---
title: OWI Reviews
meta_title: 'OWI Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how OWI works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---


# OWI Reviews
**Vendor:** OWI  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)
## About OWI
Imagine being an insurance client faced with bureaucratic procedures and long waiting times for a simple issue. This is where OWI steps in to make a difference. At OWI, our mission is to transform the customer experience by making it faster, more efficient, and more satisfying. How? By using an Artificial Intelligence language understanding (NLP) based on a Natural Language Understanding (NLU) innovation and frugal machine learning with an Inductive Logic Programming approach. Our virtual agents, available in Callbot, Chatbot, Mailbot, and Smartform, understand and respond to customer requests in a precise and personalized way. Our AI is available in SaaS or OnPremise, and is designed to resolve issues before they become frustrations for your clients. We have so much confidence in our technology that we contractually guarantee a reliability of over 95%, which means that in 95% of cases our technology makes the same decisions and performs the same actions as your advisors. OWI serves major accounts, constantly improving the customer experience with ROIs measured by our clients between 30% and 200%. In other words, our technology does not just solve problems, it creates shared value between your business and your customers.






- [View OWI pricing details and edition comparison](https://www.g2.com/products/owi/reviews?open_modal_url=%2Fproducts%2Fowi%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fowi%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-10+01%3A45%3A26+-0500&secure%5Bsession_id%5D=673d0341-2baf-4298-9638-933575b9c8f6&secure%5Btoken%5D=9829cc98328a2605d1a7b45b98b7441caec587f864950ecdbf8e4aacc18c9fee&format=llm_user)

## OWI Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

## Top OWI Alternatives
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