Opensource. There is a growing community giving support to the software and is easy to configure on our server. Review collected by and hosted on G2.com.

Sometimes if you have a weird issue, it takes time to find a specific solution. Review collected by and hosted on G2.com.

What I like best is that customers/clients don't have to have their own accounts/profiles to be assisted. All they have to do is email the specified email address we provide with their request and we recieve it on our end almost instantly. Review collected by and hosted on G2.com.

I wish you can organize the tickets in a better fasion. The search bar tool doesn't work the best. And the "sort" drop down menu could have better categories to sort by. Review collected by and hosted on G2.com.

Very easy and fast to setup, used to save I.T services when main (paid) desk failed and lost data, OSticket was setup within a day to get us back up and running, while it is free there are some limits Review collected by and hosted on G2.com.

Lack of support is key, there is no paid support so that can cause problems, the setup (Admin) system is abit confusing at times and the plugin's are very limited compared to other service desk solutions, there are some strange limits to queures in the latest version that also make no sense Review collected by and hosted on G2.com.

It is insanely easy to use, very intuitive, and is scalable for any industry Review collected by and hosted on G2.com.

It's kinda hard to get setup initially but once you get going it's not too bad to continually maintain. Review collected by and hosted on G2.com.

I can utilize it on my own server and the API is easy to implement even for basic users. Admins love the ease of responding to and solving tickets and the ability to add common issues to a knowledgebase with ease. Users love they are being heard and in a timely manner with actual solutions due to the streamlining of the system. Review collected by and hosted on G2.com.

Lack of public knowledgebase, all added by admins on our team. Means issues that may be prevalent to others with the system itself aren’t as easy to solve nor as quick. Also, wish there were more editing controls for the buttons, etc. Review collected by and hosted on G2.com.

OsTicket goes through periodic updates that do improve it - but there's a lot left to be desired. However, it's functional and most importantly - free. Review collected by and hosted on G2.com.

Search function is terrible. Even the advanced form. If I could plug in a product like algolia I'd be much happier. It also has some settings and options that are a pain to figure out and use. Lack of an easy plugin for other services (like Slack) are a drawback when so many of our other products are integrated into our work environment. Review collected by and hosted on G2.com.

Very customizable. Great ability to create auto replies as well as templated replies making dealing with routine problems super easy. Good dashboards to help keep track of KPIs of customer service team. Review collected by and hosted on G2.com.

Small support network, but good internal customer service. Review collected by and hosted on G2.com.

Very easy to train employees on how to update, respond to, and take care of open tickets. Looks good too Review collected by and hosted on G2.com.

Installation could be easier but it's nothing a fairly seasoned IT manager can't handle Review collected by and hosted on G2.com.

Its a very straightforward system and allocations and updates on tickets are very clear. Has the ability to created canned responses on the ticket which is great for time saving. Customer responses as well are informative and logical. Review collected by and hosted on G2.com.

Some of the reports/filters can be a little tricky to filter down to your required results. Review collected by and hosted on G2.com.

I like the clean interface of the Help Desk tickets and the ability to show what is assigned to each member of the team Review collected by and hosted on G2.com.

At this time, there is not much I would change. The system we use is simple, and it works. Review collected by and hosted on G2.com.