Improved data accuracy, and smoother workflows. Review collected by and hosted on G2.com.

I would love to have a text or chat feature. Review collected by and hosted on G2.com.

Way too complicated tool. Not user friendly. Review collected by and hosted on G2.com.

Make tutorial available on the platform and not on youtube only!!! Review collected by and hosted on G2.com.

Easy to use, with a wide range of profiles to create cold calls and emails from. There are also different filters available depending on the industry Review collected by and hosted on G2.com.

Comparatively expensive compared to other products like Apollo. It also has a slightly bigger learning curve than Apollo. Overall, it seems mainly suited for Sales. Review collected by and hosted on G2.com.

Outreach is now at the center of our sales momentum here at Seesaw Learning. I love most how it brings together email tracking and conversation intelligence to allow our team to connect with the right message at the right moment. It's so powerful at scaling personalized outreach without compromising that human touch. Review collected by and hosted on G2.com.

The curve in learning for new members is high. The platform is solid, but it requires time and support to get the most out of capabilities such as sequence optimization or advanced reporting. Review collected by and hosted on G2.com.

Outreach brings structure and consistency to my day. The sequencing tools, task management, and CRM integrations make it easy to stay on top of follow-ups and ensure no lead falls through the cracks. I love how customizable the sequences are and how cleanly it syncs with Salesforce — it helps me work faster and more strategically instead of bouncing between tools. Review collected by and hosted on G2.com.

The analytics and reporting dashboards could be more intuitive — it sometimes takes a few extra clicks to surface the exact data I need. There’s also a bit of a learning curve for new users given the depth of functionality. Review collected by and hosted on G2.com.

Keeping track of all my tasks. Automation and sequencing capabilities Review collected by and hosted on G2.com.

UI can be overwhelming. Integration issues, especially with CRMs or mailboxes, are often cited: syncing errors, duplicated contacts, broken mappings. Review collected by and hosted on G2.com.

no major updates for us since the last time - Kia is great and replaced Gong for some users Review collected by and hosted on G2.com.

personalized touch - they lack peronalization Review collected by and hosted on G2.com.

Outreached has launched a bunch of new AI Agents:

- Research agent basically tries to automate everything that an SDR or AE needs to do for account research before a discovery call. Basically goes through public sources to do this. I have mixed feedback over this agent - works excellent at times and quite mediocre at other times.

- LinkedIn AI Personalisation agent: kind of like HeyGen - basically personalisation at scale for LinkedIn. Results vary depending on how up to date and personalised the linkedin profile of the prospect is

- Kaia chat agent - Kaia is mostly used for call recordings. The agent allows the sales team to collaborate better via the chat agent. They say it speeds up decision making but I don't see that happening a lot. Review collected by and hosted on G2.com.

All AI agents launched recently for scale, personalisation, research, linkedin and others are good starting points to embed AI into sales process and make the lives of SDRs and AEs easier. However, a good SDR might take more time but can do each of these tasks, still, way better than Outreach AI agents. There's always a 50-50 chance in terms of the quality output of a specific agent. I try to use these agents as much as I can, but I can't totally rely on them if I have a few mins to go before my next discovery call. Review collected by and hosted on G2.com.

For someone like me whose focus is pipe generation through emails and calls, Outreach is my best buddy. Acts like a teacher - guides me on what's working and what's not, the stats/ analytics are crystal clear, monitors my performance of touch-points, captures data well and also highlights the pending tasks.

I use it daily along with our CRM, Salesforce, and they work like magic together. I have never raised a single ticket with them in my 3 years of usage of the tool. Review collected by and hosted on G2.com.

Nothing to dislike. Works awesome for me. Review collected by and hosted on G2.com.

I appreciate Outreach’s ease of use and the well-rounded feature set it offers. I love the ability to record all my calls with a bot that acts like a notetaker, providing me with helpful summaries. Setting it up was extremely easy and quick. These features help me to review my conversations with customers efficiently. Review collected by and hosted on G2.com.

Nothing to dislike. It is easy to use and exactly what our sales team needed. Review collected by and hosted on G2.com.