1. [Home](https://www.g2.com/) 2. ... 3. [Guest Messaging Software](https://www.g2.com/categories/guest-messaging) 4. [Otelya — AI Receptionist for Hospitality Discussions](https://www.g2.com/products/otelya-ai-receptionist-for-hospitality/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c743e33f0708473fb129d53b68d80963/otelya-ai-receptionist-for-hospitality.png "Product Avatar Image") ](/products/otelya-ai-receptionist-for-hospitality/reviews) [ Otelya — AI Receptionist for Hospitality ](/products/otelya-ai-receptionist-for-hospitality/reviews) 0 ratings Otelya is an AI receptionist built exclusively for the Italian hospitality sector. It answers your guests 24/7 — on email, WhatsApp, phone, bookings and website — in 30+ native languages (no machine translation), for hotels, agriturismos, B&Bs, vacation rentals, chalets, historic estates, yachts and glamping. THE PROBLEM IT SOLVES Most booking inquiries arrive outside business hours (evening, weekend, night). Without someone answering within minutes, the guest moves on to the competitor. Otelya replies in under 8 seconds, qualifies the request, handles FAQs (parking, pets, cancellation policy, check-in times), and hands over to the owner only the conversations that truly need a human decision. HOW IT WORKS 1. Connect your channels: WhatsApp Business (via Twilio or Meta Cloud API), email with domain forwarding, iCal calendars from Booking.com/Airbnb/VRBO, website widget 2. Define your property's voice and upload hours, prices, services and rules — Otelya learns in minutes 3. From day one it answers automatically, filtering repetitive inquiries and passing you only the conversations worth your time KEY FEATURES • Multichannel AI receptionist: email, WhatsApp, phone, bookings, website — one unified inbox • 30+ native languages with automatic language detection • Zero hallucinations: Otelya uses ONLY the information from your Property Context, never external sources • Smart handoff to your team when human judgment is required (special discounts, emotional requests) • Integrated guest and supplier CRM • Social Autopilot: 21 Instagram/Facebook/TikTok posts + 2 SEO blog articles every week, in your property's tone • AI-managed reviews on Google, Booking, TripAdvisor • Real-time analytics: channel volumes, guest languages, hours saved, weekly email report • Automated monthly guest newsletter with personalized discount codes • GDPR-compliant, data hosted in the EU, encryption in transit and at rest WHO IT'S FOR Hotels, agriturismos, B&Bs, vacation rentals, castles and historic estates, chalets, yachts, spas, hostels, glamping, campgrounds. Otelya adapts tone and priorities to each specific property type. PRICING Monthly €199/month — Quarterly €169/month (-15%) — Half-yearly €149/month (-25%) — Annual €119/month (-40%). No setup fees, no per-message costs. 14-day free trial, no credit card required. Cancel anytime in one click from the dashboard. TEAM Founded by Alfio Moretti. Currently in beta with 4 Italian pilot properties (Umbria, Tuscany). Proprietary AI engine trained specifically for Italian hospitality. Show More When users leave Otelya — AI Receptionist for Hospitality reviews, G2 also collects common questions about the day-to-day use of Otelya — AI Receptionist for Hospitality. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All Otelya — AI Receptionist for Hospitality Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about Otelya — AI Receptionist for Hospitality yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/otelya-ai-receptionist-for-hospitality/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c743e33f0708473fb129d53b68d80963/otelya-ai-receptionist-for-hospitality.png "Product Avatar Image") ### Have you used Otelya — AI Receptionist for Hospitality before? Answer a few questions to help the Otelya — AI Receptionist for Hospitality community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fotelya-ai-receptionist-for-hospitality%2Fdiscuss%3Fsmall_ask%3Dotelya-ai-receptionist-for-hospitality) No