The onboarding process is both fast and comprehensive. It was implemented really quickly. The application's user interface feels very intuitive, making it easy to navigate. In fact, I find the user experience to be better executed than what I’ve encountered with Doordash or Uber. While all these platforms aim to help manage orders, the difference in user experience between Doordash/Uber and Owner.com is striking. I have access to all my customers' information and all the data necessary to manage my restaurant efficiently. From the very first day, I noticed a clear difference. My online sales increased within the first week after onboarding. I am confident that things will continue to improve as I expand my brand’s reach through better SEO. I also spoke with some customers who placed orders, and they all reported having a great experience with the application. It is well integrated with my POS so the workflow hasn't changed. Great customer support so far. So far, I haven’t found anything I dislike. Review collected by and hosted on G2.com.

Perhaps an easier way to close or open my store. It's probably just something I missed but I really did not find anything that I do not like yet. Review collected by and hosted on G2.com.

Owner is easy to use and gives us a high level of control over the platform, so we can make the necessary changes ourselves without having to go through a middleman. Review collected by and hosted on G2.com.

There really aren’t many downsides to the app or the service! Integrating 3rd parties into the system will be the next most helpful tool. Review collected by and hosted on G2.com.

I like that Owner.com makes marketing online orders simple and easy, which helps with my business, Tony's Pizza. The delivery integration for online orders with services like DoorDash and UberEats is easy, and I don't have to worry about them as much. The team is easy to work with when having problems with online orders and also makes it easy to add promotions. The initial setup was fairly easy, and the team is excellent when running into problems. Review collected by and hosted on G2.com.

I think what could improve is the way the third party is replaced. Review collected by and hosted on G2.com.

I love how Owner.com allows both current and new customers to order directly from our website or app, eliminating long waits on the phone. The platform gives customers the freedom to customize their food orders and integrates our menu to exact specifications. It has significantly improved our customer relationships by enabling us to prepare orders exactly as our customers like them with detailed invoices showing pickup or delivery times. I have seen a 25% increase in sales in a short time. I love the website that Owner.com built for us; it feels authentic, with pictures of the restaurant, food items, and customer reviews. The delivery feature using third-party drivers has been a huge help, expanding our delivery area and allowing us to use our own drivers in other areas during peak times. The third-party drivers have been punctual and careful, making our customers very happy. Additionally, the 5% commission rate is probably the lowest available for such services. The initial setup was very easy once we had gathered the necessary information and documentation. Review collected by and hosted on G2.com.

I would like to have a feature in which third party drivers are required to upload or send pictures upon delivery not only for confirmation but to avoid any potential delays or customer complaints. We have only had one issue thus far in which customer claimed that food was not delivered to his residence. It could have been possible that the driver delivered to wrong address but without picture or evidence it is very hard to determine what happened. We had to refund the customer. Review collected by and hosted on G2.com.

I use Owner.com for my restaurant, and it has really helped me resume my online delivery business without needing to hire delivery drivers and drive online orders to my website. It's user-friendly and integrates with my POS system, making it easy to get up and running quickly. I like that the integration eliminates the need for data entry, which means less labor and better communication between customers and staff, creating a seamless experience. The platform generates marketing material, an online ordering app, and maintains constant communication with my customer base. I also noticed an increase in online Google reviews, thanks to the follow-up provided by Owner.com. Review collected by and hosted on G2.com.

I would have liked more website design options available, like multiple models to choose from, different design styles, more colors, and typefaces. Review collected by and hosted on G2.com.

Owner is super easy!! They make your brand and your restaurant to be updated in a super nice way. Not something mediocre. They bring you from 2000s to 2026! Review collected by and hosted on G2.com.

There was no downside. Loved everything about them! Review collected by and hosted on G2.com.

What I like about Owner is that it was simple and easy to use, and the customer support was excellent. One of the biggest advantages was that I was able to create both a website and an app to effectively promote my business. Review collected by and hosted on G2.com.

What I didn’t like was that the app had some bugs that prevented customers from tracking their orders properly. There were also delays in the text message notifications for order updates, which sometimes caused confusion. Review collected by and hosted on G2.com.

I really like the streamlined process Owner.com provides. Their website and tech, especially the UX, is very customer-friendly, making it simple for customers to check out, which is exactly what customers need—just seeing the menu, a few clicks, and the order is ready. Another thing I appreciate is the way Owner.com helps with our visibility and ranking, thanks to their SEO platform and meta tags. Their onboarding was super smooth, thanks to Laura, our account manager. The photography service was a nice touch too, providing the best pictures of our restaurant and food. Integration with Square was perfect, ensuring that everything operates smoothly. Review collected by and hosted on G2.com.

I would like to rank faster in the SEO platform. The other thing that can be improved is they don't have a curbside option. So, like, implementing a curbside option would be very helpful for customers who don't want to get out of their cars. Also, we integrate with Square, and having just one-way integration is a bit limiting. A two-way integration to help with marking orders as complete would be beneficial. Review collected by and hosted on G2.com.

Customer Service and their knowledge on websites and marketing Review collected by and hosted on G2.com.

That I didn't find it earlier. It is really a great help Review collected by and hosted on G2.com.

Clean online ordering, makes it simple for guest. Really highlights our product while steam lining the ordering process. Additionally, the follow up email/texting campaigns work wonders for repeat orders Review collected by and hosted on G2.com.

Onboarding was sloppy and confusing. Many mistakes and not a very knowledgeable onboarding rep. Review collected by and hosted on G2.com.