--- title: osTicket Reviews meta\_title: 'osTicket Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how osTicket works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 45 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # osTicket Reviews & Product Details osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. * * * Seller [osTicket](https://www.g2.com/sellers/osticket) Discussions [osTicket Community](https://www.g2.com/products/osticket/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/osticket/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![OTRS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OTRS") OTRS 4.4/5(38) ](https://www.g2.com/products/otrs/reviews) [ View All Alternatives ](https://www.g2.com/products/osticket/competitors/alternatives) ## User Insights Average based on 45 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") GE Verified User in Education Management Mid-Market (51-1000 emp.) 8/7/2019 "osTicket is a excellent ticket manager for growing companies" 4.5/5 What do you like best about osTicket? Opensource. There is a growing community giving support to the software and is easy to configure on our server. Review collected by and hosted on G2.com. What do you dislike about osTicket? Sometimes if you have a weird issue, it takes time to find a specific solution. Review collected by and hosted on G2.com. Recommendations to others considering osTicket: Try osTicket, it is free. You will be loved. Is a very good tool for tickets management, unexpensive because is opensource, and has a back up of people's forum talking and giving support to user who need help. I really recommend it. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? Ticketing issues for IT Support Department on our company. We can handle our support system through OSTickets on our server. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Eddie J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eddie J.") EJ Eddie J. Accounting Clerk Computer Software Mid-Market (51-1000 emp.) 12/14/2018 "Easy peasy!" 4.5/5 What do you like best about osTicket? What I like best is that customers/clients don't have to have their own accounts/profiles to be assisted. All they have to do is email the specified email address we provide with their request and we recieve it on our end almost instantly. Review collected by and hosted on G2.com. What do you dislike about osTicket? I wish you can organize the tickets in a better fasion. The search bar tool doesn't work the best. And the "sort" drop down menu could have better categories to sort by. Review collected by and hosted on G2.com. Recommendations to others considering osTicket: I love the fact that it's a self-hosted version. What's more, the ball is in your court when it comes to its look and feel. I love how it functions. We no longer have to resort to paying for having 50 to 100 users monthly. I don't like the fact that it's not as polished compared to other companies in the market. It comes with a lot of features though. Sometimes, such functionality can be a bit cloudy and complex. There will be instances where it can be frustrating especially in the implementation process. We're able to save thousands of dollars yearly thanks to this service. We noticed a cost in efficiency ever since we migrated from Zendesk to this platform. We can also brand this out without worrying about premium payment. As a result, this became a trusted platform with a buttery-smooth experience for today's clients. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? Any and all tech request from clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PC Paul C. Self Small-Business (50 or fewer emp.) 12/26/2018 "Osticket Is the best for quick and free service desk" 4.5/5 What do you like best about osTicket? Very easy and fast to setup, used to save I.T services when main (paid) desk failed and lost data, OSticket was setup within a day to get us back up and running, while it is free there are some limits Review collected by and hosted on G2.com. What do you dislike about osTicket? Lack of support is key, there is no paid support so that can cause problems, the setup (Admin) system is abit confusing at times and the plugin's are very limited compared to other service desk solutions, there are some strange limits to queures in the latest version that also make no sense Review collected by and hosted on G2.com. Recommendations to others considering osTicket: Take your time to setup the system as making changes can cause problems at a later date but otherwise a very good free product, there is limited plugin but lots of custom edits in the forums to add in extra features Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? Fast and quick setup of I.T Service Desk to maintiain support Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") IE Verified User in Education Management Mid-Market (51-1000 emp.) 9/10/2019 "Great open source software" 5/5 What do you like best about osTicket? It is insanely easy to use, very intuitive, and is scalable for any industry Review collected by and hosted on G2.com. What do you dislike about osTicket? It's kinda hard to get setup initially but once you get going it's not too bad to continually maintain. Review collected by and hosted on G2.com. Recommendations to others considering osTicket: It's really great especially considering it's free Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? We now have a much more organized support process within th eorganization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Brady P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady P.") BP Brady P. Associate Customer Technical Support Analyst Retail Small-Business (50 or fewer emp.) 5/3/2018 "Good for small business" 5/5 What do you like best about osTicket? I can utilize it on my own server and the API is easy to implement even for basic users. Admins love the ease of responding to and solving tickets and the ability to add common issues to a knowledgebase with ease. Users love they are being heard and in a timely manner with actual solutions due to the streamlining of the system. Review collected by and hosted on G2.com. What do you dislike about osTicket? Lack of public knowledgebase, all added by admins on our team. Means issues that may be prevalent to others with the system itself aren’t as easy to solve nor as quick. Also, wish there were more editing controls for the buttons, etc. Review collected by and hosted on G2.com. Recommendations to others considering osTicket: If you need a free ticketing system, it doesn’t get any better than this. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? I was in need of a simple support system to aid my customers hat wasn’t going to cost me an arm and a leg, this does just that. Perfect for small, developing businesses that can afford systems like ServiceNow or Remedy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Liam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liam M.") LM Liam M. Business Development Executive Computer Software Small-Business (50 or fewer emp.) 4/5/2018 "OsTicket is free if you self host - but it may be worth paying for another product." 2.5/5 What do you like best about osTicket? OsTicket goes through periodic updates that do improve it - but there's a lot left to be desired. However, it's functional and most importantly - free. Review collected by and hosted on G2.com. What do you dislike about osTicket? Search function is terrible. Even the advanced form. If I could plug in a product like algolia I'd be much happier. It also has some settings and options that are a pain to figure out and use. Lack of an easy plugin for other services (like Slack) are a drawback when so many of our other products are integrated into our work environment. Review collected by and hosted on G2.com. Recommendations to others considering osTicket: do trail other products first as there's probably something better. But this is free and it does work! Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? Support ticketing - it also functions as a general email mask for those that require it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 9/18/2018 "Great Customer Service management tool." 4.5/5 What do you like best about osTicket? Very customizable. Great ability to create auto replies as well as templated replies making dealing with routine problems super easy. Good dashboards to help keep track of KPIs of customer service team. Review collected by and hosted on G2.com. What do you dislike about osTicket? Small support network, but good internal customer service. Review collected by and hosted on G2.com. Recommendations to others considering osTicket: Set up templates and teams. What a time saver. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? Customer service management. Achieved better and easier tracking of issues (over email). Created a smooth system to log customer interactions with the ability to escalate to management or sales as needed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 9/9/2018 "Well thought out" 5/5 What do you like best about osTicket? Very easy to train employees on how to update, respond to, and take care of open tickets. Looks good too Review collected by and hosted on G2.com. What do you dislike about osTicket? Installation could be easier but it's nothing a fairly seasoned IT manager can't handle Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? We used to solve issues through emails alone which got messy fast. osTicket let's us organize them and work through them much more quickly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Phill P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phill P.") PP Phill P. Head of Customer Experience Small-Business (50 or fewer emp.) 4/26/2018 "Great integration and simple interface" 4/5 What do you like best about osTicket? Its a very straightforward system and allocations and updates on tickets are very clear. Has the ability to created canned responses on the ticket which is great for time saving. Customer responses as well are informative and logical. Review collected by and hosted on G2.com. What do you dislike about osTicket? Some of the reports/filters can be a little tricky to filter down to your required results. Review collected by and hosted on G2.com. Recommendations to others considering osTicket: Great for a straight forward support ticket system. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? Having a centralised support system for communication across the company and a central pool for customer emails to be gathered and assigned to various teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite BB Bryce B. Mid-Market (51-1000 emp.) 2/1/2018 "osTicket" 4.5/5 What do you like best about osTicket? I like the clean interface of the Help Desk tickets and the ability to show what is assigned to each member of the team Review collected by and hosted on G2.com. What do you dislike about osTicket? At this time, there is not much I would change. The system we use is simple, and it works. Review collected by and hosted on G2.com. Recommendations to others considering osTicket: Give osTicket a trial and see if it will suit your work environment. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? This website has allowed us to organize out help desk tickets as well as reply chains and internal notes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about osTicket? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about osTicket ](https://www.g2.com/products/osticket/discussions/new) GU Guest User • Last activity almost 4 years ago What is ticket support system? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-ticket-support-system) [ View all Discussions ](https://www.g2.com/products/osticket/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 8 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/osticket/pricing) osTicket Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0157ad1d37fb7147926dce08353419c5/otrs.png "Product Avatar Image") OTRS 4.4/5(38) [ Compare Now ](https://www.g2.com/compare/otrs-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Product Avatar Image") Zammad 4.5/5(10) [ Compare Now ](https://www.g2.com/compare/zammad-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-osticket) ##### ##### osTicket Features Platform Mobile User Support Customization User, Role, and Access Management Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case [ View More Features ](https://www.g2.com/products/osticket/features) ## Work at osTicket? 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