What I like best about owner.com is how it simplifies managing online orders, marketing, and customer engagement all in one place. The platform is easy to use, helps drive repeat business, and provides clear insights that make it easier to grow revenue without needing multiple separate tools. It’s especially helpful that it integrates with Square, so our menu updates automatically without extra work. Overall, the price feels minimal compared to the revenue and efficiency it helps generate. Review collected by and hosted on G2.com.

There isn’t much to dislike overall, but from time to time certain features or updates can take a little while to learn or to customize for our specific needs. Review collected by and hosted on G2.com.

The website is easy to use for customers. The Dashboard is also good. Review collected by and hosted on G2.com.

The onboarding experience was very frustrating. The person doing the onboarding was very nice and fairly knowledgeable. However, she was very unavailable and would miss or change times of calls. She would not complete things she said she would do. As a result, onboarding took twice as long as expected. Her delays also seem to have delayed our app. 6 weeks out and we have an Android app but no Apple app. Also, the integration with Toast is clunky. Several times we have had updates that do not sync for days. Also, we've ended up having to run two loyalty programs, our old Toast one for in store and the digital Owner version. Not great. Email support is not good. I have several requests that have been outstanding for days with no response. Also, no one asked what search terms should be used. I've tried to update them but no luck so far. Review collected by and hosted on G2.com.

I like that Owner.com is very convenient and easy to use. It's user-friendly and quick, which makes my experience enjoyable. I also appreciate the customer service support. The SEO feature is detailed and focused, which helps in reaching out to newer customers and increasing revenue. It's also easy to access on apps, making it simple to download, order, and reorder things like food. The gift card option is a handy feature. Plus, setting it up was very easy, taking less than a week. Review collected by and hosted on G2.com.

All features are amazing so far. I’m enjoying using their app Review collected by and hosted on G2.com.

I am incredibly impressed by the entire onboarding team at Owner.com. I worked with a variety of professionals throughout the process, each with specific tasks and they were all amazing, efficient and communicative. The onboarding process was quick and made very easy on my part Review collected by and hosted on G2.com.

I have not experienced anything yet to dislike or that disappointed me Review collected by and hosted on G2.com.

Owner.com has helped us improve online ordering, customer engagement, and loyalty management while keeping everything in one easy-to-use platform. Review collected by and hosted on G2.com.

The initial integration with our Toast POS system had a few challenges, but the Owner.com support team was responsive, attentive, and worked closely with us to resolve the issues. Once addressed, the platform performed as expected. Review collected by and hosted on G2.com.

I like how they help our business improve online visibility through SEO, automate marketing, and create our branded mobile app. This has helped our restaurant attract new customers and encourage repeat business. I also appreciate that they offer chargeback protection. Review collected by and hosted on G2.com.

The service charge fee is applied when customers place orders through our online ordering system. I also had to stay on the phone with the support while they worked on resolving the issue. Review collected by and hosted on G2.com.

The refreshed website and having our own app. Absolutely amazing! Customers have commented about how they enjoy getting the emails that are sent automatically. The website allows me to make edits to it, which I could not do with our previous website. I like having options to make my own updates to the website easily. Review collected by and hosted on G2.com.

I have received weekly emails with Owner.com sharing how I can learn and get the website updates for our hours, etc. I wish that information had been shared with me as a checklist during the development of the website to show once we "go live" here are things you will want to customize for your own store. We were not aware that there were updates we would need to make to the website and the first week we received an order early in the morning before we arrived to the store. The order had a 10:30am pick up time and our store doesn't open until 11am. We hustled to make 10 pizzas quickly. Having the checklist on the front end would have helped me set the hours day one instead of week one. I wish the credit card fee was lower and the cost per transaction was lower. Review collected by and hosted on G2.com.

wner.com has been an excellent platform for our restaurant. It is very easy to use and the implementation process was smooth and straightforward. The system is intuitive, which allowed our team to start using it quickly without complicated training. Customer support has been responsive and helpful whenever we’ve needed assistance. We use the platform frequently because it centralizes online ordering, customer data, and marketing tools in one place. It offers a strong set of features designed specifically for restaurants, and the integrations work well with our operations. Overall, it has been a powerful tool for increasing direct orders and improving our relationship with customers. Review collected by and hosted on G2.com.

Overall, the platform works very well. If there is one area for improvement, it would be expanding customization options and integrations with additional restaurant tools. More flexibility would allow restaurants to tailor the system even more to their specific operational needs. Review collected by and hosted on G2.com.

I use Owner.com to manage and build our website, branded loyalty app, and manage our SEO, as well as help with email and text marketing databases. They are on top of all the new trends and make sure the customer user experience is really well thought out. Their customer service is responsive and helps solve your issues quickly. Also, the initial setup was very easy, as they do a lot of the heavy lifting for you. Review collected by and hosted on G2.com.

One of the major downsides with the marketing side of Owner.com is that you aren't able to set up automatic or recurring campaigns based on customer behavior. This is a new feature I'd love for Owner.com to come out with as it would be super useful. Review collected by and hosted on G2.com.

I like that Owner.com gives restaurants a branded online ordering system that helps us keep a direct relationship with our customers instead of relying completely on third-party delivery platforms.

The website and ordering interface are clean and easy for customers to use, and it integrates well with our menu and online presence. Review collected by and hosted on G2.com.

One thing I don’t love is the 5% customer fee that is applied to both pickup and delivery orders. I understand the fee for delivery orders, but for pickup orders it feels less fair to customers since there is no delivery service involved. I think it would be better if pickup orders had a lower fee or no fee at all. Review collected by and hosted on G2.com.