I find Owner.com's platform extremely easy to use, especially compared to similar platforms we've used in the past for our restaurant. The platform offers great SEO services, which our previous platforms lacked. Another aspect I really enjoy is the quick and responsive customer service—it’s great to be able to talk to someone US-based anytime there's an issue, and they respond almost immediately with solutions. I also appreciate the level of customization allowed for the websites they build, which helps us maintain our branding and creative design while incorporating the features we need. The initial setup with Owner.com was extremely easy as well. We were able to upload everything we needed, and they took care of the rest, making it simple to go live with both the integration with Square and switching from our previous website host. Their marketing tools are also super easy to use, and I love that. Review collected by and hosted on G2.com.

For the most part, I think there are two things that could be improved. The first is, after onboarding's complete, I was led to believe I would have a consistent contact person who knew how we worked. However, after onboarding, we were put in touch with a general customer support team. It makes sense, but one of the main draws for me was having that one point of contact familiar with us, so I didn't have to re-explain how we work. The other thing is, we've been with Owner.com for maybe two months now, and I haven't seen the increase in orders I expected. That could be due to our market, which is peculiar and slow right now, but still, it was something I was hoping for. Review collected by and hosted on G2.com.

I use Owner.com for my pizza restaurants as our POS system. They created the website for us and facilitate all our online orders. The program itself is excellent, and the online ordering ability makes it easy for our customers. When we receive the orders, we know how to prepare them exactly like the customer has requested. Although there is some room for improvement, overall, we are happy with the product and the results we're getting thus far. Review collected by and hosted on G2.com.

I found the onboarding process a bit rough. It's different because there's no single point of contact after getting started, just a help desk. We're not familiar with some features initially offered, which was confusing. The setup took longer than expected and customer service wasn't as great as hoped. There's a rewards point system causing duplication with our in-house program. Review collected by and hosted on G2.com.

That it works. We're converting customers from 3rd party platforms we dont control to our own system and database. Also its many additional functions and complete offering that includes SEO. Review collected by and hosted on G2.com.

Theres an initial set up which requires some calls. Restaurant owners are a bit busy so this feels like work although the team is super flexible and helpful which is a plus. Review collected by and hosted on G2.com.

I really like the staff at Owner.com; they're incredible and always make me feel like a real person, treating me like someone they care about or love. They're smart, knowledgeable, and just amazing. It's been an amazing experience with them. I also appreciate that the dashboard is easy to use and navigate with the menu, and it's nice that I can make changes on my own if needed, although they're super helpful and willing to make those changes without any questions. The initial setup of Owner.com was extremely easy too. Review collected by and hosted on G2.com.

I wish the alert sound for when we get an order was different. It's a bell sound and the same as the bell we use when an order is up. So I wish there were different sounds for the alert when we have an order. Review collected by and hosted on G2.com.

It’s a user-friendly website that makes it easy to edit and modify things without any hassle. Transition and integration were smooth, the onboarding advisor was knowledgeable and helpful, which is 20X better than Uber or DoorDash's tech support. Speed and connection have not had any issues.

It's a bit pricey based on the 2-week performance as I have not seen the heavier traffic it brings yet, and it only launched for 2 weeks, so I will sit on the pricing part for now. I hope it's worth the price. Review collected by and hosted on G2.com.

The only downside so far was the layout of the order appearing on the kitchen ticket. It is not always clear, as it has no lines or spaces between one order and the next, which creates confusion and makes it hard to read.

I also hope they will later have notification sent to phone if the app is offline, as with other 3rd parties. Review collected by and hosted on G2.com.

The customer service team is amazing. The onboarding was easy and they were great with follow up on any updates to my website. We are getting more orders every day through our own website and not giving our money away to other platforms. Review collected by and hosted on G2.com.

So far I love everything about it. I do wish there was a little training on the app, and tablet for our staff but we are figuring it out. It's easy enough to use and the support team is there 24/7 to help when we need it. Review collected by and hosted on G2.com.

An ecosystem for small business owners that want to become a big box chain. I love having a simple app for my customers that also has a built in reward system. It has a lightning checkout for my customers and best of all it has AI marketing campaigns Review collected by and hosted on G2.com.

Wish they can pair this into all one device (POS sytem) right now we are using clover. I wish we can put it in all one box Review collected by and hosted on G2.com.

I love how we're able to save so much money for not just us, but for our guests too. Owner.com modernized our restaurant seamlessly, allowing us to have an app and online ordering at a low rate, and they helped us update our website and pictures. We value our app the most because it was something we could never get over the years without fearing it would cost thousands and not work, but Owner.com provided it without hassle and headaches. Their staff is so helpful and caring, and their product is amazing, especially for a small business where cost can be tight. Owner.com was able to work with our unnamed POS system, and they provided a tablet and printer for us. The initial setup was top-notch easy. Review collected by and hosted on G2.com.

We don't dislike anything. We LOVE owner.com Review collected by and hosted on G2.com.

I like Owner.com because it takes a lot of the work out of me having to physically manage SEO and ads, which makes handling online orders easier. It filters all our customers onto our website, increasing the time they spend there, even if they're ordering through a third party or our POS system. This helps us gain visibility through Google. Switching to Owner.com has freed up a lot of my time and increased our sales. The staff at Owner.com is very helpful and knowledgeable, guiding me through implementation and providing immediate responses to my questions. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

I like Owner.com's technology and its ability to convert third-party app customers into my customers. They said their technology will help me to rank first among online searches for products I offer. Review collected by and hosted on G2.com.

I don't like the lack of communication among their team members. Their customer service is very confusing and messy now, compared to when I first used them two years ago. The salesperson, Griffin, was a problem, not knowing the product well, and made promises that the company can't fulfill. It's been almost a month, and I still haven't received my conversion cards, which are important for meeting our goals. The picture handling was messy too; they used old pictures instead of uploading new ones. They sent a photographer without telling me how many pictures would be taken, which I could've planned better for. Review collected by and hosted on G2.com.