I use Oversight to identify risky transactions and ensure policy compliance. I really like Oversight's friendly interface and how it helps with big amounts of data. The interface helps us work efficiently and make smart decisions by reviewing and downloading data. The initial setup was very easy and user-friendly. Review collected by and hosted on G2.com.

I consider that a mailbox with replies from employees could be a very valuable improvement. With a panel menu that contains emails sent and replied to the employees. This feature will help to give follow up to cases that require it. Review collected by and hosted on G2.com.

Before we started using Oversight, we were only able to audit around 10% of our expense reports. Now, with Oversight, I feel much more assured that any policy misinterpretations are being caught and addressed promptly. Oversight scans a far wider range of expenses and employee patterns than our individual auditors could manage, allowing it to identify issues before reimbursements are made. Review collected by and hosted on G2.com.

The main drawbacks of Oversight stem from the way its AI interprets data. For instance, it sometimes flags expenses as potential duplicates even when the date, merchant, and receipt are all different. Additionally, the system may flag a 'suspicious keyword' that isn't actually part of the expense, but rather appears in an advertisement on the receipt, such as those from grocery stores or pharmacies. Review collected by and hosted on G2.com.

It allows us to identify patterns a human could not. It allows us to review all of our expenses processed globally Review collected by and hosted on G2.com.

without refinement the number of exceptions can be overwhelming Review collected by and hosted on G2.com.

It's not just any extension but a complete tool with all solutions for T&E expense audits. I like auto-allocation of daily volume, email communication feature, and insights based on the parameters and thresholds Review collected by and hosted on G2.com.

As of now, nothing major, but would like to have GST Countries incorporated in the parameters for GST Bifurcation related findings. Review collected by and hosted on G2.com.

Our account managers are on point with knowing the product and/or knowing how to help promote the power of the product. There is a willingness to ensure we have any data or resources needed for business cases and such. There is a commitment to ensuring they are doing right by the customer.

The appreciation events hosted at Fusion for their clients is done in a tasteful and appropriate manner. A dinner at the restaurant in the convention center showed there was a respect of our personal time and having food ready was a nice touch! Review collected by and hosted on G2.com.

Nothing to add in this section at this time. Review collected by and hosted on G2.com.

The solution proved easy to deploy across the organization. Oversight provides visibility into risks and anomalies that are not effectively identified in Concur, such as receipts reused across employees, duplicate submissions and other compliance related exceptions. Additionally the tool contributes meaningfully to employee education and makes the review process more streamlined. Review collected by and hosted on G2.com.

There is opportunity to improve the accuracy of receipt recognition and keyword-based detection. Some duplicate cases are not consistently identified. Missing the audit trail timestamps for SLA calculations.

Initial customer support through Concur was challenging, but improved significantly. Review collected by and hosted on G2.com.

Oversight has taken the hassle out of manually auditing expense report. Even before my Company custom configured the software, to meet our individual needs, the program was great. Now that my Company has added keywords and dollar thresholds that are specific to my Company's industry, the program is excellent. In addition to Oversight being an amazing software, our Client Sucess Manager is always available to meet our needs. My Company does not have to worry about issues because if they should arise our Client Success Manager will resolve them immediately. In short, Oversight has transformed my Audit Teams productivity for the better and placed us on the pathway to success. Review collected by and hosted on G2.com.

Oversight is highly configurable but unfortunately the configuration requests must be initiated by opening a support ticket. Thankfully, our Client Success Manager is able to open the ticket for us if we send her an email with all the details. Review collected by and hosted on G2.com.

It is dynamic and there is an option for bulk closing Review collected by and hosted on G2.com.

Itemized Receipt Detection: The system does not currently distinguish between valid itemized receipts and generic vouchers, often accepting the latter as valid documentation.

Lack of Country-Specific Configuration: There is no functionality to configure rules by country, which complicates compliance across regions. This limitation requires additional manual steps in the audit process to meet varying local requirements.

Attendee Validation: The system lacks validation checks for attendees, such as detecting duplicates or verifying that HCP expense types include appropriate HCP attendees.

Window Limitation: It is not possible to open multiple Oversight (OVS) windows simultaneously, which can hinder multitasking and workflow efficiency.

Performance Issues: System loading times can be lengthy, making transaction processing time-consuming and frustrating for users.

Accuracy of Transaction Amounts: Potential Impact (USD) updates have made the transaction amount reporting in accurate, also wish that there was a Transaction Amount (USD) so this wouldn't be a problem.

Lack of Report Name Search Functionality: The system does not currently allow users to search transactions by report name, making it more difficult to locate specific reports efficiently.

Limited Display Options When Filtering by Report ID: When filtering by expense report, there is no option to display additional useful columns such as the report name or submission date, which limits the ability to quickly contextualize results.

Limited Value of Dashboard Functionality: The current dashboard features do not provide meaningful insights or actionable information for our audit operations.

Limitations on Email Template Configuration: This has been a significant pain point. It is unclear during the implementation that in the future this would have an additional cost, personally I think the ability to configure email templates should be standard functionality available to any of your clients for free or change it, so the program administrators are able to perform these changes.

Summary Feature for Non-Compliant Notifications: The summarize emailing function does not work when notifying employees about multiple non-compliant transactions. As a result, we are forced to open each exception line individually and manually copy and paste the corresponding tables, which is highly time-consuming and inefficient. Review collected by and hosted on G2.com.

I like the simplicity of using Oversight. Review collected by and hosted on G2.com.

I don't like reading and analyzing invoices/receipts. Another problem was that the system was cloned from a previous system that does not reflect our business processes and policies. Review collected by and hosted on G2.com.

The program achieves audit automation without drawing too many conclusions in the process. Depending on the organizational complexity, it amplifies the effect of the policies in place and uses common logic and knowledge to easily distinguish between a number of different scenarios.

It is a tool which enables the administrators to maximize their efforts when performing audit reviews on a daily basis.

The implementation process went really well, with multiple scenarios being discussed in the process and the team making additional efforts to understand the business and our organizational setup as best as they could. Review collected by and hosted on G2.com.

Given the system complexity, one thing to look into would be to simplify the learning material and move more towards interactive methods.

Many organizations are yet to make a "leap of faith" with the AI, so another thing would be to improve (or maybe further clarify) the customer support in the post-implementation period, to manage the expectations on both fronts better. Review collected by and hosted on G2.com.