# Overhaul Reviews **Vendor:** Overhaul **Category:** [Supply Chain Visibility Software](https://www.g2.com/categories/supply-chain-visibility) **Average Rating:** 4.6/5.0 **Total Reviews:** 154 ## About Overhaul Overhaul is a supply chain visibility, risk management, and cargo protection platform designed to assist organizations in gaining comprehensive insight, safeguarding, and managing their global supply chains. This platform integrates real-time shipment visibility, predictive risk intelligence, compliance monitoring, and insurance solutions into a cohesive system tailored for businesses handling high-value, time-sensitive, or critical cargo. The category of supply chain visibility solutions is essential for organizations that require more than just tracking capabilities. Overhaul stands out by focusing on proactive risk prevention rather than merely providing visibility. It offers SKU-level, multimodal visibility across various transportation methods, including trucking, air, ocean, and rail. The platform continuously monitors potential threats such as cargo theft, tampering, delays, fraud, temperature excursions, and operational non-compliance, enabling organizations to detect and mitigate disruptions before they escalate into significant losses. Key features of Overhaul's platform include its ability to prevent cargo theft and tampering, eliminate fraud and double brokering, protect cold chain quality and compliance, and deliver comprehensive asset visibility. The platform also aids in reducing insurance costs through data-driven risk management. Users benefit from automated alerts, intelligent estimated time of arrivals (ETAs), carrier verification, compliance workflows, and configurable monitoring for temperature-sensitive and security-critical shipments. These features collectively enhance operational efficiency and provide organizations with the tools needed to navigate complex logistics challenges. A notable differentiator for Overhaul is its integrated operational response model, which combines advanced technology with 24/7 global security operations support. This approach enables rapid intervention, theft response, and asset recovery, ensuring that organizations can act swiftly in the face of potential threats. Furthermore, Overhaul's device-agnostic architecture allows customers to utilize various telematics and data sources without being confined to a single hardware ecosystem, providing flexibility across intricate logistics networks. Overhaul caters to industries with stringent logistics and security demands, including life sciences, electronics, manufacturing, food and beverage, automotive, retail, AI hardware, and logistics service providers. By enhancing supply chain resilience, operational control, and cargo protection on a global scale, Overhaul equips organizations with the necessary tools to thrive in an increasingly complex supply chain landscape. ## Overhaul Pros & Cons **What users like:** - Users love the **ease of use** of Overhaul, praising its seamless setup and intuitive monitoring features. (9 reviews) - Users commend Overhaul for its **outstanding customer support** , quickly addressing concerns and enhancing the overall experience. (8 reviews) - Users highlight the **proactive support** from Overhaul, ensuring quick assistance and effective problem resolution in critical situations. (8 reviews) - Users value the **constant updates on tracking events** offered by Overhaul, enhancing shipment visibility and control. (7 reviews) - Users praise Overhaul for its **exceptional real-time monitoring** , enhancing visibility and security for cargo shipments. (5 reviews) - Users appreciate Overhaul's **outstanding customer support** , making issue resolution smooth and enhancing overall satisfaction. (4 reviews) - Users value the **extremely helpful support team** of Overhaul, enhancing their operational efficiency and confidence in service. (4 reviews) - Users praise the **user-friendly visibility** of Overhaul, highlighting seamless integration and excellent customer support. (4 reviews) - Analytics (3 reviews) - Communication (3 reviews) **What users dislike:** - Users find the **setup process complex** , noting it lacks intuitiveness and is challenging for first-time use. (2 reviews) - Users experience **inefficiency** in communication and replenishment processes, causing delays in receiving essential devices. (2 reviews) - Users find **integration issues** with older systems challenging, though Overhaul's support team is very helpful. (2 reviews) - Users report **tracking issues** with Overhaul, including inaccurate alerts and difficulties in filtering important information. (2 reviews) - Users face challenges with **update issues** , experiencing lost access and unreliable support following platform changes. (2 reviews) - Connection Issues (1 reviews) - Data Management Issues (1 reviews) - Difficult Usability (1 reviews) - Driver Compliance (1 reviews) - Filtering Issues (1 reviews) ## Overhaul Reviews ### 1. Intuitive Platform with Strong Support, Minor Usability Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Chirag V. S. **Reviewed Date:** April 15, 2026 **What do you like best about Overhaul?** I like that Overhaul provides a very intuitive platform that is user-friendly, and the graphics are very good. The customer service has been well also. The platform allows our GSOC to monitor shipments much easier. **What do you dislike about Overhaul?** I think sometimes just logging into the system and trying to find your shipments, it looks like a chaos of shipments. It would be simpler to just pull up your active shipments with the click of a button. In the beginning, it was a little challenging, but once we got the appropriate training and had the customer experience team help us, it was pretty smooth forward. **What problems is Overhaul solving and how is that benefiting you?** I use Overhaul to continuously monitor shipments, ensuring products arrive at their destination. It's intuitive and user-friendly, making it easier for our GSOC to track shipments. **Official Response from Georgina Farrelly:** > Thanks for the detailed feedback. We’re glad the platform is intuitive and helping your GSOC monitor shipments more easily, and that our support team has been helpful. We hear you on the shipment view and navigation. Making it easier to quickly see active shipments is something we’re working on. Appreciate you partnering with us. ### 2. Effortless Truck Monitoring with Real-Time Updates **Rating:** 4.0/5.0 stars **Reviewed by:** frank M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Overhaul?** I find Overhaul to be an exceptionally user-friendly software, making it easy to navigate and manage tasks related to monitoring and tracking truckloads. The feature that allows easy access to live data is particularly beneficial, as it keeps us updated in real-time about the location of our trucks, enhancing operational efficiency and enabling swift decision-making. I also appreciated the fairly easy initial setup process, which was smoother with the help of Tanya Hedahl, facilitating a quick transition to using the software effectively. **What do you dislike about Overhaul?** I don't dislike anything. Everything works, I have not had any problems. **What problems is Overhaul solving and how is that benefiting you?** I use Overhaul to monitor and track truckloads, providing easy access to live data and keeping us updated in real time about truck locations. The software is easy to use, enhancing operational efficiency. **Official Response from Georgina Farrelly:** > Thanks for the great feedback. We’re glad the platform is easy to use and that real-time visibility is helping your team move faster and stay efficient. Appreciate the shoutout to Tanya as well. Thanks for partnering with us. ### 3. Overhaul provides the best supply chain security visibility platform in the industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Overhaul?** Their solutions are depthful and interconnected. They allow us to monitor our shipments, maintain contact with the drivers, and coordinate with law enforcement. Their suggested practices help us manage the security on highly valuable, important products that also help to assure the safest of products for the patients we serve. **What do you dislike about Overhaul?** While a great tool, it does require a great deal of coordinatation, but that is alwasy going to be the issue with such a large, complex supply chain as ours. **What problems is Overhaul solving and how is that benefiting you?** Overhaul helps us to keep our products safe and secure while in transit anywhere in the country. From a communication and support aspect, I have not found a competitor that comes close to the level offered by Overhaul. As a security enhancement, I have found no equal in the industry. **Official Response from Georgina Farrelly:** > Thank you for your thoughtful feedback - we’re glad our interconnected solutions and support are making a real difference in the safety and security of your supply chain. We appreciate your partnership! ### 4. Secure and Supportive, But Watch for false Alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Overhaul?** I appreciate the additional layer of security Overhaul provides for our high-value shipments. The people I work with from Overhaul are helpful when I ask for support. My customer service manager, Sinh Le, has been very helpful for me. I use the online portal to research alerts and ensure product safety. **What do you dislike about Overhaul?** There are too many false alerts, I have been working to reduce those for a year now. Not all of the false alerts are Overhaul issues. Improved training for the plants and logistics centers would be helpful. I know it's not easy to train the security staff. **What problems is Overhaul solving and how is that benefiting you?** I use Overhaul for GPS tracking and it provides security for high-value shipments. The online portal is valuable for researching alerts and ensuring product safety. **Official Response from Georgina Farrelly:** > Thanks for the thoughtful feedback. We’re glad Overhaul is adding security for your high-value shipments and that the portal is helping you research alerts and protect product safety. We also appreciate the kind words about Sinh and our support team. We hear you on false alerts. Reducing noise is a priority, and we’re continuing to refine alerts and support better training across sites and partners. Thanks again for working with us on this. ### 5. Clear processes and support from an outstanding advisor, with competitive technology **Rating:** 4.0/5.0 stars **Reviewed by:** Paola S. | Security Planner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Overhaul?** The clarity of their processes and the support provided as your advisor is assigned to you, the technology they handle is also quite good and competes well in the market. **What do you dislike about Overhaul?** The tracking regarding shipments is sometimes not so clear when requesting information. **What problems is Overhaul solving and how is that benefiting you?** From the first moment, when an incident occurs, they have a prompt response and very punctual follow-up. Unfortunately, a year ago we had a robbery, and the support they provided us was very good. **Official Response from Georgina Farrelly:** > Thank you for sharing your experience! We’re happy to hear that our clear processes, dedicated advisory support, and technology have added value - especially during critical incidents. We appreciate the feedback on shipment tracking clarity and are working to make that experience more transparent and intuitive. ### 6. Transformative in Cargo Security with Stellar Service **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | Director, Supply Chain Asset Protection, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Overhaul?** I absolutely value Overhaul's exceptional solutions that have proven instrumental in mitigating cargo thefts and ensuring successful recoveries in incidents that do occur. The real-time monitoring provided is superb, offering us precise feedback on carrier security compliance and equipping our operations team with essential visibility for our Mexico shipments. Furthermore, I find their customer service to be outstanding, exhibiting a high level of support that enhances our overall experience. The onboarding process was incredibly easy, thanks to their well-organized setup procedures. This seamless initiation into their platform showcases Overhaul’s commitment to user-friendliness and efficiency. **What do you dislike about Overhaul?** I think Overhaul's practices in the US and Mexico can be slightly improved from an alignment standpoint. There could be slight differences in protocol from region to region. While none are too concerning, better alignment would be helpful from an end customer standpoint. **What problems is Overhaul solving and how is that benefiting you?** I use Overhaul for its comprehensive cargo theft mitigation strategy and global security standards. It provides real-time shipment monitoring, security compliance feedback, and exceptional customer service, helping mitigate thefts and recover cargo. **Official Response from Georgina Farrelly:** > Thank you for the updated review and for sharing such thoughtful feedback! We’re thrilled that our real-time monitoring, security compliance insights, and onboarding experience have made a strong impact on your operations, and we truly appreciate your kind words about our support team. Your note on regional alignment between the U.S. and Mexico is valuable, we’re actively working to streamline protocols so the experience feels consistent end-to-end. We’re grateful to be part of your cargo theft mitigation strategy and to support your team with the visibility and security standards you rely on. ### 7. Reliable Security Monitoring with Proactive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff L. **Reviewed Date:** October 27, 2025 **What do you like best about Overhaul?** I appreciate Overhaul for the way it secures the movement of our goods via their GPS device program and monitoring. It's impressive how they can quickly engage law enforcement if needed to ensure our loads are protected in critical situations. I love that the implementation team worked closely with us, making the transition smooth, especially given our limited number of locations. I like relying solely on their platform to gain visibility into our trucks' movements while they're in route, which simplifies our monitoring process. Additionally, I value the tremendous service they provide, always being on top of our loads with a proactive and highly responsive approach to our needs, which enhances our operations significantly. Their monitoring group is hands-on and consistently reaches out to address any issues rapidly. Overall, these features make me confident in Overhaul's capabilities. **What do you dislike about Overhaul?** I would suggest reviewing the replenishment process for GPS units because it should be on auto-replenish, and we've encountered a few instances where the order wasn't submitted once they hit certain levels. This delay in automation prevented the devices from arriving in a timely manner. **What problems is Overhaul solving and how is that benefiting you?** I use Overhaul to secure our goods using GPS tracking, enabling quick law enforcement response and providing shipment visibility, which enhances load monitoring and service efficiency. **Official Response from Georgina Farrelly:** > Thank you for your great feedback! We’re glad our GPS tracking, monitoring, and team support have helped strengthen your supply chain security. We appreciate your note on the GPS unit replenishment process - our team is reviewing this to ensure smoother automation going forward. Thanks for trusting Overhaul to protect your shipments! ### 8. Tracks Shipments in Real Time, Needs Improved Setup Process **Rating:** 4.0/5.0 stars **Reviewed by:** Maria B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Overhaul?** I appreciate using Overhaul for tracking shipments, which is crucial in my line of work. The ability to locate shipments in real time through the application significantly enhances operational efficiency. Its application allows me to monitor pressure and metals, which adds remarkable value to my tracking needs. Using just the application and the website is convenient and meets my current requirements effectively. This real-time tracking capability offered by Overhaul is a standout feature that plays a critical role in solving the business challenges associated with shipment monitoring. **What do you dislike about Overhaul?** I find the setup process for the tracker in Overhaul to be less user-friendly than I would like. It would be beneficial if it were more intuitive and easy to navigate for first-time setups. **What problems is Overhaul solving and how is that benefiting you?** I use Overhaul to track pressure, metals, and shipments, allowing me to locate shipments in real time, which is crucial for my work. **Official Response from Georgina Farrelly:** > Thank you for your thoughtful review! We’re thrilled to hear that Overhaul’s real-time shipment tracking and monitoring of pressure and metals are making a meaningful impact on your operations. We also appreciate your feedback on the setup process - improving ease of use for first-time setups is a priority for us, and we’re working to make it more intuitive. ### 9. Enhanced Supply Chain Security with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** yonghao l. | On Site Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Overhaul?** Overhaul’s real-time tracking and proactive risk alerts have dramatically improved our supply chain visibility. **What do you dislike about Overhaul?** Sometimes it takes a little time to get used to the interface updates, but support is always available to guide us through the changes. **What problems is Overhaul solving and how is that benefiting you?** Overhaul helps us prevent cargo theft and ensures product integrity during transit, saving us significant costs. **Official Response from Georgina Farrelly:** > We're thrilled to hear that our real-time tracking and proactive risk alerts have improved your supply chain visibility! Thanks for a 5/5 star review! ### 10. A great platform for shipment tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond L. | Supply Chain Security Manager - APAC, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Overhaul?** Over-Haul provides constant updates on tracking events. The variety of devices provide tailor-made solutions for tracking different kinds of shipment. **What do you dislike about Overhaul?** Nothing I recalled as a very negative experience about using overhaul. **What problems is Overhaul solving and how is that benefiting you?** It assists us the track the shipment constantly and assists loss avoidance. **Official Response from Georgina Farrelly:** > We appreciate your feedback and 5 star review, we are pleased to hear that Overhaul has been instrumental in assisting you with constant shipment tracking and loss avoidance. ### 11. From Reactive to Proactive—Overhaul’s AI Dashboard Predicts Risks, **Rating:** 5.0/5.0 stars **Reviewed by:** cheng c. | Senior Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Overhaul?** I like Overhaul’s end-to-end real-time monitoring tech most. It combines GPS, cargo sensors, and live vehicle cameras—we check shipment location, temperature, and handling via one dashboard, eliminating all in-transit blind spots **What do you dislike about Overhaul?** It’s difficult to pick a downside; the initial integration with our sysem took extra effort, but the Overhaul team handled most of the work **What problems is Overhaul solving and how is that benefiting you?** Overhaul provides real-time visibility and tracking of shipments, leveraging technology like GPS and IoT sensors. This allows for immediate alerts and actions if a shipment deviates from its planned route or schedule, suggesting potential theft or hijacking. **Official Response from Georgina Farrelly:** > We really appreciate your thoughtful review! It’s great to hear our real-time monitoring and AI dashboard are helping you stay ahead of risks and maintain full shipment visibility. Thanks for highlighting the integration process, too - our team takes pride in making transitions as seamless as possible. ### 12. Friendly Staff and Easy Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth W. | Security Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Overhaul?** The friendly demeanor of the staff and the ease of communication. **What do you dislike about Overhaul?** That they are not local so we can do lunch every now and then. **What problems is Overhaul solving and how is that benefiting you?** They are quick to respond to requests and their prompt responses are critical when GPS devices are needed on short notice. **Official Response from Georgina Farrelly:** > Thank you for the positive feedback on our staff and communication. We understand the value of local connections, and while we may not be in the same area, we are committed to providing prompt and reliable service regardless of location. ### 13. Great Real-Time Freight Visibility, But Exception Investigations Need Some Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Overhaul?** Real-time visibility into my freight, with a robust UI. **What do you dislike about Overhaul?** The exception investigation process, especially after hours/overnight, is inconsistent, and it seems like investigations are escalated back to shippers for resolution too quickly. **What problems is Overhaul solving and how is that benefiting you?** After hours load monitoring; better role clarity and work/life balance for operations folks **Official Response from Georgina Farrelly:** > Thanks for the feedback. Glad you’re getting strong real-time visibility and value from after-hours monitoring. We hear you on exception investigations and escalation timing, especially overnight. Improving consistency there is a focus for us. Appreciate you calling it out. ### 14. Broad Insights and Outstanding Personal Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Overhaul?** The breadth of information available, and the personal support I received **What do you dislike about Overhaul?** At times it was difficult to customize to my specific needs in terms of reporting **What problems is Overhaul solving and how is that benefiting you?** Provides accurate and indepth information on a product's visability **Official Response from Georgina Farrelly:** > Thank you for your feedback! We’re glad you found value in the depth of insights and personal support. We appreciate your note on reporting customization and are always working to improve flexibility. Great to hear Overhaul is helping provide accurate, in-depth product visibility. ### 15. A++++ Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Overhaul?** Easy yo use, great Customer Service Department, easy to contact & talk with our Rep when needed. **What do you dislike about Overhaul?** No complaints, we are very happy with Overhaul. **What problems is Overhaul solving and how is that benefiting you?** Tracking our outbound shipments & running checks on the brokers carriers we use. **Official Response from Georgina Farrelly:** > Thanks so much for the A++++ review. We’re glad the platform is easy to use and that our support team has been helpful when you need it. Great to hear Overhaul is helping you track shipments and check brokers and carriers. We appreciate the recommendation. ### 16. Proactive Service That Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Leo z. | Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Overhaul?** Overhaul’s comprehensive analytics help us identify and mitigate risks before they become issues. **What do you dislike about Overhaul?** Initial onboarding took some time, but the support team made it manageable. **What problems is Overhaul solving and how is that benefiting you?** Their risk management tools have streamlined our compliance processes. **Official Response from Georgina Farrelly:** > Thank you for your feedback! We're glad our analytics and risk management tools are supporting your team and compliance processes. We appreciate your patience during onboarding and are always here to help make your experience even smoother. ### 17. Strong Support but Inconsistent Alerts **Rating:** 3.5/5.0 stars **Reviewed by:** Luiten V. **Reviewed Date:** November 12, 2025 **What do you like best about Overhaul?** I really appreciate Overhaul's customer support service. The way they approach their business and their responsiveness is commendable. Their dedication to providing excellent support makes dealing with any issues smooth and less stressful. It feels like they truly understand the importance of being responsive and approachable, which adds significant value to their service. **What do you dislike about Overhaul?** I would say they can improve their platform mainly when we're talking on details. Geofencing alerts are maybe not accurate and should be easy to filter out and not clutter people's inboxes. Alerts or violations that are actually not supposed to happen. **What problems is Overhaul solving and how is that benefiting you?** I use Overhaul for security tracking and risk assessments, enhancing shipment or supply chain security. **Official Response from Georgina Farrelly:** > Thank you for your thoughtful review! We’re glad to hear our support team’s responsiveness and approach make your experience smoother, and we appreciate your honest feedback about alert accuracy and filtering, we’re actively working to refine those details. It’s great to know Overhaul is helping strengthen your security tracking and risk assessments, and we truly value your partnership. ### 18. Continuous Customer Support When Challenges Arise **Rating:** 5.0/5.0 stars **Reviewed by:** Michael A. | Account Supervisor/CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Overhaul?** continuous customer support when challenges arise. **What do you dislike about Overhaul?** devices not pinging when uploading the forms per shipment. **What problems is Overhaul solving and how is that benefiting you?** We used to experience pinging issues, but recently we haven’t come across any. I assume things are improving. **Official Response from Georgina Farrelly:** > Thank you for the 5-star review! We’re glad our continuous customer support has been there when challenges arise. We appreciate the feedback on device pinging and are happy to hear you’ve seen improvements - we’ll keep working to make the experience even better. ### 19. Excellent account service, but the GPS fails too often. **Rating:** 3.5/5.0 stars **Reviewed by:** Alexia S. | Coordinadora de Importaciones, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Overhaul?** Our account executive, her proactivity, her level of service. **What do you dislike about Overhaul?** That the GPS devices fail too much, they have sent us GPS devices that when we want to use them, we raise our hand because they don't give a signal, and the only resolution is that we have to put another one. **What problems is Overhaul solving and how is that benefiting you?** It helps us have a better view of each of our shipments from the moment they leave our warehouse in Laredo, until they reach our warehouses in Kn. **Official Response from Georgina Farrelly:** > Thank you for the thoughtful review! We’re glad to hear our account executive’s proactive support stands out. We appreciate the feedback on the GPS reliability and are actively working to improve device performance and reduce failures. Your insights help us serve you better. ### 20. New service lane so some getting familiar with each other's practices so some expected bumps. **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremy S. | Director, Asset Protection, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Overhaul?** They are mostly timely with their responses when an item is brought to light. The devices help our losses, but rail LE is still slow to respond. The rail cannot dispute where their failures currently lie. **What do you dislike about Overhaul?** I wish the device ping radius were more defined and exact. But I get it is a small device that is intended to provide coverage for 30+ days so that mission defines it current capabilities. **What problems is Overhaul solving and how is that benefiting you?** We have had extension loss on the US rail system out of the seaport of LA/LB. With the devices we can know say for certainty where the burglaries are occurring within those two particular rail networks. And hopefully that will drive change and improvement to those rail lines protection posture. **Official Response from Georgina Farrelly:** > Thank you for your feedback and for working with us in this new service lane. We're glad our team’s responsiveness and device insights are helping you address rail losses. We appreciate your suggestion regarding device accuracy - balancing precision with battery life is an ongoing priority for us. Your input helps us improve, and we're here to support you as we move forward together. ### 21. Exceptional Support and Fast Issue Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Overhaul?** The overhaul team does really well in responding quickly to any concerns we have. The quick responses is always a plus in my industry. Latosha was an essential point of contact for Fusion during recent theft incident and help us every step of the way! **What do you dislike about Overhaul?** I really can't pinpoint any downsides. If there have been any issues or concerns; for example, too many alert emails at one time. The situation was handled very quickly! **What problems is Overhaul solving and how is that benefiting you?** Overhaul is currently being used to track our high-value shipments. This provides a sense of security, knowing that all eyes are on our shipments to ensure they reach their delivery points safely and securely. **Official Response from Georgina Farrelly:** > Thank you for the 5-star review! We’re delighted to hear that our team, especially Latosha, was able to support you quickly during the recent incident. It’s great to know that Overhaul’s tracking of high-value shipments is giving you peace of mind and confidence in your operations. ### 22. Great for Tracking Important Return Units **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Overhaul?** We use it to track our important return units. **What do you dislike about Overhaul?** We only ran into one issue: when the shipment origin and the return address are the same, the device pings the location once the shipment is marked complete, without ever showing that it went out. **What problems is Overhaul solving and how is that benefiting you?** It helps solve return unit tracing and tracking for safety purposes. **Official Response from Georgina Farrelly:** > Thanks for the feedback. Glad Overhaul is helping you track important return units and support safety. We hear you on the origin and return address issue and are working to improve visibility in cases like that. Appreciate you flagging it. ### 23. Transformative Visibility and Risk Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2026 **What do you like best about Overhaul?** The platform's intuitive dashboard makes monitoring shipments straightforward and efficient. **What do you dislike about Overhaul?** Honestly, there is not much to dislike. Occasionally, some advanced features take a bit of time to learn, but the support team is always ready to help. **What problems is Overhaul solving and how is that benefiting you?** Real-time monitoring reduces shipment delays and loss, improving our on-time delivery rates. **Official Response from Georgina Farrelly:** > It's great to hear that real-time monitoring has helped reduce shipment delays and loss, ultimately improving your on-time delivery rates. We appreciate your partnership ### 24. Seamless JB Hunt Integration, But Support Needs Improvement After Updates **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Overhaul?** I appreciate how seamlessly it integrates with our JB Hunt system, making load creation in the Overhaul platform much more efficient and user-friendly. **What do you dislike about Overhaul?** One challenge with Overhaul is that after they launch a new platform update, we often lose certain platform access. This forces us to contact technical support, whose responses can sometimes be inaccurate, incomplete, or confusing. **What problems is Overhaul solving and how is that benefiting you?** I value that the platform provides the capability to monitor our shipments using covert trackers, ensuring enhanced security. Additionally, the mapping feature offers real-time visibility, allowing us to track shipment locations accurately and proactively manage any potential risks during transit. **Official Response from Georgina Farrelly:** > Thank you for sharing your feedback and for highlighting the smooth JB Hunt integration and tracking capabilities. We understand the frustration with post-update access issues and support responsiveness - your comments are being shared with our product and support teams to improve communication and stability moving forward. We appreciate your partnership and honesty. ### 25. Excellent CS support and product features **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond L. | Supply Chain Security Manager - APAC, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Overhaul?** The platform is user-friendly and offers clear, up-to-date information on shipment status, making it easy to take immediate action and follow up with stakeholders. The customer support in both APAC and NAMER regions are also excellent. **What do you dislike about Overhaul?** I have no negative feedback to share about the Overhaul platform. **What problems is Overhaul solving and how is that benefiting you?** The tracking features it offers are excellent for monitoring our shipments and helping to prevent losses. **Official Response from Georgina Farrelly:** > Thank you for your wonderful feedback! We’re delighted to hear that you find our platform user-friendly and that our real-time visibility tools are helping you take swift action and prevent losses. It’s also great to know our customer support teams in both APAC and NAMER have provided the level of service you deserve. Your satisfaction is our top priority, and we’re proud to be your trusted partner in shipment visibility and security. ### 26. Excellent Support and Usability, but Inventory Management Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Supply Chain Security Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Overhaul?** There are several things I enjoy about Overhaul. Customer support and ease of use reign amongst the top reasons to utilize Overhaul. **What do you dislike about Overhaul?** The trickiest part of the Overhaul experience has to be the inventory management. **What problems is Overhaul solving and how is that benefiting you?** My company lacks dedicated shipment tracking, so this fills a niche that is often overlooked. **Official Response from Georgina Farrelly:** > We appreciate your feedback on our customer support and ease of use. We understand the challenges with inventory management and are committed to making improvements to better meet your needs. Thank you four your partnership! ### 27. Seamless Implementation Thanks to Expert Account Management **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Global supply chain manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Overhaul?** Overhaul’s advanced security features give us peace of mind for high-value cargo. **What do you dislike about Overhaul?** Some advanced features require additional training, but documentation is helpful. **What problems is Overhaul solving and how is that benefiting you?** The solution gives us end-to-end visibility across global shipments, boosting customer confidence. **Official Response from Georgina Farrelly:** > Thanks so much, David. We’re glad to hear our advanced security features give us peace of mind for high-value cargo. Let us know if there's ever more we can do. ### 28. Good service and follow-up **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Overhaul?** The ability to have visibility of our shipments and the attention we receive from our executive **What do you dislike about Overhaul?** The monitoring platform still has areas for improvement, and we believe that the monitoring team could also be more active. **What problems is Overhaul solving and how is that benefiting you?** Shipment tracking **Official Response from Brittany Harmon:** > Appreciate your feedback. We're glad the visibility, monitoring, and support from our team have been helpful. We hear you on improving the application's usability and real-time feel, and we’re always working to evolve the experience. Thanks for sharing your perspective. ### 29. • "Overhaul's platform is a game-changer for logistics management" **Rating:** 5.0/5.0 stars **Reviewed by:** Jacky H. | Supply Chain Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Overhaul?** "I love how easy it is to use Overhaul's platform. It's intuitive and saves me a lot of time." **What do you dislike about Overhaul?** • "I haven't had any negative experiences with Overhaul so far." **What problems is Overhaul solving and how is that benefiting you?** What problems is Overhaul solving and how is that benefiting you?" **Official Response from Georgina Farrelly:** > Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you find our platform intuitive and that it’s helping you save time in your logistics operations. Delivering real-time visibility and efficiency is what we strive for, and it’s great to know it’s making a difference for you. ### 30. Combination with Technology and innovation for shipment monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Overhaul?** Well documented for each of the shipment with tracking technology implemented, all shipments became transparent through transit. 24/7 customer services monitoring if any irregular activities and is able to resolve and keep eye on each of the shipments. Adding new technology to tune and improve security **What do you dislike about Overhaul?** manual setup if required for adjustment from info input **What problems is Overhaul solving and how is that benefiting you?** Monitoring truckload shipments through transit, highly alert if spotting any irregular event. **Official Response from Georgina Farrelly:** > Thank you for the wonderful updated review! We’re glad to hear that our tracking technology, shipment transparency, and 24/7 monitoring are delivering real value. We appreciate your note on manual setup needs - feedback like this helps us continue refining the experience. It’s great to know Overhaul is helping you stay alerted to irregular events and keep your truckload shipments secure throughout transit. Thanks for your trust and partnership! ### 31. "Exceptional Risk Management and Real-Time Tracking with Overhaul" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Overhaul?** "The Overhaul team is always professional, offering expert advice and tailored solutions for our needs." **What do you dislike about Overhaul?** It's difficult to find anything to dislike when the team is so committed to excellence and continuous improvement." **What problems is Overhaul solving and how is that benefiting you?** The Overhaul team's expertise in supply chain risk management has empowered our staff with the knowledge and tools to operate more securely. **Official Response from Brittany Harmon:** > Appreciate the thoughtful feedback. We're so glad our team’s support and expertise in risk management are making a meaningful difference for yours. It’s great to know the tools are helping your staff operate more securely. Thanks again for sharing your experience. ### 32. Expert and Flexible Team, A True Ally **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Overhaul?** 1. The Work Team (people). 2. Experience and Specialization (MSOC). 3. Flexibility. 4. Capabilities. 5. Intelligence Deliverables. **What do you dislike about Overhaul?** I observe opportunity in proactivity from the Intelligence point of view. That is, providing alerts of disruptions with proposed actions, as well as compliance with route updates based on what was agreed. I consider that a strength of Overhaul in the industry is its intelligence capabilities; however, I see a limited contribution compared to what they can contribute to our operations. **What problems is Overhaul solving and how is that benefiting you?** More than solving problems, Overhaul is one of our main Partners within the Security Program that contributes substantially. **Official Response from Georgina Farrelly:** > Thank you for the great feedback. We’re glad our team, capabilities, and flexibility support your operations. We appreciate your note on enhancing proactive intelligence and are working to strengthen this area. Thank you for your continued partnership. ### 33. Reliable Tracking with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Zoran S. **Reviewed Date:** October 17, 2025 **What do you like best about Overhaul?** I appreciate the good support provided by Irina and the team, especially with geofence-related requests. The reporting and exact location tracking capabilities are incredibly useful for our daily operations. I also value the longer battery life of the tracking devices and the comprehensive system overview. **What do you dislike about Overhaul?** I would like more customization of the geofences. **What problems is Overhaul solving and how is that benefiting you?** I use Overhaul for reliable tracking with excellent support, device location accuracy, good reporting, and longer battery life, boosting our daily operations and asset management. **Official Response from Georgina Farrelly:** > Thank you for taking the time to share your experience! We’re thrilled to hear that Irina and the team have provided excellent support and that our tracking accuracy, reporting tools, and device performance are helping enhance your daily operations. We also appreciate your feedback on geofence customization - it’s valuable input that helps us continue improving our platform to better meet your needs. We’re grateful for your partnership and look forward to supporting your success! ### 34. Overhaul: Transforming Supply Chain Operations with Superior Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Qihai H. | Security specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Overhaul?** The platform makes use of machine learning to optimize route planning by leveraging real-time traffic and weather data. This guarantees that the most efficient routes are chosen, thereby reducing delays. The customer team is always prompt in responding and offers helpful assistance, resolving issues rapidly. **What do you dislike about Overhaul?** I am very satisfied with Overhaul; any initial concerns were quickly addressed by their team **What problems is Overhaul solving and how is that benefiting you?** The platform's scalability caters to our growth by adapting to the escalating logistical complexity. Overhaul offers real-time updates and alerts regarding our shipments. This functionality keeps us well-informed at all times, facilitating prompt decision-making and enhancing communication with clients **Official Response from Brittany Harmon:** > Thanks so much, Qihai. It’s great to hear Overhaul is helping you stay ahead of logistics challenges with real-time data and smart routing. We're especially glad the platform's alerts and visibility tools are supporting your ability to act quickly and securely. Really appreciate the trust and thoughtful feedback. ### 35. Very happy with the service Overhaul provides. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Overhaul?** Overhaul support is very responsive and handles requests promptly. They investigate issues rapidly and are on top of our shipments. **What do you dislike about Overhaul?** A better mobile app would be an amazing addition to the service. **What problems is Overhaul solving and how is that benefiting you?** Overhaul makes managing supply chain security much easier. It is reassuring to know they are monitoring for us. **Official Response from Georgina Farrelly:** > Thank you for your review! We’re glad to hear our responsive support and shipment monitoring are making supply chain management easier and more reassuring for you. We also appreciate your suggestion about improving the mobile app and will keep it in mind as we continue enhancing the platform. ### 36. Dedicated Team Committed to Stopping Cargo Theft **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Overhaul?** The team is very dedicated to stopping cargo theft. **What do you dislike about Overhaul?** The one thing I have experienced is the slow distribution of devices at startup. **What problems is Overhaul solving and how is that benefiting you?** We have experienced a large number of hijackings and cargo theft, this is our main focus **Official Response from Georgina Farrelly:** > Thank you for recognizing our team's commitment to stopping cargo theft. We understand the importance of timely device distribution and are actively addressing this issue to better serve our customers. ### 37. Great Integration and Backup Tracking, But Frequent Format Changes Disrupt Workflow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Overhaul?** I like the integration with our systems when it comes to building shipments and adding company owned trailers. If and when devices go inactive we have a backup tracking method. **What do you dislike about Overhaul?** The constant format changes that doesn't improve functionality. These typically cause us to lose access with something. Could be unrelated but we lost the ability to add trailers to shipments shortly after an update. **What problems is Overhaul solving and how is that benefiting you?** Our company does not have it's own covert tracking software. Overhaul is filling this need since this would costs us significantly more to create. **Official Response from Georgina Farrelly:** > Thank you for your honest feedback and for highlighting the value of our system integration and backup tracking options. We understand how format changes can be disruptive and appreciate you bringing this to our attention. Our team is reviewing update processes to ensure future improvements are smoother and more stable. ### 38. timeliness responses, great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Overhaul?** Quick to provide resolutions to any issues and very informative, willing to support quickly and promptly to any issues that come up. **What do you dislike about Overhaul?** nothing really, just typing to complete the field **What problems is Overhaul solving and how is that benefiting you?** Providing real time tracking of our high value loads. **Official Response from Brittany Harmon:** > Appreciate the kind words. It's great to hear our team has been quick and helpful, and that the platform is supporting your tracking needs for high-value loads. Always happy to support your success. ### 39. Real-Time Insights Deliver Tangible Logistics Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Overhaul?** The Overhaul platform is user-friendly and provides actionable insights. **What do you dislike about Overhaul?** Integration with older systems can be challenging, but Overhaul’s team provided excellent support. **What problems is Overhaul solving and how is that benefiting you?** Overhaul’s proactive alerts allow us to intervene before disruptions impact our business. **Official Response from Georgina Farrelly:** > We're glad to hear that you find our platform user-friendly and that it provides actionable insights. Thank you for sharing your positive experience! ### 40. Import, Export and Logistics Manager **Rating:** 4.0/5.0 stars **Reviewed by:** edmond l. | Import, Export and Logistics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Overhaul?** The team demonstrates effective communication and possesses strong knowledge, which greatly supports the business. **What do you dislike about Overhaul?** I have not encountered any major issues while using their service. **What problems is Overhaul solving and how is that benefiting you?** The platform provides clear visibility into the status of shipments and allows for prompt escalation whenever any unusual activity is detected. **Official Response from Georgina Farrelly:** > Thank you for your kind words! We’re happy to hear our team’s communication and expertise are making a positive impact. It’s great to know the platform’s visibility and escalation features are helping you stay ahead of potential issues. We appreciate your trust in Overhaul! ### 41. Great Hardware Integration, Needs Better Metrics Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Overhaul?** Ability to layer hardware security tools into a software space. **What do you dislike about Overhaul?** Would like more control of metrics/reporting. **What problems is Overhaul solving and how is that benefiting you?** Overhaul makes it possible to support our customers with the security needs they expect. This benefits our ability provided exceeding customer value. **Official Response from Georgina Farrelly:** > Thank you for the 5-star review! We’re glad to hear our platform’s hardware integration is helping you deliver the security and value your customers expect. We appreciate your feedback on metrics and reporting - our team is exploring ways to give users more flexibility and control in this area. ### 42. Tremendous Support through uncertainty **Rating:** 5.0/5.0 stars **Reviewed by:** Pulkit A. | Global Logistics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Overhaul?** Apart from the great set of products, many of them industry first, Overhaul has a great support team which enable easy implementation and insights **What do you dislike about Overhaul?** An opportunity of improvement is in the fulfilment lead times of the GPS devices **What problems is Overhaul solving and how is that benefiting you?** Overhaul is providing us visibility of our shipments across the country and ensuring compliance to all agreed upon security measures **Official Response from Olivia Perry:** > We're glad to hear that you've had a great user experience with Overhaul and that our support has been prompt and personalized to your business needs. We appreciate your feedback on the fulfillment lead times for GPS devices and will work to improve in this area.Thank you for sharing your experience! ### 43. Quick help with all concerns **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel A. | Security manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Overhaul?** Ash Budd and Lisa Goff are always quick to respond to all of my questions, they are thorough and make you comfortable with all of the training **What do you dislike about Overhaul?** Overhaul email alerts being sent when the Overhaul ID is not associated with my customers **What problems is Overhaul solving and how is that benefiting you?** Tracking high value loads for tech cusotmer **Official Response from Brittany Harmon:** > Thanks, Manuel. Great to hear that Ash and Lisa have been responsive and made the training process more comfortable. We appreciate your note about the email alerts and will be sure to review that. Thanks again for sharing your experience. ### 44. Outstanding Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Overhaul?** There team is extremely helpful and go above and beyond. **What do you dislike about Overhaul?** the tablets have a hard time inputting data especially if Wifi is not very strong. It has gotten better. **What problems is Overhaul solving and how is that benefiting you?** Before Overhaul, it was hard to know where shipments were, whether they were safe, and what issues were forming until it was too late **Official Response from Georgina Farrelly:** > Thanks for taking the time to share your feedback. We’re glad our team’s support has been helpful, and we appreciate you pointing out the tablet issues in low-WiFi areas - we’re continuing to improve that experience. Your input helps us get better, and we’re grateful you’re seeing clearer visibility and safety in your shipments with Overhaul. ### 45. Outstanding Support and Communication, No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** 溢鸣 . | Asst. Logistics Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Overhaul?** Effective communication and very supportive. **What do you dislike about Overhaul?** There is nothing that I dislike at the moment. **What problems is Overhaul solving and how is that benefiting you?** Ensuring product security throughout the entire chain from the departure to the final destination. **Official Response from Georgina Farrelly:** > Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’ve had a great experience with our team’s communication and support. Ensuring product security and visibility across your entire supply chain is at the heart of what we do, and it’s wonderful to know that our efforts are making an impact for you. We appreciate your trust in Overhaul and look forward to continuing to support your success! ### 46. Arvato EMG /Microsoft **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Overhaul?** the ability to stay organized and deliver high quality results on time . **What do you dislike about Overhaul?** Honestly, there isn't much to dislike, but if I had to choose something, I'd say that sometimes communication between departments can be a bit slow. **What problems is Overhaul solving and how is that benefiting you?** providing Escor for our loads and monitoring our high value loads **Official Response from Georgina Farrelly:** > Thank you for sharing your feedback! We're glad Overhaul helps you stay organized and deliver high-quality results, and we appreciate your note about occasional communication slowdowns - we’re always working to improve. It’s great to hear that our Escort services and high-value load monitoring are supporting your operations, and we’re grateful to have you as a partner. ### 47. Overhaul Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn A. | Sr. Manager QSHE, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Overhaul?** User friendly, quick responsivness. Able to adapt to our everychanging requests and needs **What do you dislike about Overhaul?** GPS accuracy at times in low cell coverage. **What problems is Overhaul solving and how is that benefiting you?** always working with us to cater our needs such as notification escalation. **Official Response from Brittany Harmon:** > Thanks for the thoughtful feedback, Shawn. We're glad the platform's flexibility and responsiveness have been helpful in meeting your evolving needs. We appreciate the note on GPS accuracy in low-coverage areas and are always looking at ways to improve. Great to hear notification escalation has been valuable to your team. ### 48. Our experience with Overhaul has been excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Overhaul?** We've been provided with just the right customized solution, insights and level of support throughout the relationship and couldn't be more pleased. It feels like we have a dedicated support team anticipating and overseeing our needs, responsive to our requests and providing a high level of service and training at all times. **What do you dislike about Overhaul?** We would like to see more emphasis on tweaking our program to get the most useful responses and trend reporting possible. **What problems is Overhaul solving and how is that benefiting you?** Providing real-time monitoring of our load positions to ensure they are where we expect them to be at all times and alerting us to deviations or concerns immediately when they occur. **Official Response from Brittany Harmon:** > Thank you for the kind feedback. We’re so glad the team’s support, training, and customized approach have made a positive impact. Your note about improving program flexibility and trend reporting is appreciated. We’ll absolutely take that into consideration as we continue to evolve the experience. ### 49. Proactive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Overhaul?** The tracking system that provides alerts for us in the event any alarms are raised. **What do you dislike about Overhaul?** Having to turn the devices ON an hour before. **What problems is Overhaul solving and how is that benefiting you?** The problem of having to deal with having no visibility of our loads as they travel. Having Overhaul prepares us for the What ifs and puts us in the best position to be in if a theft occurs. **Official Response from Olivia Perry:** > Thank you for your feedback. We're pleased to hear that our tracking system is valuable to you. We understand the inconvenience of having to turn the devices on an hour before, and we are actively exploring ways to streamline this process for our customers. ### 50. Overhaul: A Game Changer in Supply Chain Security **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Overhaul?** Overhaul's user-friendly interface enables our team to effortlessly monitor all aspects of logistics. Moreover, the team is always prompt in responding and offers great assistance. They resolve issues rapidly and consistently go the extra mile. **What do you dislike about Overhaul?** As of now, everything has met or exceeded our expectations; there's nothing to dislike **What problems is Overhaul solving and how is that benefiting you?** By providing real-time data, Overhaul helps us optimize our operational decisions and reduce delays **Official Response from Brittany Harmon:** > Love hearing this! Thanks for the thoughtful review. It's great to know the interface is making things easier and that our team's quick responses are making a difference. Let us know if there's ever more we can do. ## Overhaul Discussions - [What is the best platform for monitoring high-value and high-risk freight?](https://www.g2.com/discussions/what-is-the-best-platform-for-monitoring-high-value-and-high-risk-freight) - 1 upvote - [Which provider has the strongest shipment recovery and incident response capabilities?](https://www.g2.com/discussions/which-provider-has-the-strongest-shipment-recovery-and-incident-response-capabilities) - 1 upvote - [What technology is most effective at preventing cargo theft?](https://www.g2.com/discussions/what-technology-is-most-effective-at-preventing-cargo-theft) - 1 upvote - [Which platform provides the most comprehensive logistics tracking capabilities?](https://www.g2.com/discussions/which-platform-provides-the-most-comprehensive-logistics-tracking-capabilities) - 1 upvote - [What is the top-rated supply chain visibility solution for enterprise shippers?](https://www.g2.com/discussions/what-is-the-top-rated-supply-chain-visibility-solution-for-enterprise-shippers) - 1 upvote - [View Overhaul pricing details and edition comparison](https://www.g2.com/products/overhaul-overhaul/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-13+12%3A30%3A53+-0500&secure%5Bsession_id%5D=c5213ab6-94b1-4c17-b91f-e876166dea95&secure%5Btoken%5D=cfcbc172daeb61effd5c1815fc5dd6ab0fb79c667604cf943ae549fb1538d75a&format=llm_user) ## Overhaul Features **Visibility** - Compliance - Search - Temperature Alerts - Shipment Tracking - Order-Level Visibility - ETA - Geofencing **Delivery** - Flows - Alerts - Inventory - Modes **Workflow Automation** - Digital Document Reconciliation **Network Management** - Geographic Optionality - Automated Onboarding **Performance** - Financial Analytics - KPIs - Benchmarking **Platform** - Data quality - Languages - Configurable Notifications ## Top Overhaul Alternatives - [project44](https://www.g2.com/products/project44/reviews) - 4.7/5.0 (682 reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - 4.7/5.0 (850 reviews) - [FourKites](https://www.g2.com/products/fourkites/reviews) - 4.5/5.0 (264 reviews)