As an SDR, I like that Outreach keeps everything in one place and makes my day easier to manage. The sequences help me stay on top of follow-ups without having to think too much about it, and it saves a lot of time on manual work. I also like being able to quickly see who’s engaging so I know where to focus. Review collected by and hosted on G2.com.

I can feel a little clunky at times especially when you’re moving between tasks or trying to make quick updates. Sequences are great, but they can be a bit rigid if you want to customize things on the fly. Also, some of the data isn’t always perfectly accurate, so you still have to double-check before reaching out. Review collected by and hosted on G2.com.

What I like most is how effectively Outreach manages sales sequences and multi-channel cadences. It automates our email follow-ups, organizes our daily call tasks, and brings LinkedIn touchpoints together seamlessly in a single workflow. This saves our team hours of manual tracking each day and helps ensure that no prospect falls through the cracks. Review collected by and hosted on G2.com.

We occasionally run into frustrating sync lag between Outreach and our CRM, which then requires manual auditing to make sure the data stays accurate. It also takes a significant amount of administrative oversight to keep sequences and governance rules running smoothly and to prevent errors from creeping in. Review collected by and hosted on G2.com.

I love how Outreach enables me to see who's reading my emails and who's not. It also lets me know who's more interested, and when I have my tasks assigned, it gives me notifications. I can see my daily activity tasks, which is definitely the best experience I can receive from Outreach on a day-to-day basis. Also, the initial setup is quite easy, taking less than five minutes. Review collected by and hosted on G2.com.

The only thing I would love to improve is updating contacts in Outreach. When I'm updating a contact, it doesn't sync back to Salesforce, so the changes don't reflect there. It would be great to have some way to get it done. Review collected by and hosted on G2.com.

They sent us to collections even though we told them we gave a 30-day notice. after talking to collections they confirmed we did in fact give 30 day notice and closed the claim. a lot of wasted time and dozens of emails back and forth. Review collected by and hosted on G2.com.

Their product is ok, but quickly going out of date - competitors and AI are rendering their solution obsolete. We would have been more willing to support them if they didn't enforce predatory contracts. Review collected by and hosted on G2.com.

I really like Outreach's campaign creation feature because it helps me maintain and keep records of every activity while reducing manual work like dialing contacts one by one. I appreciate the reporting part, with its user-friendly dashboard that allows me to track every activity easily. The feature that lets me trace all the activity made on a contact is also quite helpful. Its AI agents are superb and save time upfront during campaign creation while the reporting and dashboards ensure that time is spent effectively by guiding better outreach decisions. Review collected by and hosted on G2.com.

The autodialer part could be improved, as we have to manually enter dispositions for each call that we make. If it could be automated, it would be great. Review collected by and hosted on G2.com.

Their focus on AI innovation—using it to automate processes and analyze data—is the most powerful thing they’re doing to stay ahead of the curve. Review collected by and hosted on G2.com.

Calendaring and the creation of duplicate entries can be a bit of an issue, but it’s very minor overall. Review collected by and hosted on G2.com.

There's really no better way to run through call and email tasks, the core functionality addresses a seller's needs perfectly. I also find these days that I really like how I can see previous activity from other reps, and even send emails via their inboxes, really helps when we have reps on pto. Review collected by and hosted on G2.com.

The outreach everywhere extension can be a bit skiddish at times, when it works perfectly it feels brilliant and seamless but more often than not these days it'll have trouble connecting, take forever to load and I'll have to refresh the page, etc. I wish it was more of an sfdc integration, rather than a chrome extension.

Maybe I'm being picky, but there's a lot of visual fuzz. I miss the old days when the interface was simpler, cleaner, and only displayed the relevant info while cold calling. Now there's a ton of crap that I don't really care about on the page while dialling Review collected by and hosted on G2.com.

I like the task categorization, organization, and prioritization the best in Outreach. It helps me keep different task scheduled, on track, and understand how my day will look at glance. I also appreciate the integration with Neuron, Saleforce, and Nooks. It is my first tool opened in at the start of my day. Review collected by and hosted on G2.com.

Biggest paint point is that I cannot jump to steps/skip steps or don’t know how to jump to steps/skip steps for a prospect in sequence. Additionally since the templates are stored separately from the sequences they are associated with it causes additional clean up work when editing anything. Outreach also does not auto load when on the home tab, small thing but can make it misleading if not constantly reloading the page. Review collected by and hosted on G2.com.

As a manager, the reporting features in Outreach are what I like most. Whether I’m answering questions about reporting or reviewing call recordings, I can quickly pull the right data and use it to coach my team more effectively. Review collected by and hosted on G2.com.

I just wish the reporting were a bit more customizable, so I could tailor it more to what I need. Review collected by and hosted on G2.com.

The sequences that I make, It is easy to understand and you can close and activate and move steps easily, I like the interface as it is beginner friendly Review collected by and hosted on G2.com.

The interface feels cluttered and takes a while to navigate comfortably. Syncing issues with Salesforce can be frustrating things don't always update in real time. Customer support has also been hit or miss when you actually need help resolving something quickly. Review collected by and hosted on G2.com.