# Best Enterprise Conversation Intelligence Software - Page 2 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* The best conversation intelligence software in 2026 is Gong, rated 4.7 out of 5 on G2 based on 6,600+ verified reviews. For teams prioritizing frictionless meeting capture, Fathom delivers a 5.0 rating with AI-powered summaries that require minimal setup overhead. 1. Gong — 4.7/5 (6,600+ reviews): Revenue intelligence with deal-pattern coaching 2. Fathom — 5/5 (6,800+ reviews): AI meeting summaries with frictionless capture 3. Agentforce Sales (formerly Salesforce Sales Cloud) — 4.4/5 (25,800+ reviews): Conversation intelligence inside CRM workflows 4. HubSpot Sales Hub — 4.4/5 (13,800+ reviews): Conversation logging tied to native CRM 5. Substrata — 4.9/5 (1,000+ reviews): Behavioral signal analysis for deal dynamics *Updated June 2026. Based on 2026 G2 verified review data across 47 products.* Products classified in the overall Conversation Intelligence category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Conversation Intelligence to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Conversation Intelligence category. In addition to qualifying for inclusion in the Conversation Intelligence Software category, to qualify for inclusion in the Enterprise Business Conversation Intelligence Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top Conversation Intelligence Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5.0 (6,504 reviews) | Revenue intelligence with deal-pattern coaching | "[Actionable Conversation Insights That Keep Teams Aligned.](https://www.g2.com/survey_responses/gong-review-12837945)" | | 2 | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5.0 (6,942 reviews) | AI meeting summaries with frictionless capture | "[Precise Transcripts, Clickable Summaries, and Powerful Call Insights](https://www.g2.com/survey_responses/fathom-review-13144954)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,675 reviews) | Conversation intelligence inside CRM workflows | "[Agentforce Sales Streamlines Lead Management with Clear Visibility and Automation](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13129716)" | | 4 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,277 reviews) | Conversation logging tied to native CRM | "[Excellent CRM for sales teams](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13120963)" | | 5 | [Substrata](https://www.g2.com/products/substrata-substrata/reviews) | 4.9/5.0 (1,096 reviews) | Behavioral signal analysis for deal dynamics | "[Caught a silent deal-breaker using Q for Email and SoundWave](https://www.g2.com/survey_responses/substrata-review-13135490)" | | 6 | [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) | 4.5/5.0 (3,395 reviews) | — | "[Amazing Platform That Helps Marketers Bridge the Gap with your Audience](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,453 reviews) | Contact-center CXA with conversation intelligence | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,638 reviews) | Agent workspace for intelligent outbound | "[Nooks Delivers Huge ROI with Seamless CRM Integrations and Rockstar Onboarding](https://www.g2.com/survey_responses/nooks-review-13144456)" | | 9 | [CallRail](https://www.g2.com/products/callrail/reviews) | 4.5/5.0 (1,735 reviews) | — | "[Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance](https://www.g2.com/survey_responses/callrail-review-12646622)" | | 10 | [Mindtickle](https://www.g2.com/products/mindtickle/reviews) | 4.7/5.0 (2,238 reviews) | — | "[Smooth, Easy-to-Manage Sales Training with Mindtickle](https://www.g2.com/survey_responses/mindtickle-review-12908229)" | --- ## What Are the Most Common Questions About Conversation Intelligence Software? *AI-generated · Last updated: May 26, 2026* ### What what's the top-rated conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) stands out as the most frequently reviewed option in this dataset, and reviewers consistently mention call recording, AI-generated summaries, searchable transcripts, coaching support, and deal visibility. According to verified users, it helps teams stay present during calls, review customer conversations quickly, and improve follow-up consistency. G2 reviewers mention that Gong is especially useful for sales coaching, onboarding, and understanding customer needs across a large volume of conversations. At the same time, some users note a learning curve, occasional transcript inaccuracies, and sluggish search or loading at times, so buyers should weigh usability needs alongside depth of insight. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – used for call recording, AI summaries, coaching, forecasting, and searchable customer conversation review - [Fathom](https://www.g2.com/products/fathom-video) – favored for accurate meeting notes, action items, easy setup, and helping teams stay focused during calls - [Substrata](https://www.g2.com/products/substrata-substrata) – used to uncover buyer intent, sentiment, and hidden signals in sales conversations ### What is the best conversation monitoring software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the single strongest fit in this review set for conversation monitoring because reviewers repeatedly highlight visibility into calls, searchable transcripts, AI summaries, team coaching, and account-level insights. According to verified users, it helps teams monitor customer interactions without relying on memory, and it gives managers a way to review trends, compare rep performance, and identify important moments in conversations. G2 reviewers mention that it is especially valuable when teams need one place to revisit calls, understand deal progress, and improve messaging. Some users also mention that the amount of data can feel overwhelming at first and that some summaries still need review. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – widely used for monitoring sales calls, reviewing transcripts, and coaching teams with AI-generated insights - [Fathom](https://www.g2.com/products/fathom-video) – strong for meeting monitoring through accurate notes, transcripts, and follow-up task capture - [Substrata](https://www.g2.com/products/substrata-substrata) – suited to teams that want to monitor engagement shifts, sentiment, and buyer signals over time ### What leading conversation analysis software for small business? Based on G2 reviews, buyers looking for conversation analysis software for small business should focus on tools that balance ease of use, setup speed, and useful summaries. According to verified users, Fathom is often praised for simple setup, accurate notes, clear action items, and affordable positioning in reviews, while Gong is described as more feature rich for sales insight, coaching, and pipeline visibility. G2 reviewers mention that both products reduce manual note-taking and help teams review key moments after meetings. For smaller teams, ease of adoption and low admin overhead appear especially important in the feedback. Some reviewers also note that more advanced platforms can feel overwhelming or expensive, so fit depends on complexity and team maturity. ### What is the best conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the strongest overall pick in this dataset because it appears most often in recent reviews and is repeatedly described as useful for summaries, searchable transcripts, deal tracking, coaching, and cross-team visibility. According to verified users, it helps teams avoid manual notes, prep faster for follow-ups, and coach reps using real call data. G2 reviewers mention benefits across onboarding, forecasting, account review, and understanding customer pain points. They also mention some tradeoffs, including occasional transcript errors, slower loading in some cases, and a steeper learning curve due to the amount of data available. For buyers prioritizing depth and broad sales workflow support, it leads this review set. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – supports sales teams with conversation analysis, follow-up prep, coaching, and pipeline visibility - [Fathom](https://www.g2.com/products/fathom-video) – ideal for fast setup, clear meeting summaries, action items, and everyday note-taking efficiency - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading buyer intent, emotional cues, and hidden signals from conversations ### Which conversation intelligence app is the best? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the best-supported answer in this dataset for buyers asking for the best conversation intelligence app. According to verified users, it combines call recording, transcripts, AI summaries, coaching, account search, and deal insight in one place, which makes it practical for daily sales execution. G2 reviewers mention that it helps them stay present in meetings, revisit critical moments later, and improve follow-up quality without depending on handwritten notes. They also highlight its value for managers who need to coach teams or review deal health. A few users mention search lag, summary accuracy issues in some calls, and a heavier learning curve, but overall the feedback is strongest here. ### What is the best tool for analyzing customer conversations? Based on G2 reviews, the best tool for analyzing customer conversations depends on whether a buyer wants broad sales visibility or deeper behavioral signal detection. According to verified users, Gong is often used to analyze customer calls for pain points, follow-up actions, coaching opportunities, and deal movement, while Substrata is praised for uncovering intent, sentiment, and subtle changes in engagement. G2 reviewers mention that these tools help teams move beyond memory-based follow-up and instead work from searchable conversation data. They also point to practical benefits like better preparation, clearer handoffs, and stronger internal alignment. Some users note that highly detailed analytics can feel overwhelming at first, especially when teams are managing a large volume of conversations. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – helps teams analyze calls for customer needs, objections, next steps, and coaching moments - [Fathom](https://www.g2.com/products/fathom-video) – useful for extracting summaries, action items, and detailed transcripts from meetings - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading intent, emotional shifts, and relationship momentum from conversations ### What most effective conversation intelligence software to buy? Based on G2 reviews, the most effective conversation intelligence software to buy is the one that fits the buyer’s workflow and coaching needs. According to verified users, Gong is repeatedly associated with strong visibility into calls, account history, summaries, and coaching, while Fathom is frequently praised for easy setup, accurate notes, and immediate action items. G2 reviewers mention that both tools reduce manual note-taking and help teams move faster after meetings. Effectiveness in the reviews usually comes down to how well the product helps users find information quickly, stay present in conversations, and support better follow-up or training. Some users also mention the importance of balancing AI speed and insight quality with usability and rollout simplicity. ### What highly rated conversation intelligence solutions? Based on G2 reviews, highly rated conversation intelligence solutions in this dataset are commonly described as tools that automate note-taking, surface next steps, and help teams learn from customer calls at scale. According to verified users, Gong is often highlighted for sales visibility and coaching, Fathom for reliable summaries and action tracking, and Substrata for interpreting buyer sentiment and hidden signals. G2 reviewers mention that these solutions help reduce administrative work, improve internal collaboration, and make it easier to revisit conversations later. They also point out that accuracy and usability matter just as much as feature depth. In general, the most positively reviewed solutions are the ones that save time while making conversations easier to search, share, and act on. ### What conversation intelligence systems best recommended? Based on G2 reviews, the best recommended conversation intelligence systems are the ones buyers repeatedly mention for recording, summarizing, coaching, and surfacing insights from customer interactions. According to verified users, Gong is the most established recommendation in this dataset for sales-led use cases, while Fathom is often recommended for teams that need a lighter-weight experience with strong note accuracy and quick setup. G2 reviewers mention that recommended systems usually help them stay focused during calls, maintain a searchable conversation history, and improve consistency across follow-ups and team coaching. They also note that recommendation strength often depends on rollout fit, especially around learning curve, integration setup, and whether the team values straightforward summaries or more advanced insight layers. ### What top conversation intelligence platforms for business? Based on G2 reviews, top conversation intelligence platforms for business are those that support both individual productivity and team-level visibility. According to verified users, Gong is widely used for business conversations tied to pipeline, forecasting, training, and customer understanding, while Fathom is valued for meeting recaps, sharing notes, and helping teams stay organized without adding much setup burden. G2 reviewers mention that business users benefit most when platforms can capture conversations automatically, organize transcripts clearly, and help different teams act on the same information. Across the data, the top platforms are not just recording tools. They are used to improve coaching, strengthen handoffs, and make customer context easier to access across the organization. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – chosen by business teams for coaching, forecasting visibility, searchable call history, and follow-up support - [Fathom](https://www.g2.com/products/fathom-video) – helpful for business meetings that need fast summaries, action items, and easy sharing across teams - [Substrata](https://www.g2.com/products/substrata-substrata) – useful for businesses that want conversation intelligence focused on sentiment, intent, and stakeholder dynamics ## G2 Grid® for Conversation Intelligence Software ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=506&focus%5B%5D=156120&focus%5B%5D=3004&focus%5B%5D=5280&focus%5B%5D=1333617&focus%5B%5D=135441&focus%5B%5D=3063) Highlighted products: Gong, Agentforce Sales (formerly Salesforce Sales Cloud), Fathom, Salesloft, Mindtickle, Substrata, GTM Studio - Powered by ZoomInfo, and Invoca. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=fathom-video&focus%5B%5D=salesloft&focus%5B%5D=mindtickle&focus%5B%5D=substrata-substrata&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=invoca&segment=enterprise) ## How Many Conversation Intelligence Software Products Does G2 Track? **Total Products under this Category:** 205 ### Category Stats (Jul 2026) - **Average Rating**: 4.63/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month *Last updated: July 25, 2026* ## How Does G2 Rank Conversation Intelligence Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,300+ Authentic Reviews - 205+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Fathom Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-07-26T05%3A43%3A11Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%2Fenterprise%3Fopen_modal_url%3D%252Fproducts%252Foutreach%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fconversation-intelligence%25252Fenterprise%2526source%253Dcategory&secure%5Btoken%5D=6b0a6d3cadd52ebab150fadc8033d1b61362ebe92009fb67226cf0b1100731df&secure%5Burl%5D=https%3A%2F%2Ffathom.video%2Fpricing&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Conversation Intelligence Software Products in 2026? ### 1. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 679 **How Do G2 Users Rate Sprinklr Service?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 6.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 6.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 6.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Sprinklr Service?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Enterprise, 30% Mid-Market #### What Are Sprinklr Service's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Features (64 reviews) - Helpful (52 reviews) - Efficiency (47 reviews) - Customer Support (37 reviews) **Cons:** - Complexity (29 reviews) - Learning Curve (27 reviews) - Missing Features (26 reviews) - Slow Loading (23 reviews) - Steep Learning Curve (21 reviews) ### What Do G2 Reviewers Say About Sprinklr Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. **Cons:** - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. #### What Are Recent G2 Reviews of Sprinklr Service? **"[Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13143964) --- **"[Customizable Rules Engine and Regex Detection for Proactive Outage Alerts](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)"** **Rating:** 5.0/5.0 stars *— Asrul R.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) --- ### 2. [Jiminny](https://www.g2.com/products/jiminny/reviews) Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates the integration of these insights into your CRM, enabling teams to make informed decisions and drive revenue growth effectively. Jiminny benefits the entire Revenue Team. For Sales Reps, it automates routine admin tasks, allowing them to focus more on selling and enhancing their performance. This not only streamlines their workflow but also increases their productivity, enabling them to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that help them develop their teams, fostering an environment of continuous improvement and confidence-building. Executives can rely on Jiminny to provide a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can track progress and identify areas for improvement with ease. This comprehensive approach to GTM conversation intelligence empowers all levels of the organization to work collaboratively towards revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. The platform's fast onboarding process and user-friendly interface ensure that teams can quickly adapt and start reaping the benefits without significant downtime. Sell smarter, grow faster, and ultimately win more deals with Jiminny. The platform not only enhances individual performance but also cultivates a data-driven culture that supports sustained growth and success across the entire organization. **Average Rating:** 4.6/5.0 **Total Reviews:** 928 **How Do G2 Users Rate Jiminny?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Jiminny?** - **Seller:** [Jiminny](https://www.g2.com/sellers/jiminny) - **Company Website:** https://www.jiminny.com - **Year Founded:** 2016 - **HQ Location:** London, England - **Twitter:** @JiminnyInc (384 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10815921/ (60 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Mid-Market, 31% Small-Business #### What Are Jiminny's Pros and Cons? **Pros:** - Helpful (77 reviews) - Ease of Use (67 reviews) - AI Summary (62 reviews) - Time-saving (60 reviews) - Call Recording (59 reviews) **Cons:** - Call Issues (40 reviews) - AI Inaccuracy (29 reviews) - Accuracy Issues (25 reviews) - AI Limitations (15 reviews) - Recording Issues (11 reviews) ### What Do G2 Reviewers Say About Jiminny? *AI-generated summary from verified user reviews* **Pros:** - Users love Jiminny for its **ease of use** and valuable insights, enhancing their sales processes effectively. - Users praise Jiminny for its **ease of use** , enhancing daily meetings with effortless navigation and automatic features. - Users value the **automated call summaries** from Jiminny, aiding in quick and effective conversation reviews. - Users find Jiminny to be a **time-saving tool** , streamlining call reviews and enhancing communication efficiency. - Users value the **effective call recording** features of Jiminny, enhancing review processes and providing actionable insights. **Cons:** - Users report **call issues** such as problems with recordings and challenging settings, impacting their overall experience. - Users report **AI inaccuracy** , with issues like incorrect word transcription and misinterpretation of conversation context. - Users experience **accuracy issues** with call transcriptions, often encountering incorrect words and misunderstandings in conversations. - Users find **inaccuracies with accents and languages** in Jiminny's AI, limiting its effectiveness for diverse users. - Users face **recording issues** with unpredictable processing times and limitations on adding recordings to internal calls. #### What Are Recent G2 Reviews of Jiminny? **"[Jiminny’s Excellent Recording and AI Chat Make Coaching a Breeze](https://www.g2.com/survey_responses/jiminny-review-12694816)"** **Rating:** 4.5/5.0 stars *— Mathilde L.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12694816) --- **"[AI-Powered Call Insights with Accurate Highlights, Summaries, and CRM Integration](https://www.g2.com/survey_responses/jiminny-review-12917847)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12917847) --- #### What Are G2 Users Discussing About Jiminny? - [What is Jiminny used for?](https://www.g2.com/discussions/what-is-jiminny-used-for) - 1 comment ### 3. [Observe.AI](https://www.g2.com/products/observe-ai/reviews) Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. **Average Rating:** 4.6/5.0 **Total Reviews:** 230 **How Do G2 Users Rate Observe.AI?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Observe.AI?** - **Seller:** [Observe.AI](https://www.g2.com/sellers/observe-ai) - **Company Website:** https://observe.ai - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @observeAI (1,521 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18090845/ (342 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Assistant Quality Assurance, Quality Analyst - **Top Industries:** Outsourcing/Offshoring, Consumer Services - **Company Size:** 65% Mid-Market, 23% Small-Business #### What Are Observe.AI's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Efficiency (20 reviews) - Helpful (19 reviews) - Artificial Intelligence (16 reviews) - Coaching (16 reviews) **Cons:** - Accuracy Issues (16 reviews) - Inaccuracy (15 reviews) - Inaccurate Data Analysis (12 reviews) - Call Issues (7 reviews) - Missing Features (7 reviews) ### What Do G2 Reviewers Say About Observe.AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Observe.AI, streamlining tasks and enhancing overall efficiency. - Users value the **efficiency** of Observe.AI, which streamlines agent evaluation and enhances customer interactions effortlessly. - Users find Observe.AI's **helpful features** enhance call analysis, streamline coaching, and improve collaboration significantly. - Users appreciate the **advanced AI capabilities** of Observe.AI, enhancing coaching efficiency and improving agent performance. - Users appreciate the **advanced coaching features** of Observe.AI, enhancing agent performance through intelligent insights and suggestions. **Cons:** - Users report **accuracy issues** with Observe.AI, noting incomplete transcripts and inconsistencies in detected keywords. - Users experience **inaccuracy in transcriptions** with Observe.AI, leading to confusion and incomplete information from calls. - Users face **inaccurate data analysis** with Observe.AI, leading to ineffective customer interactions and lost trust in the service. - Users report encountering **call issues** with Observe.AI, including missed captures and poor audio clarity affecting performance. - Users find the **missing features** of Observe.AI frustrating, limiting their ability to effectively manage and analyze data. #### What Are Recent G2 Reviews of Observe.AI? **"[Observe Boosts Call Quality with Reliable Auto Summaries and Insights](https://www.g2.com/survey_responses/observe-ai-review-13090614)"** **Rating:** 4.5/5.0 stars *— King J.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13090614) --- **"[Observe.AI Turns Customer Calls into Actionable Coaching Insights](https://www.g2.com/survey_responses/observe-ai-review-13153558)"** **Rating:** 5.0/5.0 stars *— Mitali V.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13153558) --- #### What Are G2 Users Discussing About Observe.AI? - [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) ### 4. [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Seismic's Content solutions help revenue teams find, personalize, and deliver high-impact, compliant assets that accelerate buyer engagement and drive outcomes at scale. Trusted by approximately 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. To learn more, visit Seismic.com and follow us on LinkedIn, Twitter and Instagram. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,754 **How Do G2 Users Rate Seismic Enablement Cloud?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Seismic Enablement Cloud?** - **Seller:** [Seismic](https://www.g2.com/sellers/seismic) - **Year Founded:** 2010 - **HQ Location:** San Diego, CA - **Twitter:** @SeismicSoftware (3,806 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2746866/ (1,329 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Enterprise, 30% Mid-Market #### What Are Seismic Enablement Cloud's Pros and Cons? **Pros:** - Ease of Use (65 reviews) - Document Management (25 reviews) - Helpful (24 reviews) - Content Management (22 reviews) - Easy Sharing (21 reviews) **Cons:** - Poor Search Functionality (17 reviews) - Learning Curve (16 reviews) - Filtering Issues (12 reviews) - Navigation Difficulty (12 reviews) - Steep Learning Curve (12 reviews) ### What Do G2 Reviewers Say About Seismic Enablement Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Seismic, ensuring quick access to essential content and effective organization. - Users value the **easy document filtering** in Seismic, simplifying access to essential marketing content and insights. - Users find Seismic Enablement Cloud's **centralized access to sales materials** enhances collaboration and efficiency significantly. - Users value the **centralization of up-to-date sales materials** in Seismic, streamlining content access and sharing. - Users value the **easy sharing** capabilities of Seismic, allowing quick access to personalized content and insights. **Cons:** - Users find the **poor search functionality** of Seismic Enablement Cloud challenging, hindering quick access to relevant content. - Users find the **learning curve steep** , often struggling with navigation and training within the Seismic Enablement Cloud. - Users find **filtering issues** in Seismic Enablement Cloud hinder navigation and access to relevant content. - Users find **navigation difficult** , as slow loading times and lack of search features hinder quick access to important content. - Users note a **steep learning curve** with Seismic Enablement Cloud, complicating training and implementation for sales teams. #### What Are Recent G2 Reviews of Seismic Enablement Cloud? **"[Seismic Makes Sales Content Easy, Professional, and Field-Ready](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639441)"** **Rating:** 5.0/5.0 stars *— Rachel C.* [Read full review](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639441) --- **"[Intelligent Automation That Streamlines Workflow and Collaboration](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639344)"** **Rating:** 5.0/5.0 stars *— Diksha S.* [Read full review](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639344) --- #### What Are G2 Users Discussing About Seismic Enablement Cloud? - [How do I utilize Seismic’s content personalization features effectively for sales enablement?](https://www.g2.com/discussions/how-do-i-utilize-seismic-s-content-personalization-features-effectively-for-sales-enablement) - [What is Seismic used for?](https://www.g2.com/discussions/what-is-seismic-used-for) - [Who owns seismic software?](https://www.g2.com/discussions/who-owns-seismic-software) - [What is seismic sales enablement?](https://www.g2.com/discussions/what-is-seismic-sales-enablement) - [How much does seismic cost?](https://www.g2.com/discussions/how-much-does-seismic-cost) - 3 comments ### 5. [Infinity Call Tracking](https://www.g2.com/products/infinity-call-tracking/reviews) Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the true impact of your work • Improve targeting with high-intent, first-party data • Cut waste to reduce cost-per-lead and drive down acquisition costs • Improve performance across PPC, SEO, and Paid Social • Create better customer experiences • Boost conversion rates at the top and bottom of your funnel Infinity’s granular visitor-level call tracking and conversation analytics are ISO 27001 and PCI DSS Certified. Handling millions of calls across 75 countries and industry-leading security makes sure the data from every single one of them stays secure. The Infinity platform has been built by a multi-award-winning development team with the support of major cloud partners like Google and AWS. Their collective expertise ensures market-leading reliability. Backed by a highly decorated customer success team that spans the UK, Europe, and the USA, users are fully supported as they strive to make smarter decisions and provide a better customer experience. An open API and a complete set of out-of-the-box integrations make it easy for users to send call data into key platforms, share customer journeys and insights that aid closing with call handling teams, and improve conversion rates throughout the funnel. Key results users have achieved include: • 79% increase in conversions for Flight Centre • 64% reduction in Customer Acquisition Costs (CAC) for Pendragon • 50% reduction in call centre costs for Access Self Storage **Average Rating:** 4.6/5.0 **Total Reviews:** 146 **How Do G2 Users Rate Infinity Call Tracking?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.8/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Infinity Call Tracking?** - **Seller:** [Infinity Tracking](https://www.g2.com/sellers/infinity-tracking) - **Year Founded:** 2010 - **HQ Location:** Reigate, Surrey - **Twitter:** @_infinity_co (1,054 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/947411/ (423 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Manager - **Top Industries:** Leisure, Travel & Tourism, Marketing and Advertising - **Company Size:** 46% Mid-Market, 28% Small-Business #### What Are Infinity Call Tracking's Pros and Cons? **Pros:** - Customer Support (20 reviews) - Call Tracking (17 reviews) - Reporting (15 reviews) - Helpful (14 reviews) - Easy Integrations (12 reviews) **Cons:** - Expensive (5 reviews) - Inaccurate Reporting (4 reviews) - Inadequate Reporting (4 reviews) - Call Limitations (3 reviews) - Learning Curve (3 reviews) ### What Do G2 Reviewers Say About Infinity Call Tracking? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive and helpful customer support** from Infinity Call Tracking, enhancing user experience and learning. - Users appreciate the **ease of reporting and accurate attribution** with Infinity Call Tracking, enhancing campaign tracking efficiency. - Users value the **detailed reporting** of Infinity Call Tracking, enhancing their ability to track performance and revenue accurately. - Users appreciate the **responsive support** from Infinity Call Tracking, enhancing their experience and solving client issues effectively. - Users value the **easy integrations** of Infinity Call Tracking, enhancing marketing strategies and boosting campaign performance. **Cons:** - Users find the **pricing high** for Infinity Call Tracking, particularly for boutique marketers considering its value. - Users experience **inaccurate reporting** in data, often facing issues with setup and confusing help documentation. - Users express concerns about the **inadequate reporting** features, facing difficulties with data discrepancies and confusing documentation. - Users face **call limitations** due to local regulations, impacting their overall experience with Infinity Call Tracking. - Users find the **learning curve steep** , with some features and report locations causing confusion and frustration. #### What Are Recent G2 Reviews of Infinity Call Tracking? **"[Bridges the ROI Gap for Calls, But Pricing Clarity without knowing call volumes can be hard](https://www.g2.com/survey_responses/infinity-call-tracking-review-11878642)"** **Rating:** 5.0/5.0 stars *— Stuart L.* [Read full review](https://www.g2.com/survey_responses/infinity-call-tracking-review-11878642) --- **"[Valuable Insights and Outstanding Support](https://www.g2.com/survey_responses/infinity-call-tracking-review-12043859)"** **Rating:** 5.0/5.0 stars *— Demi F.* [Read full review](https://www.g2.com/survey_responses/infinity-call-tracking-review-12043859) --- #### What Are G2 Users Discussing About Infinity Call Tracking? - [Do you recommend Infinity Call Tracking for businesses looking to improve their call analytics?](https://www.g2.com/discussions/do-you-recommend-infinity-call-tracking-for-businesses-looking-to-improve-their-call-analytics) - 1 comment - [What is Infinity Call Tracking used for?](https://www.g2.com/discussions/what-is-infinity-call-tracking-used-for) - [What is dynamic call tracking?](https://www.g2.com/discussions/what-is-dynamic-call-tracking) - [What is a call tracking number?](https://www.g2.com/discussions/what-is-a-call-tracking-number) - [How does call tracking work?](https://www.g2.com/discussions/infinity-call-tracking-how-does-call-tracking-work) ### 6. [Mediafly](https://www.g2.com/products/mediafly/reviews) Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readiness, and value selling solutions make up the most comprehensive revenue enablement platform on the market. Mediafly is the only vendor to effectively combine enablement and intelligence in a unified platform. All of our solutions include industry-leading, self-serve analytics. Mediafly is built on top of a revenue BI solution — if you can explain it in words, we can report on it and help you act on it. A lot of solutions trap the data — we want to help you extend its value. That’s how Mediafly uniquely connects enablement with intelligence. Mediafly is used daily by top B2B go-to-market teams to engage buyers, prepare sellers, quantify and communicate value, and continuously optimize sales force performance. Mediafly is trusted by a vast network of sales, marketing, customer success, enablement, and operations professionals at global organizations including Nestlé, ADP, Conagra, Intuit, Heineken, Sealed Air, Sony and NVIDIA. “Mediafly is a good fit for chief revenue officers and chief sales officers in technology, consumer packaged goods (CPG), media, manufacturing, healthcare, and financial services that want to deliver highly engaging, value-focused content to buyers and gain holistic insights into buyer-seller interactions.” The Forrester Wave™: Sales Content Solutions, Q4 2022 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,313 **How Do G2 Users Rate Mediafly?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 5.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Mediafly?** - **Seller:** [Mediafly, Inc](https://www.g2.com/sellers/mediafly-inc) - **Year Founded:** 2006 - **HQ Location:** Chicago, IL - **Twitter:** @Mediafly (2,543 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1468444/ (138 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Operations Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 23% Enterprise #### What Are Mediafly's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Helpful (13 reviews) - Sharing Ease (10 reviews) - Easy Sharing (9 reviews) - User Interface (8 reviews) **Cons:** - Missing Features (7 reviews) - Learning Curve (6 reviews) - Not Intuitive (5 reviews) - Slow Loading (5 reviews) - Slow Performance (5 reviews) ### What Do G2 Reviewers Say About Mediafly? *AI-generated summary from verified user reviews* **Pros:** - Users find Mediafly's **ease of use** invaluable, allowing quick access and organization of sales tools effortlessly. - Users find Mediafly to be **extremely helpful** for sharing information and tracking client engagement effectively. - Users value the **sharing ease** of Mediafly, facilitating secure information dispersal and tracking customer engagement effectively. - Users value the **easy sharing** of documents and insights, streamlining collaboration and improving client engagement. - Users love the **clean and intuitive user interface** of Mediafly, enhancing their data monitoring and reporting capabilities. **Cons:** - Users find the **missing features** in Mediafly limiting, lacking customization options and flexibility in analytics and search functions. - Users note a **steep learning curve** with Mediafly, making initial navigation and usability frustrating and inconsistent. - Users find the **navigation unintuitive** , struggling with the interface and search functionality across different platforms. - Users experience **slow loading** times for uploads and document openings, impacting overall efficiency and satisfaction. - Users are frustrated with the **slow performance** of Mediafly, particularly in file processing and document opening times. #### What Are Recent G2 Reviews of Mediafly? **"[Sharing with clients made easy](https://www.g2.com/survey_responses/mediafly-review-10761880)"** **Rating:** 4.0/5.0 stars *— Katie B.* [Read full review](https://www.g2.com/survey_responses/mediafly-review-10761880) --- **"[I love Mediafly for Easy Sales!](https://www.g2.com/survey_responses/mediafly-review-10282198)"** **Rating:** 5.0/5.0 stars *— Jen R.* [Read full review](https://www.g2.com/survey_responses/mediafly-review-10282198) --- ### 7. [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. **Average Rating:** 4.4/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Verint Speech and Text Analytics?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.0/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Verint Speech and Text Analytics?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) - **Ownership:** Thoma Bravo **Who Uses This Product?** - **Top Industries:** Insurance, Banking - **Company Size:** 67% Enterprise, 28% Mid-Market #### What Are Verint Speech and Text Analytics's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Accuracy (8 reviews) - Call Recording (8 reviews) - Analytics (7 reviews) - Artificial Intelligence (6 reviews) **Cons:** - Accuracy Issues (11 reviews) - Inaccuracy (10 reviews) - Accent Recognition (5 reviews) - Inadequate Reporting (3 reviews) - Integration Issues (3 reviews) ### What Do G2 Reviewers Say About Verint Speech and Text Analytics? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. - Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. - Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. - Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. - Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. **Cons:** - Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. - Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. - Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. - Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. - Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. #### What Are Recent G2 Reviews of Verint Speech and Text Analytics? **"[Verint PoCs](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-11659275)"** **Rating:** 4.5/5.0 stars *— Raul Eduardo A.* [Read full review](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-11659275) --- **"[Quick Insights into Customer Behavior and Root Causes](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336)"** **Rating:** 5.0/5.0 stars *— Paige F.* [Read full review](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336) --- #### What Are G2 Users Discussing About Verint Speech and Text Analytics? - [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) - 1 comment ### 8. [Clari](https://www.g2.com/products/clari/reviews) Clari+Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari+Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,503 **How Do G2 Users Rate Clari?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.1/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Clari?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,097 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 41% Enterprise #### What Are Clari's Pros and Cons? **Pros:** - Ease of Use (722 reviews) - Forecasting (486 reviews) - Features (365 reviews) - Salesforce Integration (326 reviews) - Helpful (287 reviews) **Cons:** - Limitations (186 reviews) - Limited Customization (150 reviews) - Learning Curve (147 reviews) - Missing Features (147 reviews) - Salesforce Integration (131 reviews) ### What Do G2 Reviewers Say About Clari? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Clari for forecasting, appreciating its intuitive interface and seamless updates. - Users appreciate the **ease of use** in Clari's Forecasting, allowing quick updates and excellent tracking against quotas. - Users appreciate Clari for its **real-time updates and seamless Salesforce integration** , enhancing workflow efficiency and visibility in sales opportunities. - Users find the **Salesforce integration** invaluable for streamlined data management and enhanced forecasting capabilities within Clari. - Users find Clari **incredibly helpful** for easy forecasting and effective revenue management, simplifying admin tasks significantly. **Cons:** - Users experience **customization limitations** with Clari, making it difficult to meet unique business needs effectively. - Users find **limited customization** in Clari, hindering tailored solutions for unique business needs and team insights. - Users experience a **steep learning curve** with Clari due to initial configuration and a confusing UI layout. - Users find **missing features** in Clari, with limitations in filtering, customization, and mobile app functionality affecting their experience. - Users experience **inconsistent Salesforce data reflection** in Clari, leading to confusion and potential errors in reporting. #### What Are Recent G2 Reviews of Clari? **"[Clari has met and exceed our expectations for our GTM Oganization](https://www.g2.com/survey_responses/clari-review-10775002)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/clari-review-10775002) --- **"[Clari Platform Review from a RevOps Perspective](https://www.g2.com/survey_responses/clari-review-12400239)"** **Rating:** 5.0/5.0 stars *— Matt D.* [Read full review](https://www.g2.com/survey_responses/clari-review-12400239) --- #### What Are G2 Users Discussing About Clari? - [How does Groove's integration with Clari enhance sales and revenue operations?](https://www.g2.com/discussions/how-does-groove-s-integration-with-clari-enhance-sales-and-revenue-operations) - 1 comment - [How is Groove, a Clari Company being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-groove-a-clari-company-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - [How do I add groove to Gmail?](https://www.g2.com/discussions/how-do-i-add-groove-to-gmail) - 1 comment - [How much does groove cost?](https://www.g2.com/discussions/how-much-does-groove-cost) - 1 comment, 1 upvote - [What groove means in music?](https://www.g2.com/discussions/what-groove-means-in-music) - 7 comments ### 9. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent **Average Rating:** 4.4/5.0 **Total Reviews:** 680 **How Do G2 Users Rate Dialpad Support?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.6/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Dialpad Support?** - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** https://Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,491 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Customer Service Rep - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 45% Mid-Market, 31% Small-Business #### What Are Dialpad Support's Pros and Cons? **Pros:** - Helpful (84 reviews) - Ease of Use (60 reviews) - Customer Support (46 reviews) - Features (27 reviews) - Response Time (22 reviews) **Cons:** - Poor Customer Support (32 reviews) - Call Issues (29 reviews) - Delayed Support (21 reviews) - Dialer Issues (21 reviews) - Long Wait Times (21 reviews) ### What Do G2 Reviewers Say About Dialpad Support? *AI-generated summary from verified user reviews* **Pros:** - Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. - Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. - Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. - Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. **Cons:** - Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. - Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. - Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. - Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. - Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. #### What Are Recent G2 Reviews of Dialpad Support? **"[Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack](https://www.g2.com/survey_responses/dialpad-support-review-12836209)"** **Rating:** 5.0/5.0 stars *— Christopher R.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209) --- **"[Dialpad Updated Review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)"** **Rating:** 5.0/5.0 stars *— Mohammed P.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582) --- #### What Are G2 Users Discussing About Dialpad Support? - [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) - [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### 10. [evaluagent](https://www.g2.com/products/evaluagent/reviews) evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 437 **How Do G2 Users Rate evaluagent?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.9/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind evaluagent?** - **Seller:** [EvaluAgent](https://www.g2.com/sellers/evaluagent) - **Company Website:** https://www.evaluagent.com/ - **Year Founded:** 2012 - **HQ Location:** Middlesbrough, GB - **Twitter:** @evaluagent (1,109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2505438/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Assurance Manager, Ambassador - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 64% Mid-Market, 18% Enterprise #### What Are evaluagent's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Helpful (39 reviews) - User Interface (34 reviews) - Improvement (24 reviews) - Navigation Ease (24 reviews) **Cons:** - Missing Features (15 reviews) - Layout Issues (14 reviews) - Not Intuitive (13 reviews) - Complexity (12 reviews) - Filtering Issues (12 reviews) ### What Do G2 Reviewers Say About evaluagent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of EvaluAgent, benefiting from clear checklists and user-friendly feedback options. - Users find evaluagent **user-friendly and helpful** , enjoying its straightforward setup and valuable insights for support conversations. - Users love the **user-friendly interface** of evaluagent, making it easy to navigate and enhancing learning experiences. - Users value the **intuitive design** of EvaluAgent, finding it easy to enhance customer service skills through straightforward feedback. - Users value the **easy navigation** of EvaluAgent, allowing quick access to essential features and insights effortlessly. **Cons:** - Users note the **missing features** in Evaluagent, particularly for messaging and advanced reporting options. - Users note **layout issues** with EvaluAgent, citing difficulties in navigation and a need for a more modern design. - Users find EvaluAgent's interface to be **not intuitive** , making navigation challenging and frustrating, especially for newcomers. - Users find the **complexity of features** to be overwhelming, making navigation and onboarding more difficult than necessary. - Users find the **filtering issues** in Evaluagent challenging, complicating the management of reports and data views. #### What Are Recent G2 Reviews of evaluagent? **"[Combines Automation with Actionable Insights for QA](https://www.g2.com/survey_responses/evaluagent-review-12574995)"** **Rating:** 5.0/5.0 stars *— Wilson L.* [Read full review](https://www.g2.com/survey_responses/evaluagent-review-12574995) --- **"[User-Friendly Features That Transformed Our Call Center Operations](https://www.g2.com/survey_responses/evaluagent-review-13017982)"** **Rating:** 4.5/5.0 stars *— Imelda L.* [Read full review](https://www.g2.com/survey_responses/evaluagent-review-13017982) --- #### What Are G2 Users Discussing About evaluagent? - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments ### 11. [Weflow](https://www.g2.com/products/weflow/reviews) Weflow is a Revenue AI Platform that captures every customer interaction and unlocks AI insights to help you convert and forecast your pipeline. Weflow offers a suite of products: - Activity Capture ($19/user/month (billed annually) - Conversation Intelligence ($39/user/month (billed annually) - Deal Intelligence & Forecasting ($39/user/month (billed annually) Pick single modules from above or bundles to save: - Revenue AI Foundation : Unify your GTM data with automated Salesforce data capture. Use AI to handle rep workflows and coach your team. - Revenue AI Business: Everything in Foundation, plus full deal and account intelligence. AI-powered scoring, summaries, and pipeline visibility, built in. - Revenue AI Enterprise: Everything in Business, plus AI-powered forecasting. Predict revenue, analyze pipeline, and run forecasts across your org. Transparent pricing, no platform fees. Premium support included. Learn more at: weflow.ai **Average Rating:** 4.6/5.0 **Total Reviews:** 121 **How Do G2 Users Rate Weflow?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Weflow?** - **Seller:** [Weflow](https://www.g2.com/sellers/weflow) - **Year Founded:** 2021 - **HQ Location:** Berlin, DE - **Twitter:** @getweflow (56 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/getweflow/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 48% Mid-Market, 26% Enterprise #### What Are Weflow's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Analytics (1 reviews) - Customer Support (1 reviews) - Data Accuracy (1 reviews) - Ease of Use (1 reviews) **Cons:** - Salesforce Integration (1 reviews) ### What Do G2 Reviewers Say About Weflow? *AI-generated summary from verified user reviews* **Pros:** - Users value the **80% data accuracy** of Weflow, enhancing conversations about pipeline management and forecasting. - Users value the **data accuracy** of Weflow, enhancing discussions about pipeline management and improving overall CRM experience. - Users value the **exceptional customer support** of Weflow, aiding seamless data integration for improved sales collaboration. - Users value the **80% higher data accuracy** of Weflow, enhancing conversations and connections in revenue management. - Users love the **ease of use** of Weflow, simplifying data management and enhancing communication with sales teams. **Cons:** - Users find Weflow to be just another **widget on Salesforce** , lacking integration depth and seamlessness. #### What Are Recent G2 Reviews of Weflow? **"[No more writing up notes after client calls](https://www.g2.com/survey_responses/weflow-review-12870542)"** **Rating:** 5.0/5.0 stars *— Laszlo P.* [Read full review](https://www.g2.com/survey_responses/weflow-review-12870542) --- **"[Weflow changed how I manage my meetings allowing me to focus on the client, not on my notes.](https://www.g2.com/survey_responses/weflow-review-12856790)"** **Rating:** 5.0/5.0 stars *— Angel Rene L.* [Read full review](https://www.g2.com/survey_responses/weflow-review-12856790) --- #### What Are G2 Users Discussing About Weflow? - [What is Weflow used for?](https://www.g2.com/discussions/what-is-weflow-used-for) ### 12. [CallRail](https://www.g2.com/products/callrail/reviews) CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,735 **How Do G2 Users Rate CallRail?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.7/10 (Category avg: 8.7/10) **Who Is the Company Behind CallRail?** - **Seller:** [CallRail](https://www.g2.com/sellers/callrail) - **Company Website:** https://www.callrail.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @CallRail (6,067 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2567008/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 73% Small-Business, 22% Mid-Market #### What Are CallRail's Pros and Cons? **Pros:** - Ease of Use (122 reviews) - Features (109 reviews) - Call Tracking (99 reviews) - Helpful (82 reviews) - Attribution Accuracy (69 reviews) **Cons:** - Missing Features (33 reviews) - Integration Issues (30 reviews) - Learning Curve (26 reviews) - Call Issues (25 reviews) - Number Issues (25 reviews) ### What Do G2 Reviewers Say About CallRail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency. - Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility. - Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns. - Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies. - Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights. **Cons:** - Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs. - Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections. - Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features. - Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges. - Users often face **number issues** , including spam calls and concerns about billing based on call minutes. #### What Are Recent G2 Reviews of CallRail? **"[Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance](https://www.g2.com/survey_responses/callrail-review-12646622)"** **Rating:** 4.5/5.0 stars *— Manind G.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12646622) --- **"[CallRail Makes Media Tracking and AI Automation Easy](https://www.g2.com/survey_responses/callrail-review-13124220)"** **Rating:** 4.0/5.0 stars *— Michael S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-13124220) --- #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) - [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment - [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments ### 13. [MaestroQA](https://www.g2.com/products/maestroqa/reviews) MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro **Average Rating:** 4.7/5.0 **Total Reviews:** 311 **How Do G2 Users Rate MaestroQA?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 6.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 6.7/10 (Category avg: 8.7/10) **Who Is the Company Behind MaestroQA?** - **Seller:** [MaestroQA](https://www.g2.com/sellers/maestroqa) - **Company Website:** https://www.maestroqa.com/ - **Year Founded:** 2013 - **HQ Location:** New York - **Twitter:** @MaestroQA (801 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/maestroqa/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst, Teammate - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 54% Mid-Market, 29% Enterprise #### What Are MaestroQA's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Scoring System (21 reviews) - Coaching (20 reviews) - Coaching Support (18 reviews) - Helpful (12 reviews) **Cons:** - Usability Issues (21 reviews) - Missing Features (9 reviews) - Complexity (5 reviews) - Steep Learning Curve (5 reviews) - Integration Issues (4 reviews) ### What Do G2 Reviewers Say About MaestroQA? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of MaestroQA, enabling fast onboarding and straightforward test case development for teams. - Users value the **detailed scoring system** of MaestroQA, enhancing coaching and agent performance through insightful analytics. - Users value the **coaching capabilities** of MaestroQA, utilizing data to enhance agent performance and feedback. - Users appreciate the **responsive coaching support** from MaestroQA, making it easier to identify agent improvement areas. - Users appreciate the **helpful insights** from MaestroQA that streamline coaching and improve agent performance effectively. **Cons:** - Users face **usability issues** with admin settings being hard to locate, complicating the experience when accessing ticket information. - Users note the **missing features** like Gong integration and screen recording, limiting functionality and user experience. - Users find the **complexity of setup** in MaestroQA off-putting, requiring significant effort and careful management of interlinked features. - Users find the **steep learning curve** challenging, requiring significant time and effort to master the platform. - Users face **integration issues** with MaestroQA, requiring extra steps and complicating the overall usability experience. #### What Are Recent G2 Reviews of MaestroQA? **"[MaestroQA Turns QA into Data-Driven Coaching with Seamless Zendesk & Salesforce Integrations](https://www.g2.com/survey_responses/maestroqa-review-12375512)"** **Rating:** 5.0/5.0 stars *— Cyrill T.* [Read full review](https://www.g2.com/survey_responses/maestroqa-review-12375512) --- **"[Simplifies Mobile Automation with Speed and Ease](https://www.g2.com/survey_responses/maestroqa-review-12233403)"** **Rating:** 4.5/5.0 stars *— Giridhar R.* [Read full review](https://www.g2.com/survey_responses/maestroqa-review-12233403) --- #### What Are G2 Users Discussing About MaestroQA? - [What is MaestroQA used for?](https://www.g2.com/discussions/what-is-maestroqa-used-for) ### 14. [Creovai](https://www.g2.com/products/creovai/reviews) Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. **Average Rating:** 4.3/5.0 **Total Reviews:** 198 **How Do G2 Users Rate Creovai?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.6/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Creovai?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Company Website:** https://www.capacity.com - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor - **Top Industries:** Consumer Services, Banking - **Company Size:** 58% Mid-Market, 26% Enterprise #### What Are Creovai's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Helpful (20 reviews) - Reporting (18 reviews) - Accuracy (15 reviews) - Transcription Accuracy (15 reviews) **Cons:** - Call Issues (17 reviews) - Learning Curve (12 reviews) - Inaccurate Data Analysis (11 reviews) - Missing Features (11 reviews) - Search Functionality (11 reviews) ### What Do G2 Reviewers Say About Creovai? *AI-generated summary from verified user reviews* **Pros:** - Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales. - Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai. - Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions. - Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management. - Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets. **Cons:** - Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience. - Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively. - Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues. - Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management. - Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively. #### What Are Recent G2 Reviews of Creovai? **"[Tethr has made call reviews so much easier.](https://www.g2.com/survey_responses/creovai-review-8984261)"** **Rating:** 4.0/5.0 stars *— Alex L.* [Read full review](https://www.g2.com/survey_responses/creovai-review-8984261) --- **"[Tethr is a wonderful business intelligence tool.](https://www.g2.com/survey_responses/creovai-review-8985805)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/creovai-review-8985805) --- #### What Are G2 Users Discussing About Creovai? - [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) - [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for) ### 15. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,360 **How Do G2 Users Rate JustCall?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.1/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.4/10 (Category avg: 8.7/10) **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. **Cons:** - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **"[Integration with HubSpot Enhances Call Management](https://www.g2.com/survey_responses/justcall-review-13141009)"** **Rating:** 4.0/5.0 stars *— Paul W.* [Read full review](https://www.g2.com/survey_responses/justcall-review-13141009) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 16. [Terret.ai](https://www.g2.com/products/terret-ai/reviews) Terret is the answer-to-action revenue engine that tells revenue teams what to do, then does it. Built for CROs, VP of Sales, and RevOps leaders running complex enterprise revenue motions. Most revenue AI gives teams surface-level recaps of calls and deals. Terret gets to the root of the questions that move the number — why enterprise deals are slipping, where pricing conversations are breaking down, which product gaps correlate with lost deals — and then executes against them across every rep, every deal, and every system. That's the category: not AI that tells you what happened, but AI that tells you what to do and does it. Terret's flagship product, Terret Nexus, is built on three components. The Revenue Graph unifies structured and unstructured data from every revenue-facing system — CRM, calls, emails, and data warehouse. The AI Architects run strategic analysis across that graph to find the patterns that drive wins. The AI Agents deploy playbooks, workflows, and real-time coaching into the tools revenue teams already use — Salesforce, Slack, Claude, ChatGPT, and the Terret web app. The system works through a four-step loop — Ask → Answer → Operationalize → Activate — and compounds over time, with every deal generating new signal that sharpens the next cycle. The result is an engine that answers the revenue questions no other AI can handle — why win rates are dropping, where closers are outperforming, which product gaps are costing deals — and then closes the gap without a human having to chase it down. Carta, Udemy, Cloudflare, and Mistral run on Terret. **Average Rating:** 4.4/5.0 **Total Reviews:** 611 **How Do G2 Users Rate Terret.ai?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.1/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Terret.ai?** - **Seller:** [Terret ](https://www.g2.com/sellers/terret) - **Company Website:** https://terret.ai/ - **Year Founded:** 2018 - **HQ Location:** Santa Clara, CA - **Twitter:** @terret_ai - **LinkedIn® Page:** https://www.linkedin.com/company/boostup-ai/ (50 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Enterprise Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Mid-Market, 32% Enterprise #### What Are Terret.ai's Pros and Cons? **Pros:** - Forecasting Ease (31 reviews) - Analytics (22 reviews) - Efficiency (19 reviews) - Easy Access (17 reviews) - Updates (17 reviews) **Cons:** - Salesforce Integration (31 reviews) - Integration Issues (17 reviews) - Forecasting Issues (16 reviews) - Inadequate Reporting (12 reviews) - Difficult Reporting (10 reviews) ### What Do G2 Reviewers Say About Terret.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find **forecasting easy** with Terret.ai, enjoying seamless integration and clear visibility of their renewals and opportunities. - Users appreciate the **powerful analytics** of Terret.ai, enhancing decision-making through quick and customizable dashboard insights. - Users value the **efficiency** of Terret.ai, greatly improving productivity and simplifying pipeline management for their companies. - Users appreciate the **easy access** to comprehensive business insights through a single, well-organized dashboard. - Users value the **seamless integration with SFDC** , enhancing efficiency in updating records and forecasting. **Cons:** - Users experience **connection issues with Salesforce** , leading to lags and difficulties in data refresh rates. - Users experience **integration issues** with Salesforce that complicate syncing and updating data, impacting overall user experience. - Users find **forecasting issues** with Terret.ai due to limitations in hierarchy and Salesforce data cleanliness affecting functionality. - Users find the **reporting capabilities inadequate** , highlighting a need for greater flexibility and precision in tracking forecasts. - Users note that **difficult reporting** limits flexibility and complicates tracking of forecast accuracy across currencies and categories. #### What Are Recent G2 Reviews of Terret.ai? **"[Revolutionized Our Pipeline Management](https://www.g2.com/survey_responses/terret-ai-review-12596787)"** **Rating:** 4.0/5.0 stars *— Kody E.* [Read full review](https://www.g2.com/survey_responses/terret-ai-review-12596787) --- **"[Boostup is a great tool to have everything in one place! Love it](https://www.g2.com/survey_responses/terret-ai-review-8403565)"** **Rating:** 5.0/5.0 stars *— Ronny B.* [Read full review](https://www.g2.com/survey_responses/terret-ai-review-8403565) --- #### What Are G2 Users Discussing About Terret.ai? - [What is BoostUp.ai used for?](https://www.g2.com/discussions/what-is-boostup-ai-used-for) ### 17. [Omind](https://www.g2.com/products/omind/reviews) Omind is a comprehensive digital experience solution designed to help businesses enhance their customer, employee, and operational interactions through the integration of advanced technology and human-centric design. By leveraging cutting-edge tools, including Generative AI, Omind focuses on creating personalized experiences that foster genuine connections between brands and their audiences. This approach not only elevates customer satisfaction but also drives brand loyalty and operational efficiency. Targeting a diverse range of industries, Omind caters to businesses looking to improve their customer experience, streamline operations, and empower their employees. The platform is particularly beneficial for organizations that recognize the importance of human connection in a digital landscape. By utilizing Omind, businesses can transform every interaction into an opportunity for engagement, ensuring that their communications resonate with customers on a personal level. One of the standout features of Omind is its customer experience module, which harnesses the power of Generative AI to personalize every touchpoint. This capability allows businesses to tailor their messaging and offerings based on individual customer preferences and behaviors, ultimately leading to stronger relationships and increased loyalty. Additionally, the intelligent document processing feature enhances business operations by aligning activities with organizational goals, thereby driving value and efficiency at every stage. Omind also places a strong emphasis on employee experience, equipping teams with the tools they need to excel in customer service. The platform integrates AI-driven quality assurance with a user-friendly interface, ensuring that employees are not only well-prepared but also motivated to act as brand champions. This focus on empowering staff contributes to a positive work environment and enhances the overall quality of customer interactions. Omind stands out as a partner for organizations seeking to innovate and grow. By combining strategic insights with exceptional design, Omind helps businesses craft memorable experiences that inspire and engage. Through collaboration, organizations can leverage Omind’s capabilities to transcend traditional boundaries and achieve their goals in a meaningful way. **Average Rating:** 4.5/5.0 **Total Reviews:** 60 **How Do G2 Users Rate Omind?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10) **Who Is the Company Behind Omind?** - **Seller:** [Omind.ai](https://www.g2.com/sellers/omind-ai) - **Company Website:** https://www.omind.ai/ - **Year Founded:** 2020 - **HQ Location:** Berkeley Lake, US - **LinkedIn® Page:** https://www.linkedin.com/company/omindtech/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst - **Top Industries:** Outsourcing/Offshoring - **Company Size:** 65% Enterprise, 18% Mid-Market #### What Are Omind's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Automation (1 reviews) - Customer Support (1 reviews) - Daily Use (1 reviews) - Data Management (1 reviews) ### What Do G2 Reviewers Say About Omind? *AI-generated summary from verified user reviews* **Pros:** - Users value Omind for its **consistency and accuracy** , enhancing operational efficiency through streamlined quality processes. - Users value Omind's **automation capabilities** , which streamline quality processes and enhance operational efficiency and decision-making. - Users value the **prompt customer support** provided by the Omind team, ensuring quick resolution of issues. - Users value the **ability to automate and streamline quality processes** with Omind, enhancing efficiency and decision-making. - Users value Omind for its ability to **automate and streamline quality processes** , enhancing consistency and operational efficiency. #### What Are Recent G2 Reviews of Omind? **"[Consistent Coaching and Ongoing Engagement—Even When Agents Aren’t Available](https://www.g2.com/survey_responses/omind-review-12604202)"** **Rating:** 4.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/omind-review-12604202) --- **"[AI-Driven Quality Impact](https://www.g2.com/survey_responses/omind-review-12275305)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/omind-review-12275305) --- #### What Are G2 Users Discussing About Omind? - [What is Mind Workplace used for?](https://www.g2.com/discussions/what-is-mind-workplace-used-for) ## What Is Conversation Intelligence Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Conversation Intelligence Software? - [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management) - [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) --- ## How Do You Choose the Right Conversation Intelligence Software? ### What You Should Know About Conversation Intelligence Software ### Conversation Intelligence software buying insights at a glance [Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery. Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution. ### Top 5 FAQs from software buyers: - What features should I prioritize when evaluating conversation intelligence software? - How do conversation intelligence platforms integrate with CRM and video conferencing tools? - What kind of ROI do teams typically see from conversational intelligence software? - What are the key differences between leading Conversation Intelligence systems? - How long does it usually take to implement a conversation intelligence platform? G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Conversation Intelligence on G2? Below are the **five most-reviewed products in your uploaded dataset** : [Gong](https://www.g2.com/products/gong/reviews) - Number of Reviews: 5,351 - Satisfaction: 100 - Market Score: 95 - G2 score: 97 [**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 1,376 - Satisfaction: 74 - Market Score: 99 - G2 score: 87 [Fathom](https://www.g2.com/products/fathom-video/reviews) - Number of Reviews: 2,283 - Satisfaction: 100 - Market Score: 66 - G2 score: 83 [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 1,030 - Satisfaction: 58 - Market Score: 91 - G2 score: 75 [Substrata](https://www.g2.com/products/substrata-substrata/reviews) - Number of Reviews: 402 - Satisfaction: 98 - Market Score: 50 - G2 score: 74 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Conversation Intelligence? #### Feedback Pros: What Users Consistently Appreciate - **Improved deal visibility and forecast accuracy for finance leaders** - **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_ - **Exceptional accuracy and value, even across diverse accents** - _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_ - **Searchable transcripts that highlight key moments for coaching and QA** - _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_ #### Cons: Where Many Platforms Fall Short - **High costs and a challenging onboarding experience** - _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_ - **Initial setup complexity, offset by strong long-term value** - _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_ - **Limited organization and sharing controls for meeting records** - _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_ ### My Expert Takeaway on Conversation Intelligence Software Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles. Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured. For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time. ### Conversation Intelligence Software FAQs #### What is conversation intelligence software? Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows. #### What is an example of conversational intelligence? A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals. #### What are conversational AI platforms? Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes. #### What is the best conversational AI tool? The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung) **Last updated on: January 9, 2026**