Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"Great Integration and Backup Tracking, But Frequent Format Changes Disrupt Workflow"
3.5/5
What do you like best about Overhaul?

I like the integration with our systems when it comes to building shipments and adding company owned trailers. If and when devices go inactive we have a backup tracking method. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

The constant format changes that doesn't improve functionality. These typically cause us to lose access with something. Could be unrelated but we lost the ability to add trailers to shipments shortly after an update. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thank you for your honest feedback and for highlighting the value of our system integration and backup tracking options. We understand how format changes can be disruptive and appreciate you bringing this to our attention. Our team is reviewing update processes to ensure future improvements are smoother and more stable.

Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"timeliness responses, great customer service!"
5/5
What do you like best about Overhaul?

Quick to provide resolutions to any issues and very informative, willing to support quickly and promptly to any issues that come up. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

nothing really, just typing to complete the field Review collected by and hosted on G2.com.

Response from Brittany Harmon of Overhaul
Edit edit

Appreciate the kind words. It's great to hear our team has been quick and helpful, and that the platform is supporting your tracking needs for high-value loads. Always happy to support your success.

Verified User in Computer Hardware
UC
Verified User in Computer Hardware
Enterprise (> 1000 emp.)
"Real-Time Insights Deliver Tangible Logistics Benefits"
5/5
What do you like best about Overhaul?

The Overhaul platform is user-friendly and provides actionable insights. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

Integration with older systems can be challenging, but Overhaul’s team provided excellent support. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

We're glad to hear that you find our platform user-friendly and that it provides actionable insights. Thank you for sharing your positive experience!

EL
edmond l.
Import, Export and Logistics Manager
Enterprise (> 1000 emp.)
"Import, Export and Logistics Manager"
4/5
What do you like best about Overhaul?

The team demonstrates effective communication and possesses strong knowledge, which greatly supports the business. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

I have not encountered any major issues while using their service. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thank you for your kind words! We’re happy to hear our team’s communication and expertise are making a positive impact. It’s great to know the platform’s visibility and escalation features are helping you stay ahead of potential issues. We appreciate your trust in Overhaul!

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Enterprise (> 1000 emp.)
"Great Hardware Integration, Needs Better Metrics Control"
5/5
What do you like best about Overhaul?

Ability to layer hardware security tools into a software space. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

Would like more control of metrics/reporting. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thank you for the 5-star review! We’re glad to hear our platform’s hardware integration is helping you deliver the security and value your customers expect. We appreciate your feedback on metrics and reporting - our team is exploring ways to give users more flexibility and control in this area.

Pulkit A.
PA
Pulkit A.
Global Logistics Manager
Enterprise (> 1000 emp.)
"Tremendous Support through uncertainty"
5/5
What do you like best about Overhaul?

Apart from the great set of products, many of them industry first, Overhaul has a great support team which enable easy implementation and insights Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

An opportunity of improvement is in the fulfilment lead times of the GPS devices Review collected by and hosted on G2.com.

Response from Olivia Perry of Overhaul
Edit edit

We're glad to hear that you've had a great user experience with Overhaul and that our support has been prompt and personalized to your business needs. We appreciate your feedback on the fulfillment lead times for GPS devices and will work to improve in this area.Thank you for sharing your experience!

MA
Manuel A.
Security manager
Enterprise (> 1000 emp.)
"Quick help with all concerns"
5/5
What do you like best about Overhaul?

Ash Budd and Lisa Goff are always quick to respond to all of my questions, they are thorough and make you comfortable with all of the training Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

Overhaul email alerts being sent when the Overhaul ID is not associated with my customers Review collected by and hosted on G2.com.

Response from Brittany Harmon of Overhaul
Edit edit

Thanks, Manuel. Great to hear that Ash and Lisa have been responsive and made the training process more comfortable. We appreciate your note about the email alerts and will be sure to review that. Thanks again for sharing your experience.

Verified User in Security and Investigations
US
Verified User in Security and Investigations
Small-Business (50 or fewer emp.)
"Outstanding Support"
3.5/5
What do you like best about Overhaul?

There team is extremely helpful and go above and beyond. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

the tablets have a hard time inputting data especially if Wifi is not very strong. It has gotten better. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thanks for taking the time to share your feedback. We’re glad our team’s support has been helpful, and we appreciate you pointing out the tablet issues in low-WiFi areas - we’re continuing to improve that experience. Your input helps us get better, and we’re grateful you’re seeing clearer visibility and safety in your shipments with Overhaul.

溢鸣 .
溢
溢鸣 .
Asst. Logistics Operations Manager
Enterprise (> 1000 emp.)
"Outstanding Support and Communication, No Complaints"
5/5
What do you like best about Overhaul?

Effective communication and very supportive. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

There is nothing that I dislike at the moment. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’ve had a great experience with our team’s communication and support. Ensuring product security and visibility across your entire supply chain is at the heart of what we do, and it’s wonderful to know that our efforts are making an impact for you. We appreciate your trust in Overhaul and look forward to continuing to support your success!

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Arvato EMG /Microsoft"
5/5
What do you like best about Overhaul?

the ability to stay organized and deliver high quality results on time . Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

Honestly, there isn't much to dislike, but if I had to choose something, I'd say that sometimes communication between departments can be a bit slow. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thank you for sharing your feedback! We're glad Overhaul helps you stay organized and deliver high-quality results, and we appreciate your note about occasional communication slowdowns - we’re always working to improve. It’s great to hear that our Escort services and high-value load monitoring are supporting your operations, and we’re grateful to have you as a partner.