It was edittable according to our needs and we could change some features as we wanted. Even if we used the free version of this tool, it was good enough for the business we ran. Review collected by and hosted on G2.com.

It worked fine and well without any issues. We just had some issues but they were caused by our developers not the OsTicket itself. Review collected by and hosted on G2.com.

Customizable, user-friendly, great setup Review collected by and hosted on G2.com.

reporting, lack of follow up workflows, KPIs Review collected by and hosted on G2.com.

I like the email integration along with the assignments. Its very easy to identify a client and who needs to work on the ticket. Review collected by and hosted on G2.com.

It strips coding! Im sure this is by design but its above my head. If a client sends me a but of code it is removed in the message. Review collected by and hosted on G2.com.

It is easy to learn and does what you expect it to without any difficult learning curved. Review collected by and hosted on G2.com.

Sometimes emails customers send with complex bodies like forwarding and coloring may not show all the time Review collected by and hosted on G2.com.

It works well among different departments. Review collected by and hosted on G2.com.

It can be hard to search for specific topics in tickets. Review collected by and hosted on G2.com.

OSTicket enables multiple users to view and work within the same ticket in order to provide greater support to clients and meet SLAs. OSTicket is able to integrate with email systems in order to provide an email address which will then auto-generate a ticket when an email is received. OSTicket allows us to tag tickets to Help Topics for tracking. Review collected by and hosted on G2.com.

OSTicket does not allow users to copy/paste full xml within the body of an email. When pasting screenshots or directly from an Excel spreadsheet you need to do work arounds in order for them to paste properly into the body of a ticket. It would be great to have additional dashboards and reporting functionality. Review collected by and hosted on G2.com.

It's indeed incredibly simple while using, quite straightforward, and be used with each enterprise. Review collected by and hosted on G2.com.

It is very difficult to really get installed originally, however until we start, it wouldn't be that tough to keep it consistent. Review collected by and hosted on G2.com.

Easy to use, Open Source, Good User interface Review collected by and hosted on G2.com.

Not all functionalities of modern SaaS Ticket Systems (Chat, Social Integration) Review collected by and hosted on G2.com.

That it is free forever as long as you are willing to install and host it yourself. The system keeps track of ticket history and time to complete helping us to keep track of our KPIs and statsitics for support. It is integrated with our email system so users do not have to log a ticket on a certain website they can simply mailto support@ and the ticket system handles it.

The user registration process is seamless and requires no manual intervention to set people up on the system - after reorientation any further tickets are assigned to the reporter under their profile too. Review collected by and hosted on G2.com.

The UI could be a bit better, it is somewhat dated and out of line with it's competitors. The handling of attachments and document libraries could also be much smoother from a UX perspective as there is no document library function and they appear inline in the tickets instead.

The statistics page is unclear with no units available to understand what the charts relate to Review collected by and hosted on G2.com.

The company in which I work is responsible for providing technical support in the area of telecommunications so we need to have a tool that allows our customers to create tickets with their requests. osTickets fully complies with this task, allows our customers to create tickets and through them we can respond to their requests and solve it.

osTicket is an interesting tool because even though it is free, it allows you to customize the software according to the needs of the company. Review collected by and hosted on G2.com.

Although it is a free tool, it has some shortcomings, such as for example:

- The option to close tickets automatically after a certain amount of time

- Very few themes for user interfaces and agents

- Reports and graphs may be better

- Initial configuration can be laborious Review collected by and hosted on G2.com.