Your value proposition is the customization of any project, the tool is too versatile, this is a competitive advantage that prevents me from being confined to a mold, which happens with other providers. The access to thousands of possibilities based on my needs is what makes me stay with you. I love your service, availability, and the human talent that is always willing to assist me. Review collected by and hosted on G2.com.

With the implementations, I notice that there is a lack of confirmation that the data is indeed correct. Once they grasp my idea, they work on it, but in some cases, the data is not correct. It requires a bit of thinking like a client, not everything should start from us. I would like you to propose ideas thinking outside the box and delivering 360 reports. Review collected by and hosted on G2.com.

The ease of integration with our tools (CRM) and the simple way to load our parameters for auditing. Review collected by and hosted on G2.com.

You haven't clear mode option in the instance Review collected by and hosted on G2.com.

The AI functionality has allowed us to score hundreds more tickets than our manual QA agent was whilst giving us valuable insight into the services we were providing. Great reporting dashboards so our CSM can easily see where the team are excelling and where additional training needs to be provided.

The initial set up of the platform was super easy thanks to the great support from the Oversai team, they took my feedback and suggestions on board and had quite often made the improvements overnight! Review collected by and hosted on G2.com.

There were no negatives during the implementation process, they went above and beyond to get us on board. Review collected by and hosted on G2.com.

The Ai function is brilliant and enables us to review hundreds more tickets whilst saving me valuable time as I no longer have to manually spend hours reviewing emails and listening to calls. Super easy to use and understand training points and where team is excelling. I love the Sentiment section as super helpful to understand customers needs and contact at a glance. The support from my account managers has been world class. Review collected by and hosted on G2.com.

Whilst I know that Oversai is developing the reporting dashboard - Oversai has been super keen to listen to feedback and consequently is working with me to build a personal dashboard for my requirements. Review collected by and hosted on G2.com.

The best thing about Oversai is that the whole process is personalized. Review collected by and hosted on G2.com.

Like everything, you always have to improve and add new services. Review collected by and hosted on G2.com.

Oversai's team provides excellent support, agility in the processes and quality service. Review collected by and hosted on G2.com.

For the moment I have nothing negative to mention Review collected by and hosted on G2.com.

It allows for the evaluation of performance and communication skills, identification of areas for improvement, and ensures the quality of customer service. It facilitates constructive feedback. Review collected by and hosted on G2.com.

There are still opportunities regarding the speed of loading certain information; however, I believe that the opportunities that have been reported have been addressed and improved. Review collected by and hosted on G2.com.