--- title: OutreachCRM Reviews meta_title: 'OutreachCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 43 reviews by the users' company size, role or industry to find out how OutreachCRM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 43 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # OutreachCRM Reviews **Vendor:** Outreach Software Limited **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 43 ## About OutreachCRM Modular solution with billing & ledger, referrals tracking, project management, support ticketing, communication tools. ## OutreachCRM Reviews ### 1. Effective way to communicate with clients and prospects. **Rating:** 3.5/5.0 stars **Reviewed by:** Megan F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about OutreachCRM?** It makes it easy to keep track of your contacts and outreach with customers. It also makes it easy to log communication information such as phone, emails, company history etc. **What do you dislike about OutreachCRM?** The interface is not always user friendly. There seems to me there are a few elements that could be combined. For example, reviewing data and effectiveness of communication requires too many steps to view. **What problems is OutreachCRM solving and how is that benefiting you?** I used this as a sales development representative. It makes contacting prospects easy to log and share across the company. It also makes it easy to look back at previous outreach to ensure no doubling up on content. ### 2. Pricey but worth the email scheduling task! **Rating:** 4.0/5.0 stars **Reviewed by:** Sierra M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about OutreachCRM?** Professionalism and detailed tool insight **What do you dislike about OutreachCRM?** Probably the price; which of course you save more if yearly **What problems is OutreachCRM solving and how is that benefiting you?** Reaching out to mostly construction, builders and real estate personnel ### 3. Very Useful for SDRs **Rating:** 3.5/5.0 stars **Reviewed by:** Rohith K. | Inside Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about OutreachCRM?** The LinkedIn & Gmail Integration is the best and is very helpful to mange leads. **What do you dislike about OutreachCRM?** The filters could have been better - other than that everything looks good. **What problems is OutreachCRM solving and how is that benefiting you?** Managing Leads and building pipeline, tracking leads and stages. ### 4. Satisfactory but needs improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about OutreachCRM?** It works most of the time, and isn't too hard to use. **What do you dislike about OutreachCRM?** It often has technical difficulties and some features are disabled during these times. **What problems is OutreachCRM solving and how is that benefiting you?** Outreach to prospects ### 5. I used Outreach through the pandemic as a outbounding/prospecting tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about OutreachCRM?** Easy to keep things organized, can help speed up prospecting **What do you dislike about OutreachCRM?** It could sometimes slow things down when things became out of sync **What problems is OutreachCRM solving and how is that benefiting you?** Prospecting, organization ### 6. Efficient and effective method of tracking sales and managing pipeline **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about OutreachCRM?** I really enjoy the ability to import thousands of prospects into the system and then place those prospects into different "sequences" or sales pipelines and go from there. It is efficient and effective in the sense that it holds you to a standard of accountability making sure you are reaching out to your prospects in a timely manner. The automatic email function is very helpful when sending out mass emails to prospects. I really appreciate the aspect of using your work phone to call prospects but calling the prospects using your personal phone as a link. This has been extremely helpful to our company during this time of quarantine. **What do you dislike about OutreachCRM?** I don't like how you can't simply add a new prospect into a sequence when you are already into the sequence. You must go back out to the main page and create a new prospect before you can add them to the sequence. It takes more time than necessary. Outreach also limits the number of emails that can be sent out per week. It would be helpful to have an unrestricted amount of emails that can be sent, especially when targeting thousands of prospects. **Recommendations to others considering OutreachCRM:** I would definitely try out OutreachCRM. It has been very beneficial to our company. **What problems is OutreachCRM solving and how is that benefiting you?** I am solving the problem of accountability when it comes to contacting our prospects. With our system before, it did not have a specific timeline of when and how to contact our prospects but now we are able to reach out to everyone in a timely manner and not let any prospect slip through the cracks. Outreach also provides the benefits of creating templates for emails that your whole team can use and share with other coworkers to also implement in their accounts. ### 7. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Margherita S. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2020 **What do you like best about OutreachCRM?** The ease of use and how quick it is. It simplifies complicated tasks and keep track of everything. **What do you dislike about OutreachCRM?** Sometimes I struggle to understand some functions and I got sometimes confused,but I am sure it can be solved by using it a bit more. **Recommendations to others considering OutreachCRM:** It would be great to just simplify the use a bit more, for people who are not trained that can start work with it immediately, even not knowing the system. **What problems is OutreachCRM solving and how is that benefiting you?** As mentioned above, I solved the speed of some normally time-consuming tasks. I am not using it at the moment, but I used it for a while and I would do everything much quicker and efficiently. ### 8. Great software to manage your information effectively **Rating:** 3.5/5.0 stars **Reviewed by:** Eduardo L. | Cs agent, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2019 **What do you like best about OutreachCRM?** It makes really easy to customize a CRM with just the pieces you need. Excellent interface. **What do you dislike about OutreachCRM?** Not so user friendly, it can take a while to get familiar with all the features. **Recommendations to others considering OutreachCRM:** Take your time learning how to use it. **What problems is OutreachCRM solving and how is that benefiting you?** Implementation of an event feature with calendar displays, event categories, repeating events, and some iCal integration. ### 9. Used for prospecting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about OutreachCRM?** Keeps cadences organized and structured. **What do you dislike about OutreachCRM?** I used it mainly for prospecting transactional sales as this was the expectation. Would of been nice to explore deeper. **What problems is OutreachCRM solving and how is that benefiting you?** Having a sense of serious buyers. They are engaged such as email opened, viewed, view quantity were all helpful metrics. ### 10. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about OutreachCRM?** I like how it allows me to keep track of all of my current and net new clients. Has reminders for me to follow up. **What do you dislike about OutreachCRM?** I feel like sometimes the system can be cumbersome and not intuitive **What problems is OutreachCRM solving and how is that benefiting you?** I think the main problem that this product solves is helping me be more organzied. ## OutreachCRM Discussions - [How much does outreach cost?](https://www.g2.com/discussions/how-much-does-outreach-cost) - [What is outreach technology?](https://www.g2.com/discussions/outreachcrm-what-is-outreach-technology) - [What does outreach software do?](https://www.g2.com/discussions/outreachcrm-what-does-outreach-software-do) - [Can you make it more user friendly and less technical?](https://www.g2.com/discussions/can-you-make-it-more-user-friendly-and-less-technical) - 1 upvote - [View OutreachCRM pricing details and edition comparison](https://www.g2.com/products/outreachcrm/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A34%3A47+-0500&secure%5Bsession_id%5D=d819ac5a-014b-4ca5-a0f0-ae35c034f8ae&secure%5Btoken%5D=69b3f121f9c856e4b7171c31a86297160dac753a01fa343470ac4a3910cbf1a0&format=llm_user) ## OutreachCRM Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top OutreachCRM Alternatives - [Attio](https://www.g2.com/products/attio/reviews) - 4.3/5.0 (582 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,304 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,126 reviews)