--- title: OverIT Reviews meta_title: 'OverIT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how OverIT works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 5 scale: '5' date_modified: '2025-04-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # OverIT Reviews **Vendor:** OverIT **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 5 ## About OverIT OverIT is a leading FSM solutions provider with over 20 years of expertise, solving complex field service in enterprise businesses globally. Over 300 clients are increasing daily efficiencies in linear asset management, with over 100,000s of field workers being dispatched daily, and leveraging field collaboration in their mission-critical operations. Our cutting-edge technology and our ability to deliver at scale is backed by Bain Capital and NB Renaissance. OverIT is recognized by premier global advisory and consulting organizations as a leading FSM and Field Collaboration vendor. ## OverIT Reviews ### 1. Excellence in the functioning of the app **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia D. | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about OverIT?** The usability of the application, the customer service by Overit. **What do you dislike about OverIT?** We have no reasons for criticism regarding the application, nor about the help service. **What problems is OverIT solving and how is that benefiting you?** Quick resolution of TdC, job requests, facilitating the tasks of the street operator and the impact of all the data collected automatically, avoiding manual entry with the logical errors it entails. We are very satisfied with the application and its performance! ### 2. Excellent service and User support! **Rating:** 4.5/5.0 stars **Reviewed by:** Luisa N. | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about OverIT?** The technical and human quality of the team. Always attentive to the correct development of the processes. Always looking for constant improvement. **What do you dislike about OverIT?** I don't have topics that I dislike . **What problems is OverIT solving and how is that benefiting you?** It empowers field technicians to manage their day on supported mobile terminals, from start to finish, so they can carry out their jobs efficiently as part of a connected team. ### 3. OverIT **Rating:** 4.5/5.0 stars **Reviewed by:** Alessio B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about OverIT?** Customer Support Number of Features Ease of Integration **What do you dislike about OverIT?** I have nothing to declare............... **What problems is OverIT solving and how is that benefiting you?** Enhanced appointment booking Efficient and optimized assignment of Work Orders to companies and service partners End-to-end management of the network Improved client satisfaction and user experience by reducing response time in the quotation phase and efficiently managing fault reporting and resolution procedures ### 4. Great customer oriented by consultants and support **Rating:** 4.5/5.0 stars **Reviewed by:** Marcelo M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about OverIT?** Delivery of quality product and if it have a problem the solutions is very fast **What do you dislike about OverIT?** Maybe the opportunity for improvement is in support and development, they can work more closely with the Legacy provider and integrator (for example: tibco). **What problems is OverIT solving and how is that benefiting you?** The product has improved field service times ### 5. FSM: perfect WFM tool for TLC Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about OverIT?** FSM has a lot of features that permit management in simple mode for each type of task and operations process. The tool is simple to integrate with external systems: easy to implement in our environment OverIT is very fast to release configurations and customizations in Live environment requests by the customer **What do you dislike about OverIT?** After a few years, we are happy with the choice **What problems is OverIT solving and how is that benefiting you?** It allows to quickly adapt to changes in business processes - [View OverIT pricing details and edition comparison](https://www.g2.com/products/overit-overit/reviews?open_modal_url=%2Fproducts%2Foverit-overit%2Fwishlists%3Fhost_path%3D%252Fproducts%252Foverit-overit%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A34%3A37+-0500&secure%5Bsession_id%5D=1b7f6982-4830-46d4-8954-9c8fae2f9e28&secure%5Btoken%5D=1a86fe8b6516539d4a436d28de9a18e657222fe6dacd2a7f98d25be1cd8f461e&format=llm_user) ## OverIT Features **Generative AI** - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top OverIT Alternatives - [TrueContext](https://www.g2.com/products/truecontext/reviews) - 4.4/5.0 (419 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (976 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) - 4.1/5.0 (422 reviews)