This software has given us the opportunity to complete many more tasks then in the past. Our tech team loves this help desk software and we utilize it daily. Review collected by and hosted on G2.com.

I can’t say I or my staff have any complaints or dislikes. Review collected by and hosted on G2.com.

How easily it is to adjust to fit each use case. Review collected by and hosted on G2.com.

The Kangaroo pictures for everyone, petty I know Review collected by and hosted on G2.com.

The customization of themes and plugins. Review collected by and hosted on G2.com.

Limited functionality and no knowledge base Review collected by and hosted on G2.com.

It does the job. You can customize this product. Review collected by and hosted on G2.com.

There a few things that are difficult to configure but once you familiarize yourself with the system it is fine. Review collected by and hosted on G2.com.

Ease of installation. Installation is a beauty, easy to setup, a bunch of options to configure. Review collected by and hosted on G2.com.

Need to interact with Switpage ACT! and Compac accounting, inventory and and rolepay Software Review collected by and hosted on G2.com.

Very easy to use and quite easy for out clients to log tickets. Makes it easy for our customers to easily keep a log of their previous tickets. I also like the fact that it is easy to customise the software, with my limited knowledge of php I have been able to make adjustments as needed to integrate some of our other systems Review collected by and hosted on G2.com.

Have had issues with embedding links in ticket responses to customers where the ticket system web address has been added in from of the url. Initially we also had some issues with setting up the ability to upload screenshots. Review collected by and hosted on G2.com.

Easy to use and easy to create tickets. It is open source and easy to install. The administration interface is both easy to find and easy to use. The whole ticketing software feels like it was designed for a programmer by a programmer. I do wish that it was a little bit easier for the common end user. It is nice to find software that is written in hosting friendly software such as PHP and MySQL. This makes it easy to place it on a shared hosting provider and access it remotely. Review collected by and hosted on G2.com.

The product has an unfinished feel about it. There are almost no integration with other services. Much of the things I do like about this are things that I dislike. The admin interface feels like it is designed for the team that coded it. The front end has no capability to be themed. The theme that is being used is not responsive at all. There is no API to build up your own interface, or mobile app to make it easier to use. To develop plugins for the software you have to jump through so many cryptic hoops that is is not really worth even trying to do it. Review collected by and hosted on G2.com.

Easy to install, easy to maintain, easy to customize. Review collected by and hosted on G2.com.

There is no responsive/fresh design available. Review collected by and hosted on G2.com.

The massive amount of customization puts this helpdesk ahead of any other hosted solution. As well, the ability to create tickets from from emails is a huge help. Review collected by and hosted on G2.com.

The systems archaic design puts it behind others in looks, however, this can be fixed by using a custom, responsive theme. Review collected by and hosted on G2.com.

OS Ticket has a well established user base and development community. We have setup OS Ticket implementations internally as well as for various clients to use. It works well as a Helpdesk system and contains all the basic features required. We like it because it is easy to dive into the code and customize as per the project requirements. Review collected by and hosted on G2.com.

The older versions suffered from some spaghetti code and poor versioning techniques. However, great strides have been made recently to bring the code up to modern quality guidelines. Again, this only becomes relevant if you are doing deep modifications of the system. With newer offerings of hosted systems, plugins, and the full range of features, this is likely a non-issue for most end users. Review collected by and hosted on G2.com.