# Top 10 Our Shared Inbox Alternatives & Competitors Our Shared Inbox is not the only option for Shared Inbox Software. Explore other competing options and alternatives. Other important factors to consider when researching alternatives to Our Shared Inbox include reliability and ease of use. The best overall Our Shared Inbox alternative is Zendesk for Customer Service. Other similar apps like Our Shared Inbox are Fin, Freshdesk, HubSpot Service Hub, and Brevo Marketing Platform. Our Shared Inbox alternatives can be found in [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Our Shared Inbox - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) ## Top 10 Alternatives to Our Shared Inbox Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Our Shared Inbox stacks up to the competition and find the best product for your business. ### 1. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,979 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with Our Shared Inbox: [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Our Shared Inbox vs Zendesk for Customer Service](https://www.g2.com/compare/our-shared-inbox-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Podium](https://www.g2.com/compare/podium-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) ### 2. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,867 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Categories in common with Our Shared Inbox: [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Our Shared Inbox vs Fin](https://www.g2.com/compare/fin-vs-our-shared-inbox) **Compare Fin with other alternatives:** - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs HubSpot Service Hub](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [Fin vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-fin) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs Podium](https://www.g2.com/compare/fin-vs-podium) - [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio) - [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent) - [Fin vs Hiver in Gmail](https://www.g2.com/compare/fin-vs-hiver-in-gmail) ### 3. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,751 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Categories in common with Our Shared Inbox: [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Our Shared Inbox vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-our-shared-inbox) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-freshdesk) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs Podium](https://www.g2.com/compare/freshdesk-vs-podium) - [Freshdesk vs Tidio](https://www.g2.com/compare/freshdesk-vs-tidio) - [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent) - [Freshdesk vs Hiver in Gmail](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) ### 4. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,915 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Categories in common with Our Shared Inbox: [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Our Shared Inbox vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-our-shared-inbox) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs Fin](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-hubspot-service-hub) - [HubSpot Service Hub vs Front](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [HubSpot Service Hub vs Podium](https://www.g2.com/compare/hubspot-service-hub-vs-podium) - [HubSpot Service Hub vs Tidio](https://www.g2.com/compare/hubspot-service-hub-vs-tidio) - [HubSpot Service Hub vs LiveAgent](https://www.g2.com/compare/hubspot-service-hub-vs-liveagent) - [HubSpot Service Hub vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub) ### 5. [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) By Brevo **Average Rating:** 4.5/5 **Total Reviews:** 2,571 Easily manage your marketing campaigns, transactional emails, and SMS messages all in one simple and powerful platform. Categories in common with Our Shared Inbox: [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Our Shared Inbox vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-our-shared-inbox) **Compare Brevo Marketing Platform with other alternatives:** - [Brevo Marketing Platform vs Zendesk for Customer Service](https://www.g2.com/compare/brevo-marketing-platform-vs-zendesk-for-customer-service) - [Brevo Marketing Platform vs Fin](https://www.g2.com/compare/brevo-marketing-platform-vs-fin) - [Brevo Marketing Platform vs Freshdesk](https://www.g2.com/compare/brevo-marketing-platform-vs-freshdesk) - [Brevo Marketing Platform vs HubSpot Service Hub](https://www.g2.com/compare/brevo-marketing-platform-vs-hubspot-service-hub) - [Brevo Marketing Platform vs Front](https://www.g2.com/compare/brevo-marketing-platform-vs-front) - [Brevo Marketing Platform vs Podium](https://www.g2.com/compare/brevo-marketing-platform-vs-podium) - [Brevo Marketing Platform vs Tidio](https://www.g2.com/compare/brevo-marketing-platform-vs-tidio) - [Brevo Marketing Platform vs LiveAgent](https://www.g2.com/compare/brevo-marketing-platform-vs-liveagent) - [Brevo Marketing Platform vs Hiver in Gmail](https://www.g2.com/compare/brevo-marketing-platform-vs-hiver-in-gmail) ### 6. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.6/5 **Total Reviews:** 2,481 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Categories in common with Our Shared Inbox: [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Our Shared Inbox vs Front](https://www.g2.com/compare/front-vs-our-shared-inbox) **Compare Front with other alternatives:** - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs HubSpot Service Hub](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [Front vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-front) - [Front vs Podium](https://www.g2.com/compare/front-vs-podium) - [Front vs Tidio](https://www.g2.com/compare/front-vs-tidio) - [Front vs LiveAgent](https://www.g2.com/compare/front-vs-liveagent) - [Front vs Hiver in Gmail](https://www.g2.com/compare/front-vs-hiver-in-gmail) ### 7. [Podium](https://www.g2.com/products/podium/reviews) By Podium **Average Rating:** 4.6/5 **Total Reviews:** 2,109 Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more. Categories in common with Our Shared Inbox: [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Our Shared Inbox vs Podium](https://www.g2.com/compare/our-shared-inbox-vs-podium) **Compare Podium with other alternatives:** - [Podium vs Zendesk for Customer Service](https://www.g2.com/compare/podium-vs-zendesk-for-customer-service) - [Podium vs Fin](https://www.g2.com/compare/fin-vs-podium) - [Podium vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-podium) - [Podium vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-podium) - [Podium vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-podium) - [Podium vs Front](https://www.g2.com/compare/front-vs-podium) - [Podium vs Tidio](https://www.g2.com/compare/podium-vs-tidio) - [Podium vs LiveAgent](https://www.g2.com/compare/liveagent-vs-podium) - [Podium vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-podium) ### 8. [Tidio](https://www.g2.com/products/tidio/reviews) By Tidio **Average Rating:** 4.6/5 **Total Reviews:** 1,907 Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Categories in common with Our Shared Inbox: [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Our Shared Inbox vs Tidio](https://www.g2.com/compare/our-shared-inbox-vs-tidio) **Compare Tidio with other alternatives:** - [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio) - [Tidio vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-tidio) - [Tidio vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-tidio) - [Tidio vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-tidio) - [Tidio vs Front](https://www.g2.com/compare/front-vs-tidio) - [Tidio vs Podium](https://www.g2.com/compare/podium-vs-tidio) - [Tidio vs LiveAgent](https://www.g2.com/compare/liveagent-vs-tidio) - [Tidio vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-tidio) ### 9. [LiveAgent](https://www.g2.com/products/liveagent/reviews) By QualityUnit **Average Rating:** 4.5/5 **Total Reviews:** 1,538 LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Categories in common with Our Shared Inbox: [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Our Shared Inbox vs LiveAgent](https://www.g2.com/compare/liveagent-vs-our-shared-inbox) **Compare LiveAgent with other alternatives:** - [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent) - [LiveAgent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveagent) - [LiveAgent vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-liveagent) - [LiveAgent vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-liveagent) - [LiveAgent vs Front](https://www.g2.com/compare/front-vs-liveagent) - [LiveAgent vs Podium](https://www.g2.com/compare/liveagent-vs-podium) - [LiveAgent vs Tidio](https://www.g2.com/compare/liveagent-vs-tidio) - [LiveAgent vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent) ### 10. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) By Hiver **Average Rating:** 4.6/5 **Total Reviews:** 1,283 Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool. Categories in common with Our Shared Inbox: [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Our Shared Inbox vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-our-shared-inbox) **Compare Hiver in Gmail with other alternatives:** - [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Hiver in Gmail vs Fin](https://www.g2.com/compare/fin-vs-hiver-in-gmail) - [Hiver in Gmail vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Hiver in Gmail vs HubSpot Service Hub](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub) - [Hiver in Gmail vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-hiver-in-gmail) - [Hiver in Gmail vs Front](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Hiver in Gmail vs Podium](https://www.g2.com/compare/hiver-in-gmail-vs-podium) - [Hiver in Gmail vs Tidio](https://www.g2.com/compare/hiver-in-gmail-vs-tidio) - [Hiver in Gmail vs LiveAgent](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent) ## Explore Articles - [Which solution supports AI-powered machine translation with human review?](https://www.g2.com/discussions/which-solution-supports-ai-powered-machine-translation-with-human-review) - [What's the best security compliance solution for my tech firm](https://www.g2.com/discussions/what-s-the-best-security-compliance-solution-for-a-tech-firm) - [Easier Alternative to VMware HCI](https://www.g2.com/discussions/looking-for-easier-alternative-to-vmware-hci-suggestions) - [Best automatic dialing programs for business use](https://www.g2.com/discussions/best-automatic-dialing-programs-for-business-use) - [Most reliable HR software for mid-sized companies](https://www.g2.com/discussions/most-reliable-hr-software-for-mid-sized-companies) - [What are the top robotic process automation tools for startups ?](https://www.g2.com/discussions/what-are-the-top-robotic-process-automation-tools-for-startups) ## Spotlight Categories - [Webinar Platforms](https://www.g2.com/categories/webinar) - [Email Marketing Software](https://www.g2.com/categories/email-marketing) - [CPQ Software](https://www.g2.com/categories/cpq)