and cookies regularly, no dashbaord, needs lot of manual report extraction, dialer does not give much info on work activity, need to login seperately. **What problems is Ozonetel solving and how is that benefiting you?** using for outbound calling purpose ### 26. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** User interface is good but needs more feature without commercial. **What do you dislike about Ozonetel?** Complicated for outbond process. There are many restriction for admin and users **What problems is Ozonetel solving and how is that benefiting you?** There are many things which needs to be configured for userlevel like older remarks while calling ### 27. Almost perfect Cloud telephony tool **Rating:** 4.5/5.0 stars **Reviewed by:** Charan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Ozonetel?** Super easy and effective. Almost would not need a CRM for ealry stage startups **What do you dislike about Ozonetel?** Login could be bit easy, always have to remeber the seperate login and remote login details **What problems is Ozonetel solving and how is that benefiting you?** Diaspotions are good. Tracking Made easy along with the cost ### 28. Quick access, Easy to understand, Easy to use .. **Rating:** 5.0/5.0 stars **Reviewed by:** Rajesh K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Ozonetel?** It is the one of the best utilities for calling & tracking the records **What do you dislike about Ozonetel?** As of now we did not find anything to share about dislikes... **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent is flexible to use & the agents can login from any remote locations which do not hamper our work flow. ### 29. Nice software for calling **Rating:** 4.0/5.0 stars **Reviewed by:** Anmol M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Ozonetel?** Ozontel works well for me; it helps me to call my clients ideally and the sound quality is also good. **What do you dislike about Ozonetel?** After every 30 minutes, I need to refresh the page if I am on standby mode **What problems is Ozonetel solving and how is that benefiting you?** The conversation between my clients through Ozonetel keeps record which helps me do work smoothly ### 30. User Friendly system. Even a First time user can easily make & receive Calls Through System. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Ozonetel?** Its works on Mobile as well. Much helpful & can be operated when you are on go. **What do you dislike about Ozonetel?** It does not autorefresh on its own. If you are away from Call for a little while call does not hits properly like either ring is busy or answer button doesnot display **What problems is Ozonetel solving and how is that benefiting you?** That it works on mobile ie Cloudbased Systems. It Benefits to function while you are on the go. Also saves all Call History with Recording per call wise which helps to get recording on the spot. ### 31. They are cooperative & prompt in action. **Rating:** 4.5/5.0 stars **Reviewed by:** Purvesh M. | AVP Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Ozonetel?** Quick in response and share the details as per our requirement. **What do you dislike about Ozonetel?** Nothing as of now. Let's hope it remains in the future as well. **What problems is Ozonetel solving and how is that benefiting you?** We were finding the solutions for our customer support & IVR was the best option. The Ozontel gave us the best offer & solution. ### 32. Superb User Friendly System. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Ozonetel?** It Shows Calls With Recordings. Every call has a recording which helps for easy analysing of calls. Inbound outbound calling system under same page is best. **What do you dislike about Ozonetel?** It takes some 10 sec to connect calls is a little issue we finding currently which may be because of VPN which we are not sure. But immediate calls must be connected. **What problems is Ozonetel solving and how is that benefiting you?** Once we did a rigorous testing of calls and calls were not getting connected properly but the team helped us immediately in fixing the issue. ### 33. Making Customer Service Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Ozonetel?** Simple & Easy UI. Even a non technical person can use it. **What do you dislike about Ozonetel?** System load time. It takes time to load up at times. Thought migrating to CCAAS would solve it but its still there. **What problems is Ozonetel solving and how is that benefiting you?** Help me reach customers in a more efficient and productive way. ### 34. Very Good experience, neve had any issue which was unreasonable **Rating:** 5.0/5.0 stars **Reviewed by:** Arun S. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Ozonetel?** Management Support , Team is very coperative and very helpfull. Servise was never delayed and promise was kept we have got all the things which they mentioned on trial. **What do you dislike about Ozonetel?** There is not any such things which i didnt like, **What problems is Ozonetel solving and how is that benefiting you?** Helping to resolve the users query , and landing direct cann on our cellphones ### 35. its Good Experience to take a call of a Customer Sounds Good **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Ozonetel?** Simple Process Easily eble to work its Good **What do you dislike about Ozonetel?** Getting stuck in Calls Needs to Restart Every time it’s Not Good **What problems is Ozonetel solving and how is that benefiting you?** Please Update More think which we Can Use perfectly ### 36. Ozonetel facilitates seamless agent productivity monitoring. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Ozonetel?** I like the plethora of reports it offers. These reports help in better decision making on ground. **What do you dislike about Ozonetel?** The inflexibility it has when it comes to customizing the Live Dashboards. **What problems is Ozonetel solving and how is that benefiting you?** It helps with all the necessary reports and MIS for day to day decision making ### 37. ozontel is the best system for call.there are no issues faced **Rating:** 5.0/5.0 stars **Reviewed by:** Ananya C. | Project Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Ozonetel?** Calls are easy to handle,overall the quality is perfect **What do you dislike about Ozonetel?** ozontel shows error in between which is later fixed but still need to be smooth **What problems is Ozonetel solving and how is that benefiting you?** we can reach to our patients easily and keep our records and maintain the compliance ### 38. The experiece was very good . **Rating:** 5.0/5.0 stars **Reviewed by:** SAHIL Y. | Education counsellor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Ozonetel?** This can help to improve customer satisfaction by providing quick and efficient service. As a consultant I can easily navigate through the system and get the information I need without having to wait on hold or speak to a human agent. **What do you dislike about Ozonetel?** Everything is good for now as we just started working **What problems is Ozonetel solving and how is that benefiting you?** It isvery good as call time monitoring became easy ### 39. Best Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik N. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Ozonetel?** It has many good features like autocall back, we can listen to the live calls, we can clear the miss call which after office hours. **What do you dislike about Ozonetel?** Never felt till now to dislike cloudagent **What problems is Ozonetel solving and how is that benefiting you?** due to the features it is benefiting us for example like agent can tags as per the requirement and they can easily transfer the call to concern agent and the reporing manager can listen to live call etc. ### 40. Good services we are getting from Ozonetel, only need to reduce TAT on ticket resolutions **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya K. | Senior Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Ozonetel?** Call recording services & Prompt resoponses by our Account manager Indranil **What do you dislike about Ozonetel?** TAT for query resolutions, or there are some delay in resolutions **What problems is Ozonetel solving and how is that benefiting you?** We are able to connect with customers and able to archive recordings on time. Also able to check agent's utilization ### 41. Ozontel Service Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Nirag S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Ozonetel?** Team is supportive and very knoThe teamwledgable. **What do you dislike about Ozonetel?** Getting response takes long time. Needs to take multiple followups for issues raised. **What problems is Ozonetel solving and how is that benefiting you?** While setting up the customer service team, Ozonel helped setting up base and managed to support with frequently changing requirements ### 42. Unlocking the Potential of Ozontel: A Comprehensive Review" **Rating:** 3.5/5.0 stars **Reviewed by:** Astha A. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Ozonetel?** speed , accuracy ,scalebility,dependibility **What do you dislike about Ozonetel?** Nothing! There is nothing to dislike about this **What problems is Ozonetel solving and how is that benefiting you?** Making Calling and messaging easier and reliable ### 43. Sometimes Getting incoming calls on manual mode,Lunch break, Call won’t connect properly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Ozonetel?** Call history facility which helps to check whether we have called up the student or not **What do you dislike about Ozonetel?** Call won't connect, getting calls on manual lunch break mode causes confusions **What problems is Ozonetel solving and how is that benefiting you?** NA ### 44. Cloud agents continuously collect data about the assets even when they are offline **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Ozonetel?** Immediately available for test customers **What do you dislike about Ozonetel?** Nothing as such but sometimes there will be login errots etc **What problems is Ozonetel solving and how is that benefiting you?** Problem solving , accessibility, business continuity ### 45. My overall experience has been satisfactory, in terms of product and services **Rating:** 5.0/5.0 stars **Reviewed by:** Madhusudan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Ozonetel?** Real-time dashboard tracking and report and zero dowtime in dailing in last 12M **What do you dislike about Ozonetel?** customization of report comes with premium despite high no of licenses **What problems is Ozonetel solving and how is that benefiting you?** Real-time tracking of agents, quality check of call, and data analysis and overall process effeciency mointoring ### 46. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Ajay S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Ozonetel?** Advisor dash board , monitoring and real time tracking **What do you dislike about Ozonetel?** CDR report should be of minimum 90 days as it helps to prepare data of qtr **What problems is Ozonetel solving and how is that benefiting you?** It helps to track of call records which help to improve our agents productivity ### 47. Complete Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** Smooth Dialer integration end to end workflow **What do you dislike about Ozonetel?** Explored the application only to the extent of our business meet/requirement **What problems is Ozonetel solving and how is that benefiting you?** Ease of automation by looking at lead and dialing ### 48. Awesome calling tool **Rating:** 4.5/5.0 stars **Reviewed by:** Adarsh K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Ozonetel?** Very easy to call, transfer calls or do a follow up **What do you dislike about Ozonetel?** Calling barging anf live monitor. Also, call transfer is super easy **What problems is Ozonetel solving and how is that benefiting you?** Helping to save costs on calls ### 49. Smooth and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Madhuri B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Ozonetel?** It is easy to use the tool, easy to access and dia and record transactions **What do you dislike about Ozonetel?** Auto dialler, take calls on mobile or laptop **What problems is Ozonetel solving and how is that benefiting you?** Calling tool with recordings and auto dialler ### 50. Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Eddula G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Ozonetel?** Auto dialler, call transfer feature and adding comments to the call **What do you dislike about Ozonetel?** Connect to host and through cloud it annoys sometimes **What problems is Ozonetel solving and how is that benefiting you?** Easy call trcaking features ## Ozonetel Discussions - [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) - 2 comments, 1 upvote - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments - [View Ozonetel pricing details and edition comparison](https://www.g2.com/products/ozonetel/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+04%3A06%3A24+-0500&secure%5Bsession_id%5D=aaf0189d-d0a8-4254-93c7-dc4227b89bd9&secure%5Btoken%5D=dcad485b84c4b10fe941181e09c15e55bfea089142c944d0216ffe40d57bdfda&format=llm_user) ## Ozonetel Integrations - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ozonetel Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support** - Documentation - Community Support - Professional Support **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Ozonetel Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,471 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)