I like the user interface of Outreach; it's very easy to use and intuitive. I also like Kaya, the note-taking bot, which does a good job at summarizing meetings, allowing me to send out quality follow-up emails. Additionally, Outreach was very easy to learn. It's really handy to reach out to different prospects under the same account and track all those conversations in an easy-to-view dashboard. It also facilitates communication with other team members. Review collected by and hosted on G2.com.

The Chrome extension is very nice to have, but it is often slow. Review collected by and hosted on G2.com.

I like the ease of use and the integration Outreach has with Orum for our calling. This really enhances the platform because they have a strong partnership. Review collected by and hosted on G2.com.

Sometimes there are tasks that get bottlenecked that I want to move forward, but I have to go to a specific setting to be able to do so. I can't do it in mass. Additionally, I can't re-add people to the same sequence twice, which is a little bit of a bottleneck. Review collected by and hosted on G2.com.

I really appreciate how Outreach integrates leveraging new AI tools which has streamlined our workflow significantly. The analytics feature is another valuable asset, greatly enhancing my ability to interpret data easily and make informed decisions. Additionally, the platform serves as a centralized hub for prospect database management, tracking and setting meetings, and keeping detailed account information and notes. This integration allows me to sort through prospects and their information efficiently, making my daily activities much smoother and more organized. Review collected by and hosted on G2.com.

I find the homepage's UI to be inadequate, lacking an intuitive layout that facilitates easy navigation and quick access to essential information. I would like to see real-time statistics around call tasks, which are currently missing. This makes it challenging to monitor and manage call activities effectively. Additionally, it would be beneficial to have a comprehensive view, like a single pane of glass for all my sales reps' current call tasks for the day. Furthermore, although I was not present during the initial setup, our admin mentioned that it was a cumbersome process, indicating potential difficulties for new users. Review collected by and hosted on G2.com.

The UI/UX is really good—it's easy to navigate, and taking notes feels simple and straightforward. Review collected by and hosted on G2.com.

We can’t dial multiple people at once like a dialer, and we need to pay for a dialer separately. Review collected by and hosted on G2.com.

I like the ease of creating sequences and the direct integration with Salesforce and LinkedIn. Additionally, it integrates really well with various platforms. It also optimizes my time, ensuring that the information is accurate. The initial setup was super easy. Review collected by and hosted on G2.com.

Greater customization .. that uses artificial intelligence to know what industry it is and help with customization Review collected by and hosted on G2.com.

The software itself is fine — it does what most other sales engagement platforms do: manage sequences, track activity, and support outreach campaigns. But frankly, that doesn’t matter if the company behind the tool treats customers the way Outreach has treated me. Review collected by and hosted on G2.com.

Outreach terminated my account without any notice, warning, or communication whatsoever — despite the fact that my account was on automatic renewal and had been active for several years. One day I simply could not log in, and when I reached out, I was told the only way to get access back was to buy five licenses I don’t need, at a much higher cost.

This is a forced upsell by cutting off existing customers — and it completely contradicts their own Terms of Service, which require:

- 60 days’ notice before changing fees,

- 30 days’ written notice to terminate auto-renew, and

- Notice before suspending an account for billing issues.

Outreach provided none of those notices.

Worse, after that first and ONLY curt response from their sales rep, the company has been virtually unresponsive. I escalated my concerns to multiple sales leaders, VP-level contacts, and customer success — and received no reply for days. Outreach is happy to send a dismissive upsell email, but not to address the fact they cut off a long-time customer without explanation.

Because of this, I have lost access to my own data stored in the platform. That means years of history, records, and workflows are now inaccessible to me. I now have no choice but to rebuild everything — sequences, integrations, automations — from scratch in a new software. That process is not just expensive, it’s highly disruptive to my business operations.

This is not just a bad customer experience — it’s unprofessional, predatory behavior. Outreach clearly does not value small or mid-sized clients. If they decide your account is no longer worth their time, they will simply cut you off without warning, ignore your complaints, and leave you scrambling. Review collected by and hosted on G2.com.

Outreach is a powerful and structured sales engagement platform that brings clarity, automation, and measurable performance to modern sales teams. Review collected by and hosted on G2.com.

Outreach can feel overwhelming at first. The interface has a lot of functionality, which is great long-term, but onboarding new reps can take time and proper training. Review collected by and hosted on G2.com.

How well it balances scale and personalization. With Outreach I’m able to create structured multi-channel, multi-step sequences, quickly plug in templates or snippets, and leverage analytical visibility to review my team’s performance and make data-driven decisions. Review collected by and hosted on G2.com.

If you do not have an admin license, customization options are somewhat limited. Review collected by and hosted on G2.com.

What I like best about Outreach is its ability to transform chaotic sales activities into a high-precision, automated sequence that ensures no lead ever falls through the cracks. Review collected by and hosted on G2.com.

pricing may seem high, but worth the trial. Review collected by and hosted on G2.com.

Smart Email Assist for personalized drafts, updated forecasting visuals, and the Outreach Mobile App for on-the-go deal management Review collected by and hosted on G2.com.

reducing its steep learning curve, lowering its high cost for smaller teams, and improving CRM synchronization stability Review collected by and hosted on G2.com.