I like osapiens because it provides a good overview of our supply chain and takes work off our hands. All our suppliers are centrally evaluated in the tool based on sustainability. The initial setup of osapiens was very good. Review collected by and hosted on G2.com.

The evidence uploaded by our suppliers within the framework of the SAQs is currently not automatically checked for content by the system (e.g., using AI). As a result, suppliers may upload internal work instructions or other unsuitable documents as certificates or formal evidence. The system does not recognize these incorrect assignments and mistakenly rates the supplier better just because a document was uploaded. Furthermore, a questionnaire that has already been submitted should be able to be reopened if there are follow-up questions or it becomes apparent that inappropriate or incorrect documents have been provided as evidence. The supplier should not receive a completely new questionnaire but should have the opportunity to adjust the original form. A "re-open" function coupled with the ability to send a message to the supplier explaining the reason for the questionnaire's reprocessing would be essential. Review collected by and hosted on G2.com.

What I like most about Osapiens is its clear structure and ease of use, which make compliance and traceability processes more efficient. It provides good visibility across the supply chain and helps streamline reporting within one reliable platform. Review collected by and hosted on G2.com.

There is honestly nothing I dislike about Osapiens. The system is very user-friendly, and most importantly, the support team is highly efficient and responsive. Review collected by and hosted on G2.com.

1) Geolocation/satellite function. We would have liked to use the documentation collection function as well, but it was not detailed enough at the same.

2) Risk flower

3) API connection to EU Traces Review collected by and hosted on G2.com.

The system is really useful, but again I would have liked a detailed documentation collection module as well where you can track the different tiers from suppliers in the supply chain. Review collected by and hosted on G2.com.

Sustainability reporting — primarily CCF (Corporate Carbon Footprint) data gathering, alongside CSRD reporting. Review collected by and hosted on G2.com.

The main area is flexibility around data management — specifically the ability to delete, edit, and restore entries without friction. When iterating on a CCF model (correcting source data, reclassifying activities, updating emission factors), the current constraints make clean corrections harder than they should be. A more flexible undo/restore function and clearer version history would significantly improve the workflow. Review collected by and hosted on G2.com.

We use osapiens to manage Track and Trace requirements for the EU market. I find their portal and online system extremely useful for placing orders for track and trace labels, assigning them, and managing the operations, and it works extremely well. The initial setup process was very smooth and easy to understand, with staff being very helpful to ensure it was as seamless as possible. Overall, it's a very well-built system, and the company behind it is also very easy to work with. Review collected by and hosted on G2.com.

We do not have any complaints, everything works as it should. Review collected by and hosted on G2.com.

I appreciate the support from osapiens and the many support services available. The software is in transition, which means it is constantly improving. There are many ideas on the timeline, and so far I have met very cooperative, interested, and motivated people. osapiens helps me save resources, despite the licensing costs, and it can potentially absorb internal operational support. I find it valuable that it unites many topics on one platform, which are often considered in isolation. This allows us to work efficiently with a small, globally dispersed team. The onboarding process was very pleasant, especially thanks to our onboarding manager Alyandra Chavez, who is doing a fantastic job. Despite internal challenges, I feel very satisfied as the Global Sustainability Head with the project and the interaction with the project team. Review collected by and hosted on G2.com.

I believe many of the software solutions are not yet mature. There are many solutions that fundamentally work well, but there are always small details and opportunities for improvement suggestions. Connections between different modules are missing, so that data does not have to be transmitted twice. For example, the CCF module should provide data to the reporting tool, or in the EODR data query, the supplier database should be stored so that a supplier does not have to enter data multiple times. Review collected by and hosted on G2.com.

It is a very intuitive and easy-to-use tool, with a clear and simple user experience. Review collected by and hosted on G2.com.

The most difficult part to complete is the report, because it turns out to be somewhat confusing and requires knowledge of the law. Additionally, when extracting the report, it is generated in Word format with a question-answer structure, instead of an integrated text. Review collected by and hosted on G2.com.

the tool is super useful and clear. I would like to highlight the approachability of those who work there and the team that has helped us implement it Review collected by and hosted on G2.com.

the tool is a bit complicated to use, but Cheyenne Pulgar has helped us a lot to understand it. From the beginning, she has explained everything to us with great detail and care. She is always available for any questions. Review collected by and hosted on G2.com.

one solution for different hubs, onboarding good, online software so no program needed, works good most of the time, price is transparent, onboaring support is good Review collected by and hosted on G2.com.

AI not always perfect, ticket system sometimes not very quick, some handbooks can not be downloaded, because of regular changes but not easy to work with, not all soloution we get from support are helpfull, waiting for features for 1-2 years and nothing changes Review collected by and hosted on G2.com.

Osapiens offers a clear and organized approach for collecting the EUDR-related information we require from our suppliers. The platform features a clean interface and is easy to navigate, concentrating on the essentials to minimize complexity. Because our suppliers are already accustomed to the system, obtaining purchase order data and the necessary documentation is generally straightforward. Overall, it’s a practical tool that aids compliance without adding unnecessary steps. Review collected by and hosted on G2.com.

The platform is helpful overall, but since Mondelez relies on a separate internal tool for its primary processes, moving between the two systems can be somewhat inconvenient. Some features seem rather basic, and there isn't much flexibility when handling more complex supplier situations. While it performs well for standard submissions, it doesn't always provide a smooth experience for unusual cases or when data needs to be synchronized across different systems. Review collected by and hosted on G2.com.