Luiten V.
LV
Luiten V.
"Strong Support but Inconsistent Alerts"
3.5/5
What do you like best about Overhaul?

I really appreciate Overhaul's customer support service. The way they approach their business and their responsiveness is commendable. Their dedication to providing excellent support makes dealing with any issues smooth and less stressful. It feels like they truly understand the importance of being responsive and approachable, which adds significant value to their service. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

I would say they can improve their platform mainly when we're talking on details. Geofencing alerts are maybe not accurate and should be easy to filter out and not clutter people's inboxes. Alerts or violations that are actually not supposed to happen. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thank you for your thoughtful review! We’re glad to hear our support team’s responsiveness and approach make your experience smoother, and we appreciate your honest feedback about alert accuracy and filtering, we’re actively working to refine those details. It’s great to know Overhaul is helping strengthen your security tracking and risk assessments, and we truly value your partnership.

Michael A.
MA
Michael A.
Account Supervisor/CSR
Small-Business (50 or fewer emp.)
"Continuous Customer Support When Challenges Arise"
5/5
What do you like best about Overhaul?

continuous customer support when challenges arise. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

devices not pinging when uploading the forms per shipment. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thank you for the 5-star review! We’re glad our continuous customer support has been there when challenges arise. We appreciate the feedback on device pinging and are happy to hear you’ve seen improvements - we’ll keep working to make the experience even better.

Alexia S.
AS
Alexia S.
Coordinadora de Importaciones
Small-Business (50 or fewer emp.)
"Excellent account service, but the GPS fails too often."
3.5/5
What do you like best about Overhaul?

Our account executive, her proactivity, her level of service. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

That the GPS devices fail too much, they have sent us GPS devices that when we want to use them, we raise our hand because they don't give a signal, and the only resolution is that we have to put another one. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thank you for the thoughtful review! We’re glad to hear our account executive’s proactive support stands out. We appreciate the feedback on the GPS reliability and are actively working to improve device performance and reduce failures. Your insights help us serve you better.

JS
Jeremy S.
Director, Asset Protection
Small-Business (50 or fewer emp.)
"New service lane so some getting familiar with each other's practices so some expected bumps."
3.5/5
What do you like best about Overhaul?

They are mostly timely with their responses when an item is brought to light. The devices help our losses, but rail LE is still slow to respond. The rail cannot dispute where their failures currently lie. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

I wish the device ping radius were more defined and exact. But I get it is a small device that is intended to provide coverage for 30+ days so that mission defines it current capabilities. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thank you for your feedback and for working with us in this new service lane. We're glad our team’s responsiveness and device insights are helping you address rail losses. We appreciate your suggestion regarding device accuracy - balancing precision with battery life is an ongoing priority for us. Your input helps us improve, and we're here to support you as we move forward together.

Verified User in Consumer Electronics
UC
Verified User in Consumer Electronics
Mid-Market (51-1000 emp.)
"Exceptional Support and Fast Issue Resolution"
5/5
What do you like best about Overhaul?

The overhaul team does really well in responding quickly to any concerns we have. The quick responses is always a plus in my industry. Latosha was an essential point of contact for Fusion during recent theft incident and help us every step of the way! Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

I really can't pinpoint any downsides. If there have been any issues or concerns; for example, too many alert emails at one time. The situation was handled very quickly! Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thank you for the 5-star review! We’re delighted to hear that our team, especially Latosha, was able to support you quickly during the recent incident. It’s great to know that Overhaul’s tracking of high-value shipments is giving you peace of mind and confidence in your operations.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Outstanding Support from Ash Budd"
5/5
What do you like best about Overhaul?

Ash Budd is great to work with. Overhaul platform provides great data. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

Cost is high. The level of service is good. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thanks for taking the time to share your feedback! We're delighted to hear you've had a great experience working with Ash and that the Overhaul platform is providing valuable data. We also appreciate your comments on pricing and are always looking for ways to deliver even greater value alongside the high level of service our customers expect.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"Great for Tracking Important Return Units"
4.5/5
What do you like best about Overhaul?

We use it to track our important return units. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

We only ran into one issue: when the shipment origin and the return address are the same, the device pings the location once the shipment is marked complete, without ever showing that it went out. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thanks for the feedback. Glad Overhaul is helping you track important return units and support safety. We hear you on the origin and return address issue and are working to improve visibility in cases like that. Appreciate you flagging it.

Verified User in Electrical/Electronic Manufacturing
UE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"Transformative Visibility and Risk Management Platform"
5/5
What do you like best about Overhaul?

The platform's intuitive dashboard makes monitoring shipments straightforward and efficient. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

Honestly, there is not much to dislike. Occasionally, some advanced features take a bit of time to learn, but the support team is always ready to help. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

It's great to hear that real-time monitoring has helped reduce shipment delays and loss, ultimately improving your on-time delivery rates. We appreciate your partnership

Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"Seamless JB Hunt Integration, But Support Needs Improvement After Updates"
3.5/5
What do you like best about Overhaul?

I appreciate how seamlessly it integrates with our JB Hunt system, making load creation in the Overhaul platform much more efficient and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

One challenge with Overhaul is that after they launch a new platform update, we often lose certain platform access. This forces us to contact technical support, whose responses can sometimes be inaccurate, incomplete, or confusing. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

Thank you for sharing your feedback and for highlighting the smooth JB Hunt integration and tracking capabilities. We understand the frustration with post-update access issues and support responsiveness - your comments are being shared with our product and support teams to improve communication and stability moving forward. We appreciate your partnership and honesty.

John S.
JS
John S.
Supply Chain Security Analyst
Small-Business (50 or fewer emp.)
"Excellent Support and Usability, but Inventory Management Needs Improvement"
5/5
What do you like best about Overhaul?

There are several things I enjoy about Overhaul. Customer support and ease of use reign amongst the top reasons to utilize Overhaul. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

The trickiest part of the Overhaul experience has to be the inventory management. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul
Edit edit

We appreciate your feedback on our customer support and ease of use. We understand the challenges with inventory management and are committed to making improvements to better meet your needs. Thank you four your partnership!