--- title: Ozonetel Reviews meta_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 625 scale: '5' date_modified: '2026-07-27' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews **Vendor:** Ozonetel **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 625 ## About Ozonetel Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. ## Ozonetel Pros & Cons **What users like:** - Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings. (134 reviews) - Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications. (95 reviews) - Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease. (86 reviews) - Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management. (69 reviews) - Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation. (57 reviews) - Users value the **efficiency** of Ozonetel, noting quick connections and improved productivity in their workflow. (54 reviews) - Users find Ozonetel's **reliable network and useful features** enhance their calling experience and support efficiency. (52 reviews) - Users praise the **intuitive interface** of Ozonetel, making communication seamless and hassle-free. (48 reviews) - Call Recording (47 reviews) - User Interface (46 reviews) **What users dislike:** - Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience. (61 reviews) - Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel. (61 reviews) - Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel. (41 reviews) - Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls. (41 reviews) - Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience. (38 reviews) - Poor Connectivity (29 reviews) - Users experience **slow loading** times with Ozonetel, leading to frustrating delays and interruptions during calls. (29 reviews) - Limited Connectivity (25 reviews) - Delays (23 reviews) - Slow Performance (23 reviews) ## Ozonetel Reviews ### 1. Easy use **Rating:** 4.5/5.0 stars **Reviewed by:** Mizba F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Ozonetel?** Easy too use. Also, has features like call transfer and cinference call **What do you dislike about Ozonetel?** Connecting to cloud is sometimes annoying **What problems is Ozonetel solving and how is that benefiting you?** Ease of use with multiple features ### 2. Very good in handling calls **Rating:** 4.5/5.0 stars **Reviewed by:** Chandhini S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Ozonetel?** Call merge option and conference option, **What do you dislike about Ozonetel?** Voice qulity is little poor some times of Cx **What problems is Ozonetel solving and how is that benefiting you?** Call recording is accurate. ### 3. Nice **Rating:** 5.0/5.0 stars **Reviewed by:** Nabeela S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Ozonetel?** Auto Dial is very useful for the calls. **What do you dislike about Ozonetel?** Call back feature needs to be done better **What problems is Ozonetel solving and how is that benefiting you?** Auto Dialer, Helps in Dial more calls ### 4. Good Cloud tool **Rating:** 4.0/5.0 stars **Reviewed by:** Renjitha S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Ozonetel?** Call transfer and barging. Hybrid login makes life easy **What do you dislike about Ozonetel?** Vpn login makes sometime hard to login.. **What problems is Ozonetel solving and how is that benefiting you?** Easy set up for support ### 5. Good, recommended to others. **Rating:** 4.5/5.0 stars **Reviewed by:** Srinivasulu S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Ozonetel?** The metrics which are available are good. **What do you dislike about Ozonetel?** Call clarity is not good, sometimes there is disturbance in calls **What problems is Ozonetel solving and how is that benefiting you?** Auto dialler benefits in agent productivity ### 6. user friendly experience, best way to monitor agents call **Rating:** 4.5/5.0 stars **Reviewed by:** Mubashir F. | Associate Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Ozonetel?** Administrator dashboard and report details which help us to drive the business, and help to prepare to forecast, Thanks to Alok who has helped a lot to implement the ozonetel and provided the solutions whenever is required **What do you dislike about Ozonetel?** There are some feature which is missing, ANM which is required and there are certain restriction in IVR level which affects our productivity sometime. **What problems is Ozonetel solving and how is that benefiting you?** It helps us to drive the support efficiently and sales as well, ### 7. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Ozonetel?** It is very much easy to use as its navigation is much more lineant and handy for the people that give a start to the ozonetel. Hence it is considered as easy and eco friendly **What do you dislike about Ozonetel?** Lagging again and again.. as the connectivity losses it starts lagging for multiple times Due to connectivity it can be a problem **What problems is Ozonetel solving and how is that benefiting you?** The quality for the sounds and recording is going much better ### 8. User Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Ozonetel?** It is very user friendly and helps to TAG to the query perfectly.Ozonetel cloud Agent is a great product for new users to understand. It has a very user-friendly interface. **What do you dislike about Ozonetel?** There is not much to dislike about,only the speed and referesh can be much better. **What problems is Ozonetel solving and how is that benefiting you?** Picking up calls and tagging the queries.This helps to efficiently get the details of client.It has great interface and very smooth while using. ### 9. Ozonetel Dialer **Rating:** 4.5/5.0 stars **Reviewed by:** Brajesh K. | Deputy Manager Service, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Ozonetel?** Accuracy Transparency, Tech Support Prompt Response Client-Centric Different Products **What do you dislike about Ozonetel?** Charges for every Change for add-ons need to bargain on Commercial **What problems is Ozonetel solving and how is that benefiting you?** No Glith, real Time Assistance on Call and Over EMail, tech team Calls And do take follow-up and even ### 10. Great **Rating:** 3.5/5.0 stars **Reviewed by:** Rohit M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Ozonetel?** CDR report which help to understand the productivity of advisor **What do you dislike about Ozonetel?** need recordings up to 90 days to understand the advisor efficiency **What problems is Ozonetel solving and how is that benefiting you?** Call recording helps to understand advisor communication skill ### 11. Excellent Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek N. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Ozonetel?** It's easy to call and transfer the call to other agent and also the reporting system is too flexible. The support team clear the queries on priority. **What do you dislike about Ozonetel?** Not felt anything as of now to dislike about **What problems is Ozonetel solving and how is that benefiting you?** We can hear the live call and there is a autocall back campaign which is helping alot to smoothen our program. ### 12. excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Karthikeyan N. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Ozonetel?** We can bifrucate easily of all the agents record and also we can able to listen to the live calls. **What do you dislike about Ozonetel?** i never felt anything which i can dislike or higlight here **What problems is Ozonetel solving and how is that benefiting you?** We can able to identify the after office hours calls and call back on the next day and also we can call on the realtime misscalls ### 13. Wonderful experience **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin S. | Operations Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Ozonetel?** awesome technology and glad to use this tool which was not used before that **What do you dislike about Ozonetel?** nothing so far because tech is quite friendly for users and helpful to save efforts **What problems is Ozonetel solving and how is that benefiting you?** efficiently managing my call centre activity with advanced tech and helping my patient's life easy with the Auto dialer facility, this technology makes lots easiest method to manage bulk work ### 14. User Friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Ozonetel?** Ozonetel is very user friendly. One can get every details of the calls (Inbound & outbound). Smooth & esay to use. **What do you dislike about Ozonetel?** Sometime it gets hang & unable to answer the call when call hits on ozonetel. **What problems is Ozonetel solving and how is that benefiting you?** Helps to generate tickets. Call merger is also available which helps for agent alot. tagging is also very beneficary for agents which is available in this product. ### 15. It Helpful for business **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Ozonetel?** In this, I can track my agent. I can search with single click. **What do you dislike about Ozonetel?** Sometimes Call delivery is prolonged. need very high Internet speed **What problems is Ozonetel solving and how is that benefiting you?** It's saving time. In this, we have different mods of calling. ### 16. Amazing rule based system to take care of lead productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Ozonetel?** Automation and rule-based dialling is seamless experience **What do you dislike about Ozonetel?** Customisation has longer delivery TAT and service **What problems is Ozonetel solving and how is that benefiting you?** Lead productivity and nudging in executed within stipulated time-frame ### 17. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Nithu V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Ozonetel?** Dashboard view is very good and Summarizes **What do you dislike about Ozonetel?** Different Logins for Report and dashboard **What problems is Ozonetel solving and how is that benefiting you?** Auto dialer ### 18. Superb experience with ozonetel services and team **Rating:** 5.0/5.0 stars **Reviewed by:** Neelanshu M. | Senior nutritionist and Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Ozonetel?** The team is very cooperative and help to resolve queries at ground level. Our SPOC Rahul is always prompt in resolving any of our queries whether it is working or non working hours, thanks a lot. **What do you dislike about Ozonetel?** Some of the features still not there like pop up or notification in specified items **What problems is Ozonetel solving and how is that benefiting you?** Data capturing and monitoring, abandoned calls saving and many more, audits of calls via speech analytics ### 19. Execellent response from Ms. Neha **Rating:** 5.0/5.0 stars **Reviewed by:** Prabha M. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Ozonetel?** Ms. Neha is quite responsive. She supports my team and me by helping us solve any issue related to IVR on priority. **What do you dislike about Ozonetel?** Nothing to mention. I have not faced any issue with her till now. **What problems is Ozonetel solving and how is that benefiting you?** I had an issue last day: calls were not landing in the order we set up; I informed her the same, she sorted it out with her team. ### 20. Ozonetel review **Rating:** 5.0/5.0 stars **Reviewed by:** Chandra P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Ozonetel?** this is the bestest software for calling easy to use **What do you dislike about Ozonetel?** there is nothing to dislike about ozonetel **What problems is Ozonetel solving and how is that benefiting you?** it solve our time management problem // easy to use //easy acess // recordings gave us ### 21. it is a user friendly application.. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashwini S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Ozonetel?** It is a User-friendly and nice application. **What do you dislike about Ozonetel?** This application sometimes gets hanged and loading issue **What problems is Ozonetel solving and how is that benefiting you?** we can have backdated data ### 22. One point solution for contact center **Rating:** 5.0/5.0 stars **Reviewed by:** Paras L. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Ozonetel?** Auto dialer, Csat support, Tech Support easy to access **What do you dislike about Ozonetel?** Need to login On VPN every time sometime create issues **What problems is Ozonetel solving and how is that benefiting you?** One poitu solution for call center with multiple dialler funtions ### 23. Ozonetel CloudAgent help you to make click to call that makes your work easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Avadh B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Ozonetel?** Ozonetel CloudAgent is easy software use and its a user friendly. **What do you dislike about Ozonetel?** There is nothing to dislike about the Ozonetel cloudAgent **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent is making outbond call easily and helping to connect the client. ### 24. G2 Ozonetel - Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Ozonetel?** Ozonetel is the best platform to use & more user friendly to perform the activities which can be done on it. **What do you dislike about Ozonetel?** As of now i haven't found any problem with ozonetel cloud agent. **What problems is Ozonetel solving and how is that benefiting you?** TO call customers is very easy and supported with techniques which help me to increase my productivity. ### 25. Best platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Ozonetel?** The features helping us the most to resolve client's concern **What do you dislike about Ozonetel?** Never felt anything to dislike till now about ozonetel **What problems is Ozonetel solving and how is that benefiting you?** This platform solves all queries which are related to clients, where the process is getting smooth which is benefiting us. ### 26. G2 Ozonetel - amazing review **Rating:** 5.0/5.0 stars **Reviewed by:** Rupa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Ozonetel?** cloud agent plateform is quite user friendly and easy to perform **What do you dislike about Ozonetel?** till now i had not faced any issue with it quite happy **What problems is Ozonetel solving and how is that benefiting you?** when i am handling my patients to review thier calls on that time this system helps me a lot which was not seen in other plateforms. ### 27. A roller coaster Ride **Rating:** 3.5/5.0 stars **Reviewed by:** Yash K. | Business head, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Ozonetel?** The solutions they provide with products they have, you name the problem and they have the solution **What do you dislike about Ozonetel?** Delay in delivery, Customer support not reverting on time **What problems is Ozonetel solving and how is that benefiting you?** They help us to reach out to customer in proper organised structure and make sure we don't loose out to any of the organization parameter weather we talk about tracking or QC. ### 28. Amazing Experiene **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Ozonetel?** Using this software has made our life easy , very helpful in terms of calling **What do you dislike about Ozonetel?** Dislikes are no where found in this software everything is up to mark **What problems is Ozonetel solving and how is that benefiting you?** We are able to call every patient and having track on all calls & recordings ### 29. Good but need more features and also need to have a strong support team **Rating:** 3.0/5.0 stars **Reviewed by:** Suniya B. | Center Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Ozonetel?** The app is really straightforward and easy to use. Our previous account manager Mr Alok was really responsive and we always got quick replies and solutions. **What do you dislike about Ozonetel?** The app has many features, but it is a bit slow at times. The back-end support team are non-responsive and not very keen on helping out. I'm not sure if the account managers are the same, but they reject requests and questions even when you follow up with them persistently." **What problems is Ozonetel solving and how is that benefiting you?** well we are using the hotline DID for inbound lines and multiple DIDs for out bound team as well, which is helping us reach our customers quit easily The phone lines at every business are like lifelines. Inbound calls provide opportunities to drive revenue and outbound calls provide customers with the customer service that they need. ### 30. Cloudagent service reviw **Rating:** 5.0/5.0 stars **Reviewed by:** Mona S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Ozonetel?** Smooth fuctioning Very effecient Calls connect without intruptions Call audio clarity No call drops **What do you dislike about Ozonetel?** Till date, no issues were faced from Clod Agent **What problems is Ozonetel solving and how is that benefiting you?** Calls connectivity is great, no sound drop has been observed till date, very efficient ### 31. Calling Simplified Analytics Amplified **Rating:** 5.0/5.0 stars **Reviewed by:** Dhananjaya S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Ozonetel?** Product is good but support is best. Feature rich and easy to access. Whole experience is pretty intuitive **What do you dislike about Ozonetel?** Different login for admin, dashboard and reports is a hassle which can be eliminated **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel has Simplified the process of calling and tracking together. We have gotten past excel trackers. Overall productivity of manpower has improved ### 32. Excellent Service and support Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun S. | Possessor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Ozonetel?** One of the best we have come across. User-friendly and easy to use. Support staff would be always available and responds to our query in detail. **What do you dislike about Ozonetel?** We have been using ozonetel cloud agent from last 5 years. Ther's not even a single reason to dislike. **What problems is Ozonetel solving and how is that benefiting you?** Managing call flow, Able to attend every single call. ### 33. Happy customer **Rating:** 4.5/5.0 stars **Reviewed by:** Sreejeeth R. | Growth Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Ozonetel?** The very detailed reports that are provided. **What do you dislike about Ozonetel?** The DID numbers can go into Spam, and there is no inbuilt solution for the same. Had to go to truecaller for that - which costed us again. **What problems is Ozonetel solving and how is that benefiting you?** Problems: 1. Quality analysis of sales calls 2. Live tracking of sales efforts. Benefits: The same as above. ### 34. Awesome Experience Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Jagruti P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Ozonetel?** I like the most about the user interface and very easy to understand **What do you dislike about Ozonetel?** Not found such points to dislike its an awsome software **What problems is Ozonetel solving and how is that benefiting you?** Its helps to communicate with customers very easily through the software ### 35. Amazing Review with G2 Ozonetal **Rating:** 5.0/5.0 stars **Reviewed by:** Veronika S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Ozonetel?** Ozonetal is only tool which is quite user friendly. **What do you dislike about Ozonetel?** as of now nothing i found on this to say wrong all good in my view. **What problems is Ozonetel solving and how is that benefiting you?** To handle my all customer prosepects fulfill by only ozonetal. ### 36. good service by Cloud agent . **Rating:** 5.0/5.0 stars **Reviewed by:** GEETA J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Ozonetel?** calls voice quality is awesome. its best option for call center process **What do you dislike about Ozonetel?** Nothing all is going fine. Nothing all is going fine. **What problems is Ozonetel solving and how is that benefiting you?** benefits to reach out more number of patients ### 37. Cloud agent service **Rating:** 5.0/5.0 stars **Reviewed by:** geeta j. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Ozonetel?** calls smoothly & effcently works on connecting with the patient **What do you dislike about Ozonetel?** till date i dont find ANY ISSUE OR PROBLEM WITH THE CLOUD AGENT **What problems is Ozonetel solving and how is that benefiting you?** CALLS SMOOTHLY WITH THE PATIENT WITHOUT INTERRUPTING ### 38. Ease to Use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Ozonetel?** Its a smooth tool to use specially for agent. **What do you dislike about Ozonetel?** As it get hangs sometime which create mess for the agent. **What problems is Ozonetel solving and how is that benefiting you?** The tool is very helpful as we get every details of call of the client. Best tool to track the calls & data. ### 39. ozontel review **Rating:** 5.0/5.0 stars **Reviewed by:** Guru N. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Ozonetel?** GOOD CONNECTIVITY, NO CALLS AUDIO DROPS. **What do you dislike about Ozonetel?** I DONT HAVE ANY PROBLEM WITH OZONETEL AS WORKING PERFECTLY **What problems is Ozonetel solving and how is that benefiting you?** Good call connectivity, no audio drop application is working perfectly ### 40. Ozonetel CloudAgent good service **Rating:** 5.0/5.0 stars **Reviewed by:** Vinodhini v. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Ozonetel?** Awasome call quality from Ozonetel CloudAgent **What do you dislike about Ozonetel?** nothing all is good call quality from Ozonetel CloudAgent **What problems is Ozonetel solving and how is that benefiting you?** Awasome call quality from Ozonetel .there is not network issue on call ### 41. ozenetel providing a good service **Rating:** 4.5/5.0 stars **Reviewed by:** Vicky S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Ozonetel?** connecting people easily & without interruption it goes smoothly **What do you dislike about Ozonetel?** till date i dont have any problem from this tool easy to connect **What problems is Ozonetel solving and how is that benefiting you?** ozenetel is helping to connect people easily with in a seconds ### 42. Very good 100% reliable and 100% satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Madhukar J. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Ozonetel?** Mr. Alok is the very hard-working and brilliant agent I have ever met, he resolves our all issues before the deadline and also he helps us beyond the limit. i am very thankful to Mr. Alok if I rate him then 10 out of 10. **What do you dislike about Ozonetel?** NO I don't have that list Mr. Alok did not give me ay a chance to make it. **What problems is Ozonetel solving and how is that benefiting you?** Integration and connect it with ZOHO CRM Mr. Alok help me with that and Addin Agent in CloudAgent. ### 43. Affordable cost for the excellent features provided. **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik P. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Ozonetel?** Very fast onboarding and affordable cost for the excellent features provided **What do you dislike about Ozonetel?** Nothing to compain so far. I hope we will continue to receive the same support and response I have been getting. **What problems is Ozonetel solving and how is that benefiting you?** First the cost for the features allowed. Fastest onboarding. Reports and control proved to the admin is simple and user friendly. Support from Neha and Julian when ever approched is very profesional and to the point. Both are well aware of the domain and can understand my pulse quickly. I never wait for the respons in a queue. I feel the imporance and priority given to the customer which is very evident. ### 44. Cloud Agent Service **Rating:** 5.0/5.0 stars **Reviewed by:** deepali a. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Ozonetel?** Calls Smoothly & without interrupting gives good service **What do you dislike about Ozonetel?** till yet i didint recognize any problem. **What problems is Ozonetel solving and how is that benefiting you?** cloud agent solving the problem throigh smoothly calls & reports get easily ### 45. Ozonetel CloudAgent service **Rating:** 5.0/5.0 stars **Reviewed by:** himani s. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Ozonetel?** Ozonetel CloudAgent good service. call connection in awsome **What do you dislike about Ozonetel?** nothing ,Ozonetel CloudAgent good service. call connection in awsome **What problems is Ozonetel solving and how is that benefiting you?** there is no any such problem as of now ### 46. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Omkar P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Ozonetel?** Call can transfer easily, we can hear live call **What do you dislike about Ozonetel?** till now not felt like anything about to dislike **What problems is Ozonetel solving and how is that benefiting you?** We can call back on queue calls and the reporting system is too good ### 47. One of the best dialer service provider **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Ozonetel?** 1: Zero down time: This is the most important aspect of Ozontel which never disrupts operational aspect. 2: Customer Support: On time customer support is very good from Ozontel. **What do you dislike about Ozonetel?** Not Much. as of now everything is good about Ozontel. **What problems is Ozonetel solving and how is that benefiting you?** Smooth operations of dialer managemtnt, Data managment, Multiple campaigns for Outbound contact center. ### 48. It's very great tool to monitor leads **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Ozonetel?** It's very economical and user friendly and easy to learn. **What do you dislike about Ozonetel?** Nothing as of now but the main issue is that sticky thing does not work properly **What problems is Ozonetel solving and how is that benefiting you?** They are solving the lead problem as I do not need to take tons of contact number . I can do monitor leads with the single Ivr contact number ### 49. Good Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Punit S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Ozonetel?** I like the software very much, its very user friendly . **What do you dislike about Ozonetel?** I didnt find any dislike in ozonetel software **What problems is Ozonetel solving and how is that benefiting you?** I am able to call with very easy to every patient . ### 50. Ozonetel - Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sameer S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Ozonetel?** Ozonotel Cloudagent is one of the best platform i have ever used **What do you dislike about Ozonetel?** I didn't faced any issue using this software. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel resolves maximum problems like tracking the calls having data base . ## Ozonetel Discussions - [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) - 2 comments, 1 upvote - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments - [View Ozonetel pricing details and edition comparison](https://www.g2.com/products/ozonetel/reviews?page=59§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+05%3A59%3A28+-0500&secure%5Bsession_id%5D=8262d9df-ed87-41db-8029-bf75e30429a8&secure%5Btoken%5D=502814948373378a0b33ed1c3c24c2bed28c4537fbe56d4576082339e69e44e0&format=llm_user) ## Ozonetel Integrations - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ozonetel Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support** - Documentation - Community Support - Professional Support **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Ozonetel Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,471 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)