I feel that we currently have a great team working on our project at the same time, with people in different roles and from different points of view, all contributing to our day-to-day needs. Review collected by and hosted on G2.com.

Over the last period, my perception of the MX service has been quite different compared with the level of involvement I’ve seen from the team in other regions. I’m still not sure whether this was just a one-off situation or if the service generally works this way in this country. I escalated a few items internally, and I hope they are being followed up on now. Review collected by and hosted on G2.com.

The most helpful thing is that when we get an alert, we are able to view the shipment via the link that is attached to it. Review collected by and hosted on G2.com.

When using the Overhaul app, I sometimes find that the information isn’t fully filled in, or it isn’t filled in at all. This can lead to delays when I’m trying to provide updates to customers.

Also, when tracking isn’t accurate, it can create delays in giving updates to the carrier. It can also add extra work, since I then have to double-check details to ensure the location is accurate. Review collected by and hosted on G2.com.

the simplicity to use the on line tools, the performance of the system and the support we received from the staff. The reaction time in case of an event. Review collected by and hosted on G2.com.

we not use any integration, could be useful to understand how we can integrate the system with out transport provider to update some information Review collected by and hosted on G2.com.

Their solutions are depthful and interconnected. They allow us to monitor our shipments, maintain contact with the drivers, and coordinate with law enforcement. Their suggested practices help us manage the security on highly valuable, important products that also help to assure the safest of products for the patients we serve. Review collected by and hosted on G2.com.

While a great tool, it does require a great deal of coordinatation, but that is alwasy going to be the issue with such a large, complex supply chain as ours. Review collected by and hosted on G2.com.

I find Overhaul to be an exceptionally user-friendly software, making it easy to navigate and manage tasks related to monitoring and tracking truckloads. The feature that allows easy access to live data is particularly beneficial, as it keeps us updated in real-time about the location of our trucks, enhancing operational efficiency and enabling swift decision-making. I also appreciated the fairly easy initial setup process, which was smoother with the help of Tanya Hedahl, facilitating a quick transition to using the software effectively. Review collected by and hosted on G2.com.

Everything works; I have not had any problems. Review collected by and hosted on G2.com.

The platform is user-friendly and offers clear, up-to-date information on shipment status, making it easy to take immediate action and follow up with stakeholders. The customer support in both APAC and NAMER regions are also excellent. Review collected by and hosted on G2.com.

I have no negative feedback to share about the Overhaul platform. Review collected by and hosted on G2.com.

Overhaul tracks and ensures our shipments are secure. Additionally, they provide feedback and recommendations on improving security measures beyond their tracking devices and platform. Their expertise and assistance are always appreciated. Review collected by and hosted on G2.com.

Overhaul tracks so much information from our shipments and carriers, and I wish I could analyze the data within the platform more efficiently. Overhaul provides insight, and I can export the data, but I'd like to filter and analyze violations/carrier performance within the tool. Review collected by and hosted on G2.com.

I like that Overhaul provides a very intuitive platform that is user-friendly, and the graphics are very good. The customer service has been well also. The platform allows our GSOC to monitor shipments much easier. Review collected by and hosted on G2.com.

I think sometimes just logging into the system and trying to find your shipments, it looks like a chaos of shipments. It would be simpler to just pull up your active shipments with the click of a button. In the beginning, it was a little challenging, but once we got the appropriate training and had the customer experience team help us, it was pretty smooth forward. Review collected by and hosted on G2.com.

I appreciate using Overhaul for tracking shipments, which is crucial in my line of work. The ability to locate shipments in real time through the application significantly enhances operational efficiency. Its application allows me to monitor pressure and metals, which adds remarkable value to my tracking needs. Using just the application and the website is convenient and meets my current requirements effectively. This real-time tracking capability offered by Overhaul is a standout feature that plays a critical role in solving the business challenges associated with shipment monitoring. Review collected by and hosted on G2.com.

I can't think of anything at the moment that I dislike. Review collected by and hosted on G2.com.

I like that Overhaul provides the load information very clearly in email/subject line. I like that the link to access tracking is directly in the email alert. Review collected by and hosted on G2.com.

I dislike follow up emails that are just acknowledging they received information but not asking for anything further -for example, ones saying "thank you for the information" . I also dislike when some alerts sent over call rather than email. Review collected by and hosted on G2.com.