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Ovation

](/products/ovation-up-ovation/reviews)

(1)4.0/5

Ovation is the AI-first guest experience platform built for restaurants — helping brands serve exceptional experiences that fuel real restaurant growth. Restaurants use Ovation to run their entire guest experience in one place, across four connected stages: Hear, Fix, Learn, and Win. Hear — Listen to every guest with frictionless, SMS-first surveys that drive significantly higher response rates than traditional methods, capturing valuable context about each guest's unique experience. The result is broader, more relevant voice-of-the-customer data to power accurate, actionable insights. Fix — Win back unhappy guests in real time. Real-time alerts and AI-powered recovery tools let teams resolve issues immediately and protect revenue before a bad experience turns into a lost customer or a negative public review. Learn — Turn guest signals into clear, AI-driven recommendations your team can act on. Built specifically for restaurants, Ovation's intuitive dashboard surfaces recommendations that make it simple for operators to identify trends, prioritize improvements, and drive better performance across every location. Win — Improve team performance and grow retention, ratings, and revenue with better guest experiences. Why restaurants choose Ovation: - Engage more guests to power better insights. SMS-first surveys capture far more feedback, enriched with the context behind every visit. - Protect more revenue with best-in-class guest recovery. Resolve issues in the moment and recover at-risk guests before they churn. - Turn guest insights into action with AI-powered recommendations purpose-built for restaurant operators. - Run your entire guest experience in one place — feedback, real-time recovery, AI recommendations, and online reputation management in one connected platform, eliminating disconnected tools and workflows. Trusted by thousands of restaurants, including Dave's Hot Chicken, Taziki's Mediterranean Cafe, Newk's Eatery, Swig, and Blaze Pizza, Ovation helps brands: - Capture up to 14x more feedback compared to traditional surveys - Recover up to 47% of at-risk guests in real time - Generate up to 3x more online reviews - Protect millions in revenue across every location The result: better guest experiences that fuel better restaurant performance. Learn more at ovationup.com.

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