Simplycity in terms of managing the tickets and more easy to update the tickets. Review collected by and hosted on G2.com.

adding a member on the same tickets, sometimes create an issue. In case if your browser crashed, your whole content on the update will not be cached. So be careful... Review collected by and hosted on G2.com.

OTRS was free, and installable on both Linux and Windows platforms. Its mail-based design made it quite unique in terms of design and speed. It was easy to install, and the set up was feasible with a few days of consulting from multiple service providers.

I have been using the tool between 2012 and 2019 on a regular basis, and never experimented a failure, both on premises and on the web (say cloud if you like). Review collected by and hosted on G2.com.

The confusion between the product name and a company name sort of "forced" some customers of mine to buy unnecessary & expensive contracts to that company. Instead of trying to expand the product through a comunity of support organizations, OTRS chose to close it more by separating the free version and the paid version. I am not recommending it anymore to my customers, best solutions have taken over. Review collected by and hosted on G2.com.

I like the way OTRS loads on any browser. It is very light and navigating from one module to another over the browser is smooth and there are no hiccups. The other features like email notifications and the pending reminder is a great way to keep track of a ticket and make sure that the task it completed Review collected by and hosted on G2.com.

There is nothing to dislike about OTRS honestly speaking Review collected by and hosted on G2.com.

OTRS is one of the best if not the only Open Source Ticketing Tool that is available. The accessibility Option are plenty and we can even use it on a Mobile Device. The pending reminder feature is unique and it helps us make sure that we are on top of topics to be addressed. Review collected by and hosted on G2.com.

The support cost is a little on the expensive side, but that is not a big deal Review collected by and hosted on G2.com.

OTRS as we already know is an Open source ticketing tool and it is very light that it can be accessed from a browser and do not need a client to be installed. I like the pending reminder and the Auto-Close feature, which helps me manage all the incidents or tickets that are assigned to me very efficiently Review collected by and hosted on G2.com.

The problem management module could be a little better, the workflow modification does require vast knowledge in coding Review collected by and hosted on G2.com.

The whole OTRS Logic in the back end is very simple and as a result everything loads and get processed quickly. Emails sent to a particular set email address can be configured to generate a ticket and this ticket can be followed up to closure. Each note entered or response email gets recorded permanently. Review collected by and hosted on G2.com.

I do not believe there is anything to complain about such an amazing product Review collected by and hosted on G2.com.

I have been using OTRS for about 3 years now and I should say that it is one of the best and lightest Ticketing tool that I have ever used. The features are unique and the reporting options are great. OTRS can be access via Mobile Devices so we can keep track of Incidents raised Review collected by and hosted on G2.com.

After using it for a while, I do not see any reason to dislike anything about OTRS Review collected by and hosted on G2.com.

I have been using OTRS as the primary ticketing tool to manage incidents and change requests for the past 14 months. It's a very minimalist application with a simple graphical interface, however the features and tools that can be invoked are very powerful and unique when compared to other similar ticketing tools out in the market Review collected by and hosted on G2.com.

Modification of modules can be an expensive affair Review collected by and hosted on G2.com.

We use OTRS on a daily basis to track tickets. The IT Service Desk uses OTRS for internal IT tickets and we use it to track requests and feedback from clients. OTRS is a great way to initiate and manage change requests. Review collected by and hosted on G2.com.

I can not seem to find any reason to dislike OTRS Review collected by and hosted on G2.com.

OTRS is an open source tool, however has many unique features that many other well know brands may not have. One of the best features that i can think of is the pending reminder options as we please Review collected by and hosted on G2.com.

I do not have anything to complain about. Review collected by and hosted on G2.com.