--- title: Oversai Quality Assurance Reviews meta\_title: 'Oversai Quality Assurance Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how Oversai Quality Assurance works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 27 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Oversai Quality Assurance Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Oversai Quality Assurance but has limited features. Are you part of the Oversai Quality Assurance team? [Upgrade your plan](https://my.g2.com/oversai-quality-assurance/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Oversai Quality Assurance is an AI-powered solution that helps support teams move from manual QA to intelligent automation. With Oversai, you can automatically evaluate interactions (AutoQA), analyze sentiment and conversation topics (VoC), and keep a human in the loop to validate insights and take action where needed. This allows you to: Increase your sample size Optimize your QA process with real-time analytics and customizable scorecards Reduce operational costs while maintaining high-quality standards Oversai combines automation with human judgment to make your QA process smarter, faster, and more impactful. * * * Seller [Oversai](https://www.g2.com/sellers/oversai) Discussions [Oversai Quality Assurance Community](https://www.g2.com/products/oversai-quality-assurance/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Oscar Giraldo Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months [ View More Pricing Information ](https://www.g2.com/products/oversai-quality-assurance/pricing) ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ View All Alternatives ](https://www.g2.com/products/oversai-quality-assurance/competitors/alternatives) ## User Insights Average based on 27 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Oversai Quality Assurance Integrations (9) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CloudTalk ](https://www.g2.com/products/cloudtalk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshcaller ](https://www.g2.com/products/freshcaller/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Cloud BigQuery ](https://www.g2.com/products/google-cloud-bigquery/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gorgias ](https://www.g2.com/products/gorgias/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") interCOMM ](https://www.g2.com/products/intercomm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More ![Mauricio I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mauricio I.") MI Mauricio I. Mid-Market (51-1000 emp.) 10/28/2025 "A smart solution to elevate the quality and efficiency of the team" 5/5 What do you like best about Oversai Quality Assurance? Your AI system allows for the detection of "needles in a haystack" quickly and accurately, saving a lot of time in quality control processes. Its scalability gives us the peace of mind to expand its use to more teams or channels without losing performance or quality in the results. Additionally, the support team always responds quickly and is open to suggestions for improvement. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? At the moment, we do not find any opportunities for improvement. The platform completely meets our needs and expectations. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? Before using Oversai, the quality assessment process was completely manual and time-consuming. Thanks to the tool, we managed to automate a large part of the analysis, reduce errors, and significantly shorten the gap between customer service and quality assessment. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Laura C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura C.") LC Laura C. Quality Assurance Mid-Market (51-1000 emp.) 11/4/2025 "Easy Evaluation, Objective Feedback, and Effective Support with AI from Oversai" 5/5 What do you like best about Oversai Quality Assurance? I highlight the ease with which evaluations can be conducted and the clarity of the generated reports, which allows us to provide more comprehensive and objective feedback. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? So far everything is going well, the doubts or details we have detected have been resolved by the oversai support team. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? Thanks to Oversai, we now spend much more time analyzing results rather than manually recording information in Excel. The tool allows us to perform precise analysis with various options for customized reports, providing immediate feedback to agents. Additionally, AI-driven evaluations help us ensure, more broadly and efficiently, compliance with our company's quality standards. Review collected by and hosted on G2.com. Show More 11/6/2025 Validated ReviewerSource: OrganicAI Translated ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 12/10/2025 "Unmatched Insights into Customer Sentiments and Trends" 5/5 What do you like best about Oversai Quality Assurance? What we appreciate most about Oversai is its ability to capture and analyze all customer interactions, providing a complete picture of sentiments and trending topics. This level of insight would be extremely valuable for all of our teams. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? At this point, I haven't found any features of Oversai that I dislike. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? This tool is a real time saver, as it allows us to automate our QA processes. As a result, Team Leads can dedicate more time to meaningful coaching opportunities and focus on development, which enhances our one-on-one meetings and the quality of feedback we provide. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MG Miriam G. HEAD OF OPERATIONS Mid-Market (51-1000 emp.) 12/19/2025 "Premium Performance and Effortless Reporting" 5/5 What do you like best about Oversai Quality Assurance? This is a premium solution built for outstanding performance and reliability. The platform offers a straightforward interface, intuitive navigation, and visually striking reports. We have streamlined the review process and made it more efficient. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? At the moment, I have nothing negative to mention. I'm very satisfied with this tool. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? We have managed to increase the number of reviews while also reducing the time it takes to complete them. In addition, we use sentiment analysis to assess customers, even when they do not leave direct feedback. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Fernando C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fernando C.") FC Fernando C. Analista de calidad y experiencia del cliente en eCommerce Mid-Market (51-1000 emp.) 6/27/2025 "Oversai QA positions itself as a powerful tool for customer service teams" 5/5 What do you like best about Oversai Quality Assurance? 1. Automation and scalability: The most valued aspect is that Oversai allows for the analysis of 100% of customer interactions thanks to its AI, saving hours of manual review and enabling the auditing of hundreds of additional tickets. 2. Emotional connection evaluation: The AI identifies emotions in real-time, which is very useful for improving customer experience and detecting opportunities for communication improvement. 3. Ease of use and clear dashboards: The platform is intuitive, presents clear reports, and allows for easy identification of both strengths and training needs. 4. Support from the Oversai team: The support from account managers and the speed of response are highly highlighted. 5. Contribution to continuous improvement: It facilitates feedback, helps evaluate communication skills, and supports the personalized development of agents. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? There was no negative aspect during the implementation process, they did everything possible for us to join the project. At the moment, I have nothing negative to mention. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? Oversai Quality Assurance helps solve several key challenges in customer service teams: • Lack of time to audit all interactions: AI analyzes 100% of the tickets, allowing for more improvement opportunities to be detected without increasing the team's workload. • Slow manual processes: It automates much of the quality analysis, which speeds up error detection and accelerates feedback to agents. • Difficulty in detecting emotions or tone: Thanks to real-time sentiment detection, customer understanding is improved and potential conflicts can be addressed more quickly. • Lack of visibility on performance: Dashboards and reports allow you to see the team's strengths and weaknesses at a glance, facilitating strategic decisions and focused training. How does it benefit me? It allows me to save time, review more interactions, offer more precise feedback, and focus on what truly needs human intervention. This way, we continuously improve service quality and customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Sabrina N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabrina N.") SN Sabrina N. Coordinadora de Training y Calidad Mid-Market (51-1000 emp.) 5/26/2025 "AI — From conversation to data, from data to action, from action to good results" 5/5 What do you like best about Oversai Quality Assurance? What I like most about Oversai Quality Assurance is that, thanks to its artificial intelligence suite, it turns 100% of customer interactions into valuable data, performing automatic quality analysis and real-time emotion detection. By integrating into agents' platforms, it optimizes the customer experience, automates processes, and improves team productivity. Additionally, it allows the AI to evaluate the emotional connection during quality audits, while analysts can focus on reviewing critical processes and providing one-on-one development support, thus enhancing continuous improvement. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? Although Oversai Quality Assurance offers great benefits, a possible area for improvement is the initial learning curve for those of us who analyze, as the integration of artificial intelligence implies a disruptive change in work dynamics and adaptation to new tools. Sometimes, due to this change, not all the system's capabilities are fully utilized, especially if the prompts are not handled correctly. It would also be useful to have more success cases implemented in similar environments to strengthen confidence and knowledge about its application. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? none Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/12/2025 "Positive experience, proven impact" 5/5 What do you like best about Oversai Quality Assurance? The platform is very effective, saves significant time by reducing manual processes, and delivers visible results. I also value the professionalism and support of the Oversai team. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? Some areas could use more definition, such as site parameterization, filters, and router details. However, these are minor points that the team is already aware of and working to improve. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? Oversai Quality Assurance automates tasks that were previously manual, reduces errors, and streamlines operational processes. This saves time, increases efficiency, and allows our team to focus on higher-value activities, while delivering more reliable and consistent results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MF Mateo F. Manager CX Small-Business (50 or fewer emp.) 7/22/2025 "A solution susceptible to changes and customizations" 5/5 What do you like best about Oversai Quality Assurance? I highlight the support and accompaniment. I also find the prices very competitive. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? I believe it is not yet at a mature stage, but it is building its roadmap of improvements according to its clients and pain points, which is smart to me, as long as they maintain flexibility for the future. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? It is helping us to expand our visibility in quality and experiences, optimizing the use of human analysts and improving their work experience as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/28/2025 "Scalable QA Automation with Powerful Insights" 5/5 What do you like best about Oversai Quality Assurance? It's helped us automate our QA structure in a way that scales as our business grows. It provides great insights that would otherwise be impossible to find without the use of their AI toolkit. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? I don't think the browser extension is the best way to move through manual audits of conversations and trainable AI would help close the gap and increase it's usefulness. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? scaling / automating QA Review collected by and hosted on G2.com. Show More 11/5/2025 Validated ReviewerSource: Organic ![Diptopal C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diptopal C.") DC Diptopal C. Head of Quality Control Department Mid-Market (51-1000 emp.) 3/18/2025 "Quality Assurance Software using AI to Make Processes Better" 4.5/5 What do you like best about Oversai Quality Assurance? The platform's embedded focus on relying on AI and automating the processes is the biggest plus of the platform. Also, the team working on the software is highly efficient, dedicated, and fun to work with, which is always a plus. Review collected by and hosted on G2.com. What do you dislike about Oversai Quality Assurance? For the time being there are nothing negative but have things which can be improved and they work hard to make those happen. Review collected by and hosted on G2.com. What problems is Oversai Quality Assurance solving and how is that benefiting you? Oversai is helping in solving the problem of scalability to analyze customer-agent interactions in the CX industry. With the help of AI it has the capability to increase the QA check threshold many folds. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oversai-quality-assurance/pricing) ##### ##### Oversai Quality Assurance Features Quality Assurance Evaluation Calibration Reports Engagement Dashboards Performance Third-Party Integrations [ View More Features ](https://www.g2.com/products/oversai-quality-assurance/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Best platform for integrating various business apps](https://www.g2.com/discussions/what-s-the-best-platform-for-integrating-various-business-apps)[Which audience intelligence platforms work well for a marketing strategy team validating media channel choices based on real audience affinity data?](https://www.g2.com/discussions/which-audience-intelligence-platforms-work-well-for-a-marketing-strategy-team-validating-media-channel-choices-based-on-real-audience-affinity-data%20)[Most reliable MFT software for enterprise](https://www.g2.com/discussions/most-reliable-mft-software-for-enterprise) [Is employee identity theft protection worth adding to the benefits package for a company under 200 people?](https://www.g2.com/discussions/is-employee-identity-theft-protection-worth-adding-to-the-benefits-package-for-a-company-under-200-people)[Most recommended sales intelligence app for startups](https://www.g2.com/discussions/what-is-the-most-recommended-sales-intelligence-app-for-startups)[Pros and Cons Details](https://www.g2.com/products/oversai-quality-assurance/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)