JB
Jamie B.
Security Services Operations Coordinator SR
Mid-Market (51-1000 emp.)
"Great Shipment Tracking"
3.5/5
What do you like best about Overhaul?

That you can track shipments, see where they are located and if anything seems suspicious. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

that we can't always pull all the accounts. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

Thank you for your review! We're glad to hear Overhaul is helping you keep your shipments safe with greater visibility and proactive monitoring. We also appreciate your feedback about account access and will continue working to improve the experience for our users.

Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"Detailed real-time alerts with GPS links and reliable Bluetooth accuracy- overall good"
4/5
What do you like best about Overhaul?

Alerts are detailed along with current GPS links- makes it easier to investigate. Real time alerts- accuracy better on bluetooths, but Light alerts still false positives. Only negative feedback- need to make sure info is right in the systems- can't investigate something and put resources when shipment is already delivered or wrong carrier assigned. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

False alerts- excess messaging- wrong info in system Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

Great to hear the real-time alerts and GPS links are helping you investigate quickly, and that Bluetooth accuracy is performing well overall.

We also hear you on the false positives and data accuracy concerns. Reducing noise and ensuring shipment data is fully accurate and up to date are key priorities for us, so alerts only surface when they’re truly actionable.

Appreciate the input, it helps us keep improving the signal-to-noise ratio and overall reliability.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Enterprise (> 1000 emp.)
"Reliable Freight Monitoring for Timely, Responsive Action"
4/5
What do you like best about Overhaul?

Consistent monitoring of freight to allow us to respond to any alerts in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

Monitoring center not reading e-mails thoroughly, too many unneeded responses (e.g., we will await your update). Sometimes alerts not communicated until well after it occurred. Receiving alerts for items that are already resolved per the overhaul application. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

Thank you for your feedback and for sharing your experience.

We’re glad to hear that consistent freight monitoring is helping your team respond quickly to alerts and stay on top of potential issues.

We also take your comments on alert handling and communication timing seriously. Improving the clarity, accuracy, and timeliness of Monitoring Center responses is a key focus area for us, along with reducing unnecessary or redundant notifications and ensuring alerts reflect the most up-to-date status in the platform.

Cristian B.
CB
Cristian B.
Customer Care Specialist
Small-Business (50 or fewer emp.)
"Real-Time Tracking That Helps Prevent Delays"
5/5
What do you like best about Overhaul?

The most useful tool in the current overhaul is the one that tracks in real time and avoids potential delays Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

in our daily operations we used all the Overhaul functions Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

Thanks for the kind words , glad the real-time tracking is helping you avoid delays. That's exactly the kind of visibility we want Overhaul to provide. Appreciate you taking the time to share this.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Secure and Supportive, But Watch for false Alerts"
4/5
What do you like best about Overhaul?

I appreciate the additional layer of security Overhaul provides for our high-value shipments. The people I work with from Overhaul are helpful when I ask for support. My customer service manager, Sinh Le, has been very helpful for me. I use the online portal to research alerts and ensure product safety. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

There are too many false alerts, I have been working to reduce those for a year now. Not all of the false alerts are Overhaul issues. Improved training for the plants and logistics centers would be helpful. I know it's not easy to train the security staff. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

Thanks for the thoughtful feedback. We’re glad Overhaul is adding security for your high-value shipments and that the portal is helping you research alerts and protect product safety. We also appreciate the kind words about Sinh and our support team.

We hear you on false alerts. Reducing noise is a priority, and we’re continuing to refine alerts and support better training across sites and partners. Thanks again for working with us on this.

Paola S.
PS
Paola S.
Security Planner
Mid-Market (51-1000 emp.)
"Clear processes and support from an outstanding advisor, with competitive technology"
4/5
What do you like best about Overhaul?

The clarity of their processes and the support provided as your advisor is assigned to you, the technology they handle is also quite good and competes well in the market. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

The tracking regarding shipments is sometimes not so clear when requesting information. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

Thank you for sharing your experience! We’re happy to hear that our clear processes, dedicated advisory support, and technology have added value - especially during critical incidents. We appreciate the feedback on shipment tracking clarity and are working to make that experience more transparent and intuitive.

GS
gilbert S.
Head of Security
Small-Business (50 or fewer emp.)
"Overhaul device is a good but"
3.5/5
What do you like best about Overhaul?

No reverse logistics require for the GPS Device. Ease of use Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

The device is very expensive and hard to market Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

Thank you for your feedback! We're glad to hear that the ease of use and return-free GPS devices have improved your cargo visibility. We also appreciate your comments on pricing and understand that cost is an important consideration. We'll share your feedback with our team as we continue to enhance the value we deliver. Thanks again for taking the time to leave a review!

JM
José M.
Principal LatAm Supply Chain Security
Small-Business (50 or fewer emp.)
"Overhaul is a very important partner for Nike."
5/5
What do you like best about Overhaul?

Highly professional and committed team. As well as, security technology and flexibility. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

I observe an opportunity for improvement in the proactivity of intelligence information in the face of disruptions. For example, highway blockages. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

Thank you for your thoughtful review and for your continued partnership. We're delighted to hear our team's professionalism, technology, and flexibility have helped support the success of your Control Tower initiative. We also appreciate your feedback on proactive disruption intelligence and will continue enhancing our capabilities to deliver even greater value.

David D.
DD
David D.
General Manager
Enterprise (> 1000 emp.)
"Expert Team with Great Support and an Easy-to-Implement Process"
4/5
What do you like best about Overhaul?

The team is very knowledgeable and cusotmer service is great. The process used works well and is easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

Sometimes the data can be off, like ITC stops where there are dead zones or miss-leading events. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

Thanks for sharing your feedback- really appreciate it.

We’re glad to hear the team, support, and implementation process are working well for you.

We also hear your point on occasional data inaccuracies and misleading event signals in certain areas. Improving data precision and reducing false or unclear alerts is an ongoing focus so you can rely on cleaner, more actionable visibility.

Great to hear we’re helping with freight security, visibility, and theft prevention.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Enterprise (> 1000 emp.)
"Reliable Shipment Tracking with LE Connect Support"
5/5
What do you like best about Overhaul?

It allows us to track our shipments, and LE Connect is available if we need law enforcement assistance. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

It needs to integrate AI to reduce potential false positives. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

Thank you for the 5-star review! We’re glad to hear that Overhaul is helping you maintain shipment security and providing valuable visibility through tracking and LE Connect support when it matters most. We appreciate your feedback on AI capabilities and are continuously investing in smarter risk intelligence to improve accuracy and reduce unnecessary alerts. Thank you for trusting Overhaul to help protect your shipments.