--- title: osTicket Reviews meta\_title: 'osTicket Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how osTicket works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 45 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # osTicket Reviews & Product Details osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. * * * Seller [osTicket](https://www.g2.com/sellers/osticket) Discussions [osTicket Community](https://www.g2.com/products/osticket/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/osticket/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![OTRS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OTRS") OTRS 4.4/5(38) ](https://www.g2.com/products/otrs/reviews) [ View All Alternatives ](https://www.g2.com/products/osticket/competitors/alternatives) ## User Insights Average based on 45 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/27/2022 "Usage of OsTicket" 4/5 What do you like best about osTicket? It was edittable according to our needs and we could change some features as we wanted. Even if we used the free version of this tool, it was good enough for the business we ran. Review collected by and hosted on G2.com. What do you dislike about osTicket? It worked fine and well without any issues. We just had some issues but they were caused by our developers not the OsTicket itself. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? We were keeping the tickets from the clients and updating them when necessary. We used the free version but it was still good enough for our work. It was easy to control and keep updated the complaints, requests and updates that we got from the clients and our workmates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rachel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel W.") RW Rachel W. Operations Manager Small-Business (50 or fewer emp.) 4/26/2022 "Great for a beginner helpdesk" 3.5/5 What do you like best about osTicket? Customizable, user-friendly, great setup Review collected by and hosted on G2.com. What do you dislike about osTicket? reporting, lack of follow up workflows, KPIs Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? Helpdesk software for client issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 8/26/2021 "Decent Solution!" 4.5/5 What do you like best about osTicket? I like the email integration along with the assignments. Its very easy to identify a client and who needs to work on the ticket. Review collected by and hosted on G2.com. What do you dislike about osTicket? It strips coding! Im sure this is by design but its above my head. If a client sends me a but of code it is removed in the message. Review collected by and hosted on G2.com. Recommendations to others considering osTicket: Take some time to read up and train yourself. It will be better down the road. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? Solving client issues quickly and effeciently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Adam J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam J.") AJ Adam J. Technical Support Mid-Market (51-1000 emp.) 4/22/2021 "OS Ticket is my rock" 5/5 What do you like best about osTicket? It is easy to learn and does what you expect it to without any difficult learning curved. Review collected by and hosted on G2.com. What do you dislike about osTicket? Sometimes emails customers send with complex bodies like forwarding and coloring may not show all the time Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? No notable problems on a regular basis Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/17/2021 "Great System!" 4/5 What do you like best about osTicket? It works well among different departments. Review collected by and hosted on G2.com. What do you dislike about osTicket? It can be hard to search for specific topics in tickets. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? osTicket is the most effective way to help people with technical issues. I love the priority feature as well as automatic responses for easy-to-answer questions that are asked often. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jessica Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica Y.") JY Jessica Y. Customer Support Analyst Mid-Market (51-1000 emp.) 10/1/2019 "OSTicket Thoughts" 4/5 What do you like best about osTicket? OSTicket enables multiple users to view and work within the same ticket in order to provide greater support to clients and meet SLAs. OSTicket is able to integrate with email systems in order to provide an email address which will then auto-generate a ticket when an email is received. OSTicket allows us to tag tickets to Help Topics for tracking. Review collected by and hosted on G2.com. What do you dislike about osTicket? OSTicket does not allow users to copy/paste full xml within the body of an email. When pasting screenshots or directly from an Excel spreadsheet you need to do work arounds in order for them to paste properly into the body of a ticket. It would be great to have additional dashboards and reporting functionality. Review collected by and hosted on G2.com. Recommendations to others considering osTicket: OSTicket is great dependent on your needs. Definitely try a demo of the product first and see if it meets your needs. Check out the forums, they can be extremely helpful. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? We are able to respond to our partners in a timely and organized manner. We are able to provide some statistical reporting for the work our team is doing. We are able to track emails and our responses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 7/22/2020 "osTicket Review." 5/5 What do you like best about osTicket? It's indeed incredibly simple while using, quite straightforward, and be used with each enterprise. Review collected by and hosted on G2.com. What do you dislike about osTicket? It is very difficult to really get installed originally, however until we start, it wouldn't be that tough to keep it consistent. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? Currently, we seem to provide a better structured comprehensive solution inside the company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") UO Verified User in Online Media Small-Business (50 or fewer emp.) 9/2/2020 "Good Ticket System" 4/5 What do you like best about osTicket? Easy to use, Open Source, Good User interface Review collected by and hosted on G2.com. What do you dislike about osTicket? Not all functionalities of modern SaaS Ticket Systems (Chat, Social Integration) Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? Answer Tickets fast, easier handling of support team Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anil S.") AS Anil S. SaaS Commercial & Customer Success Manager Small-Business (50 or fewer emp.) 5/10/2019 "Easy to use and free ticket system" 4.5/5 What do you like best about osTicket? That it is free forever as long as you are willing to install and host it yourself. The system keeps track of ticket history and time to complete helping us to keep track of our KPIs and statsitics for support. It is integrated with our email system so users do not have to log a ticket on a certain website they can simply mailto support@ and the ticket system handles it. The user registration process is seamless and requires no manual intervention to set people up on the system - after reorientation any further tickets are assigned to the reporter under their profile too. Review collected by and hosted on G2.com. What do you dislike about osTicket? The UI could be a bit better, it is somewhat dated and out of line with it's competitors. The handling of attachments and document libraries could also be much smoother from a UX perspective as there is no document library function and they appear inline in the tickets instead. The statistics page is unclear with no units available to understand what the charts relate to Review collected by and hosted on G2.com. Recommendations to others considering osTicket: Ensure you have the ability and infrastructure to be able to host this platform yourself if you wish to take advantage of it's free forever model. There is however a comprehensive forum available online (and hosted by the company) which is full of people that are more than happy to help. We have used these forums on several occasions successfully. Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? Handling support tickets for users of our platform, hosting of knowledge base for users of the platform. Review collected by and hosted on G2.com. Show More 5/21/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jorge C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge C.") JC Jorge C. Asesor de Operaciones Small-Business (50 or fewer emp.) 7/9/2019 "Simple ticket creation tool" 4.5/5 What do you like best about osTicket? The company in which I work is responsible for providing technical support in the area of telecommunications so we need to have a tool that allows our customers to create tickets with their requests. osTickets fully complies with this task, allows our customers to create tickets and through them we can respond to their requests and solve it. osTicket is an interesting tool because even though it is free, it allows you to customize the software according to the needs of the company. Review collected by and hosted on G2.com. What do you dislike about osTicket? Although it is a free tool, it has some shortcomings, such as for example: - The option to close tickets automatically after a certain amount of time - Very few themes for user interfaces and agents - Reports and graphs may be better - Initial configuration can be laborious Review collected by and hosted on G2.com. Recommendations to others considering osTicket: Research in the forums for information so that you can customize it as much as possible Review collected by and hosted on G2.com. What problems is osTicket solving and how is that benefiting you? We needed a program that would allow our customers to create tickets when they had to request support of any kind, instead of sending us emails directly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about osTicket? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about osTicket ](https://www.g2.com/products/osticket/discussions/new) GU Guest User • Last activity almost 4 years ago What is ticket support system? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-ticket-support-system) [ View all Discussions ](https://www.g2.com/products/osticket/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 8 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/osticket/pricing) osTicket Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0157ad1d37fb7147926dce08353419c5/otrs.png "Product Avatar Image") OTRS 4.4/5(38) [ Compare Now ](https://www.g2.com/compare/otrs-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Product Avatar Image") Zammad 4.5/5(10) [ Compare Now ](https://www.g2.com/compare/zammad-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-osticket) ##### ##### osTicket Features Platform Mobile User Support Customization User, Role, and Access Management Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case [ View More Features ](https://www.g2.com/products/osticket/features) ## Work at osTicket? 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