--- title: Oversai Quality Assurance Reviews meta\_title: 'Oversai Quality Assurance Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how Oversai Quality Assurance works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 27 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Oversai Quality Assurance Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Oversai Quality Assurance but has limited features. Are you part of the Oversai Quality Assurance team? [Upgrade your plan](https://my.g2.com/oversai-quality-assurance/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Oversai Quality Assurance is an AI-powered solution that helps support teams move from manual QA to intelligent automation. With Oversai, you can automatically evaluate interactions (AutoQA), analyze sentiment and conversation topics (VoC), and keep a human in the loop to validate insights and take action where needed. This allows you to: Increase your sample size Optimize your QA process with real-time analytics and customizable scorecards Reduce operational costs while maintaining high-quality standards Oversai combines automation with human judgment to make your QA process smarter, faster, and more impactful. * * * Seller [Oversai](https://www.g2.com/sellers/oversai) Discussions [Oversai Quality Assurance Community](https://www.g2.com/products/oversai-quality-assurance/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Oscar Giraldo Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months [ View More Pricing Information ](https://www.g2.com/products/oversai-quality-assurance/pricing) ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ View All Alternatives ](https://www.g2.com/products/oversai-quality-assurance/competitors/alternatives) ## User Insights Average based on 27 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Oversai Quality Assurance Integrations (9) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CloudTalk ](https://www.g2.com/products/cloudtalk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshcaller ](https://www.g2.com/products/freshcaller/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Cloud BigQuery ](https://www.g2.com/products/google-cloud-bigquery/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gorgias ](https://www.g2.com/products/gorgias/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") interCOMM ](https://www.g2.com/products/intercomm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More ![Juan Carlos T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Carlos T.") JT Juan Carlos T. Lead of training Mid-Market (51-1000 emp.) 9/25/2024 "Oversai: Synergy, teamwork, and reliability" 4/5 What do you like best about Oversai Quality Assurance? Your value proposition is the customization of any project, the tool is too versatile, this is a competitive advantage that prevents me from being confined to a mold, which happens with other providers. The access to thousands of possibilities based on my needs is what makes me stay with you. I love your service, availability, and the human talent that is always willing to assist me. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? With the implementations, I notice that there is a lack of confirmation that the data is indeed correct. Once they grasp my idea, they work on it, but in some cases, the data is not correct. It requires a bit of thinking like a client, not everything should start from us. I would like you to propose ideas thinking outside the box and delivering 360 reports. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? It gives me access to information about the process at all times. In my case, to deliver quality reports, I need to process the data at least once a week, and it used to take me 1 to 2 hours. With you, I have the information at hand and can filter it as I want. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Luis Edgardo G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis Edgardo G.") LG Luis Edgardo G. Leader of Operations Enablement Mid-Market (51-1000 emp.) 3/31/2025 "Service recommendation" 5/5 What do you like best about Oversai Quality Assurance? The ease of integration with our tools (CRM) and the simple way to load our parameters for auditing. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? You haven't clear mode option in the instance Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? I reduce operating costs by not having to hire auditors and increasing monthly analysis capacity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 3/21/2025 "Oversai has transformed our QA procedure!" 5/5 What do you like best about Oversai Quality Assurance? The AI functionality has allowed us to score hundreds more tickets than our manual QA agent was whilst giving us valuable insight into the services we were providing. Great reporting dashboards so our CSM can easily see where the team are excelling and where additional training needs to be provided. The initial set up of the platform was super easy thanks to the great support from the Oversai team, they took my feedback and suggestions on board and had quite often made the improvements overnight! Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? There were no negatives during the implementation process, they went above and beyond to get us on board. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? Allowing AI to takeover from a manual QA agent and increasing the % of tickets screened. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 3/21/2025 "Oversai has transformed our quality workstream - ensuring we are reviewing more and more tickets." 5/5 What do you like best about Oversai Quality Assurance? The Ai function is brilliant and enables us to review hundreds more tickets whilst saving me valuable time as I no longer have to manually spend hours reviewing emails and listening to calls. Super easy to use and understand training points and where team is excelling. I love the Sentiment section as super helpful to understand customers needs and contact at a glance. The support from my account managers has been world class. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? Whilst I know that Oversai is developing the reporting dashboard - Oversai has been super keen to listen to feedback and consequently is working with me to build a personal dashboard for my requirements. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? Reporting at a glance and flags for low scoring tickets. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Enterprise (\> 1000 emp.) 4/30/2025 "Good company to work for" 4.5/5 What do you like best about Oversai Quality Assurance? The best thing about Oversai is that the whole process is personalized. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? Like everything, you always have to improve and add new services. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? The issue of quality in WhatsApp chats Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Carlos V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos V.") CV Carlos V. Analista de datos Mid-Market (51-1000 emp.) 1/30/2025 "Ai Tools" 5/5 What do you like best about Oversai Quality Assurance? Oversai's team provides excellent support, agility in the processes and quality service. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? For the moment I have nothing negative to mention Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? Oversai allows us to analyze different customer conversations using AI focused on metrics and sentiment analysis. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jerenny D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerenny D.") JD Jerenny D. Analista Mid-Market (51-1000 emp.) 10/3/2024 "It has been very good, especially good support from the team." 4/5 What do you like best about Oversai Quality Assurance? It allows for the evaluation of performance and communication skills, identification of areas for improvement, and ensures the quality of customer service. It facilitates constructive feedback. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? There are still opportunities regarding the speed of loading certain information; however, I believe that the opportunities that have been reported have been addressed and improved. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? We are having the 360 of the strengths and opportunities of our customer service team, which gives us great advantages and allows us to continue empowering the team to achieve the objectives we have in our area. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oversai-quality-assurance/pricing) ##### ##### Oversai Quality Assurance Features Quality Assurance Evaluation Calibration Reports Engagement Dashboards Performance Third-Party Integrations [ View More Features ](https://www.g2.com/products/oversai-quality-assurance/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Best platform for integrating various business apps](https://www.g2.com/discussions/what-s-the-best-platform-for-integrating-various-business-apps)[Which audience intelligence platforms work well for a marketing strategy team validating media channel choices based on real audience affinity data?](https://www.g2.com/discussions/which-audience-intelligence-platforms-work-well-for-a-marketing-strategy-team-validating-media-channel-choices-based-on-real-audience-affinity-data%20)[Most reliable MFT software for enterprise](https://www.g2.com/discussions/most-reliable-mft-software-for-enterprise) [Is employee identity theft protection worth adding to the benefits package for a company under 200 people?](https://www.g2.com/discussions/is-employee-identity-theft-protection-worth-adding-to-the-benefits-package-for-a-company-under-200-people)[Most recommended sales intelligence app for startups](https://www.g2.com/discussions/what-is-the-most-recommended-sales-intelligence-app-for-startups)[Pros and Cons Details](https://www.g2.com/products/oversai-quality-assurance/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)