Sunny S.
SS
Sunny S.
Enterprise Business - APAC
Small-Business (50 or fewer emp.)
"Create a more Predictable Pipeline, and spend less time on Admin work"
4/5
What do you like best about Outreach?

It's mainly about how it brings sequences, calling, emails, and LI Tasks and CRM sync in one particular workflow. Review collected by and hosted on G2.com.

What do you dislike about Outreach?

It's a little complex to use, and feels overwhelming for smaller teams. Review collected by and hosted on G2.com.

Rachel W.
RW
Rachel W.
Commercial Account Executive
Mid-Market (51-1000 emp.)
"Powerful Content Creation with Meaningful Analytics"
4.5/5
What do you like best about Outreach?

Love the ability to build marketing and communication content to be used across the org, and its ability to measure success through meaningful analytics. Review collected by and hosted on G2.com.

What do you dislike about Outreach?

I wish they made it easier to make bulk actions. I often find myself taking a screenshot of a list of prospects to remember who I'm taking out of one sequence to put in another. Review collected by and hosted on G2.com.

Cashel C.
CC
Cashel C.
Owner/Trauma Informed Lead Therapist
Small-Business (50 or fewer emp.)
"Innovative AI, but concerns about the impact on human lead workflows"
2.5/5
What do you like best about Outreach?

What I like best about Outreach is that, I appreciate the innovation relative to AI and the systems by which it is able to abridge for more productive outcomes. Review collected by and hosted on G2.com.

What do you dislike about Outreach?

What I dislike about Outreach, as with many platforms that provide these streamlines services, is my consistent concern about what their presence means for human lead workflows. Review collected by and hosted on G2.com.

Dalton L.
DL
Dalton L.
Senior Mid-Market Client Manager
Enterprise (> 1000 emp.)
"Organized Communication Made Easy, But Import Needs Improvement"
3.5/5
What do you like best about Outreach?

I like that Outreach is a very expansive platform. It's also very simple and sleek, making it user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Outreach?

I think the mass imports of contacts in prospects. Sometimes there is a lag or sometimes they are not all successfully placed into the correct sequence. Review collected by and hosted on G2.com.

Alex H.
AH
Alex H.
Enterprise (> 1000 emp.)
"Simple and Effective for Prospecting, Needs Better Reporting"
4/5
What do you like best about Outreach?

Outreach is simple to use, which makes handling all outbound activities more efficient. Overall, it serves as the primary tool for reaching prospects, which is crucial in my work. Review collected by and hosted on G2.com.

What do you dislike about Outreach?

The filtering and reporting is not great, and I would like better sorting and filtering capabilities. Review collected by and hosted on G2.com.

NC
Nick C.
Customer Experience Manager
Enterprise (> 1000 emp.)
"Easy and Effective"
4.5/5
What do you like best about Outreach?

The product has always had steady and reliable improvements to usability and ease of use. Review collected by and hosted on G2.com.

What do you dislike about Outreach?

Glitches still occur when connecting to outside dialing. But improving for sure! Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"The Best Tool I’ve Used for Email Prospecting saving countless of hours"
5/5
What do you like best about Outreach?

The best tool I have used for email prospecting Review collected by and hosted on G2.com.

What do you dislike about Outreach?

The User Interface can be made simpler. Also, adding a new contact to a new/existing email sequence directly on Outreach is not very straightforward Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Saves Time and Keeps Outreach Organized, but Has a Steep Learning Curve"
3.5/5
What do you like best about Outreach?

I like that Outreach keeps everything organized in one place and saves time with automation. It makes follow-ups easier and helps me stay on top of communication and pipeline activity. Review collected by and hosted on G2.com.

What do you dislike about Outreach?

A common dislike about Outreach is that it can feel a bit complex to learn at first, especially if you only need the basics. Some users also find the interface a little overwhelming because there are so many features and settings. Review collected by and hosted on G2.com.

Ritika d.
RD
Ritika d.
Technical Customer Success Manager
Enterprise (> 1000 emp.)
"Easy Workflow Automation and Seamless SFDC Email Logging"
5/5
What do you like best about Outreach?

You can plan automations and workflows, which makes it easy to send one grouped email to multiple accounts in a single go. On top of that, all exchanges can be recorded in SFDC through a simple integration. Review collected by and hosted on G2.com.

What do you dislike about Outreach?

Nothing at the moment- the platform is meeting our needs. Review collected by and hosted on G2.com.

Daniel M.
DM
Daniel M.
Sales Executive
Small-Business (50 or fewer emp.)
"A must have tool for anyone in sales"
4/5
What do you like best about Outreach?

The analytics don’t seem to always be accurate. Sometimes when it looks like people have opened emails, it might be an auto email checker that shows they opened the email. It’s hard to tell sometimes if they really opened the mail. Review collected by and hosted on G2.com.

What do you dislike about Outreach?

Creating more out of the box campaigns that align to my needs would be helpful. Review collected by and hosted on G2.com.