What I like most about Orum is that it goes beyond helping our sales team increase outbound dials. Its direct integration with HubSpot fits easily into our existing processes, while the scorecards and call grading allow me to review conversations and provide ongoing coaching. I’ve also found Orum’s grading to be very consistent with how I would evaluate my team.

The dashboards provide valuable insight into overall call activity, list performance, and account performance, including how many calls are being made to each account. This information helps me identify trends, understand what’s working, and make more informed decisions about our outbound strategy.

I also really like the virtual workspaces, which have been extremely helpful for onboarding and training while encouraging the team to interact with one another as they make calls. The live-listening feature also allows me to provide immediate feedback and coaching. On top of all of that, Orum’s onboarding and ongoing training have been exceptional. Review collected by and hosted on G2.com.

There’s nothing that stands out to me. The only area for improvement would be more flexibility around task completion. For my team specifically, I would prefer Orum to complete a task only when a demo is scheduled, rather than after any general connection. Review collected by and hosted on G2.com.

I like Orum because it solves the problem of connecting with a lot of customers quickly, which helps me make sales. I especially appreciate being able to select and call 10 people at a time, which is incredibly useful when I have to call a large number of customers. Just by adding my list, I can go through a thousand people in a day without having to dial them one by one. The initial setup was really easy; it's straightforward and just a two-button process as you're calling. Review collected by and hosted on G2.com.

I think that sometimes it gets a little bit laggy, but I know that it's not a long time that it does that. Well, I would like to have a note feature, like if I call that customer before, it can put that note, and I can see it after I call them again, like the notes that remain on each client. Review collected by and hosted on G2.com.

I use Orum for sales calls and appreciate how it allows me to handle multiple calls at once. Orum's speed, analytics, and AI notes are really beneficial for me. I like that it provides a clean format of my prospects, helping me stay organized, and it's great that I can create and save AI notes for future follow-ups. The ability to record a call screener and voicemail and add up to 10 numbers to call from is also a feature I find very useful. Orum helps with my time management, efficiency, and keeps everything very organized. The initial setup was easy too. Review collected by and hosted on G2.com.

I find that sometimes the AI notes do not include the prospect's side of the call, and there can be connection problems when doing more than 4-5 parallel dials. The parallel dialing issue is probably due to technical challenges when dialing too many numbers at once. Review collected by and hosted on G2.com.

I like that I can call multiple people at the same time, and then it connects me once somebody's picked up. This feature helps me a lot since I have a lot of prospects, usually in the hundreds, to call on a weekly basis. Being able to call three or four people at a time saves me a lot of time while still allowing me to have a conversation with the customer. Also, the initial setup of Orum was pretty easy, and I didn't really have to think about it much. Review collected by and hosted on G2.com.

I think sometimes I get connected to AI screeners or to dial trees or gatekeepers, and in those scenarios, I'd rather it just continue dialing instead of connecting me. And sometimes there's a lag when a prospect does pick up. Review collected by and hosted on G2.com.

I really like the ability Orum has to auto leave voicemails whenever a voicemail is detected; this feature saves me time as I don't have to wait and leave a voicemail each time. It automatically starts dialing the next person while leaving a voicemail, which helps me call more people efficiently. The new AI scoring feature is also impressive as it gives me accurate feedback on how well my calls are going. This helps confirm whether a call went well or I could have pushed harder and what I need to improve on or have in the bag already. I also like how it integrates nicely with our CRM. Additionally, the setup for me when I got hired onto the company was very seamless and easy. Overall, it's the best dialer I've ever used. Review collected by and hosted on G2.com.

I personally do not have any dislikes. Review collected by and hosted on G2.com.

It's the best asset in your toolbox as a sales rep to keep up a consistent pipeline of new customers! Review collected by and hosted on G2.com.

It's nearly perfect, I think some feedback we've gotten is some users would like a short delay between dials if possible... even just 3 to 5 seconds some would appreciate. Other functionality we hope to see is a new disposition to remove all contacts from an account when it's been qualified or disqualified. Review collected by and hosted on G2.com.

Orum has become a central part to how our SDR org runs its phones. The parallel dialing is fast and the connection quality is solid, so reps spend their time actually talking to people instead of listening to dial tones. That sounds simple, but the business impact is real — more live conversations per hour translates directly into more meetings booked, and we can see it in the connect-rate data every single week.

The AI is where it's gotten really fun lately. The AI call coaching scores every call a rep makes, which has been a game-changer for how our managers and enablement team coach. Instead of spot-checking a handful of calls, we're getting signal on the whole team. Pair that with the reporting — I can pull dialing heat maps, connect rates by list, and conversation data — and it makes it easy to spot the levers that actually drive pipeline.

Support and CSM engagement have been excellent too. Our CSM runs training sessions for our reps, sends quick walkthrough videos when features change, and is genuinely invested in our adoption. It feels like a partnership, not just a vendor login. Review collected by and hosted on G2.com.

Nothing major. Getting international/EMEA number coverage dialed in took some back-and-forth, but the team was responsive in working through it. Overall the platform does what we need it to. Review collected by and hosted on G2.com.

Orum has been one of the best investments we've made for our SDR organization. It has fundamentally changed the way our team approaches outbound prospecting and has had a measurable impact on activity levels, conversations, meetings, and ultimately pipeline creation. Review collected by and hosted on G2.com.

there is nothing I can say here- there are features I am excited about in the future with AI Review collected by and hosted on G2.com.

I like Orum's integrations with our CRMs, which are valuable for the companies we work with. Additionally, I appreciate how it allows us to handle multiple lists on a daily basis. This efficiency helps us reduce time and connect with the right client quickly. I also really like the filters and find the setup experience straightforward and direct with no hassles. Review collected by and hosted on G2.com.

I really like the filters Orum has, but I think it could have a better way to add more ways to filter out customers. There's room for improvement by adding way more dispositions for when we're calling customers and also including more targeted filters with specific profiles. Review collected by and hosted on G2.com.

I like that Orum lets me power dial and see numbers before I call them. I appreciate the ability to call multiple numbers at one time, which helps me reach a lot of prospects in a short amount of time. Switching numbers is handy when I call from one number for too long. The power dialing feature and the ability to call multiple people in one account about a specific workload save me time. Review collected by and hosted on G2.com.

I think the number temperature could be a little better because sometimes I have numbers that are listed as hot, and they never pick up. I'd like more accuracy in that feature. Review collected by and hosted on G2.com.