The direct integrations that Orum provides allows for an easy flow of information from the SEP to the dialer back to the SEP and then to the CRM. As someone in operations it is always extremely important that all of the tools are speaking with one another and that all of the information is flowing from one to the next.

Along with the AI capabilities that they currently have from the call summaries, scorecards, and the role play allows for SDRs to be coached and review their calls in real time rather than having to wait for manager one on ones to review. I have already seen an increase in connect to conversation rates and meeting rates increase since the team has been proactive in utilizing these AI functions!

Lastly, the whole team from AE, CSM, to Support has been out of this world with ensuring that our entire Global SDR team has been onboarded efficiently, they understand the UI and all of the different capabilities, and that they are confident in the tool. Review collected by and hosted on G2.com.

The main thing that I would like to see more from Orum is inside of the CRM integration and to be able to create automations within Orum that will trigger certain behavior within Salesforce. For example being able to automatically change the status of a prospect in Salesforce when a certain disposition is selected. Currently we are having to create automations within the CRM, so having it all consolidated in one tool would be beneficial.

Along with their advancements in AI, I would like more ability to map information from the scorecard/call summaries directly into fields in the CRM. This would reduce manual inputs from the sellers and allow them to make more calls. Review collected by and hosted on G2.com.

I've been an Orum power user for more than 2 years. It is by far the best sales tool I've ever used. It has a really easy to use interface, it integrates easily into our other existing tools, and it helps me reach more prospects than I would manually dialing. When there has been a problem the support responds within 20-30 minutes and resolves the problems. For the price, I cant think of a better tool that boost productivity and helps me build my pipeline. I have used this application every day for over 2 years. Overall I would recommend Orum to every BDR team out there. If you want to make 500 calls a day, you can. If you want to prioritize prospects and personalize phone calls, you can. The AI features help you take better notes for better follow ups but also to refine messaging and improve your skills. The efficiency gain over other tools is night and day and worth every penny Review collected by and hosted on G2.com.

The only downside to orum is 'spamming' your prospects. But I think thats more of a user mistake then anything. If you understand how to keep your phone numbers from getting marked as spam, prioritize the 'hot' numbers with personalization, the return is 10 fold. Review collected by and hosted on G2.com.

What I like best about Orum is its number management system. The platform provides local phone numbers for the regions you're calling, and those numbers are regularly monitored to help maintain a strong reputation and avoid being flagged as spam. As a result, our answer rates are noticeably higher, which makes cold calling much more effective. Review collected by and hosted on G2.com.

Honestly, I don't have any complaints. The product has worked really well for our team, and the customer support has been outstanding whenever we've needed assistance. Overall, I've had a very positive experience with Orum and haven't encountered anything I would consider a downside. Review collected by and hosted on G2.com.

Copilot said: I like Orum because it's extremely user-friendly and packed with features that help maximize productivity. One of my favorite aspects is the variety of dialing options, such as the Parallel Dialer and Power Dialer, which allow me to connect with more prospects in less time. The ability to use local presence and different phone numbers based on a prospect's region has also helped improve my connection rates significantly.

I also appreciate how seamlessly Orum integrates with tools like Salesforce and Salesloft, making it easy to keep records updated and stay organized without adding extra administrative work. Beyond the dialing capabilities, the insights and analytics are incredibly valuable. Being able to track connect rates, call outcomes, productivity metrics, and overall performance helps me identify what's working and where I can improve.

Overall, Orum has helped me become more efficient with my outreach, increase meaningful conversations, and spend more time engaging with prospects rather than manually managing the dialing process. It's been a great tool for improving both productivity and results. Review collected by and hosted on G2.com.

I think the biggest challenge with Orum was the initial learning curve, especially getting comfortable speaking immediately after hearing the beep when someone answers. At first, it can feel a little unnatural compared to traditional dialing, but like any new platform, it takes time and practice to build that rhythm and become familiar with the system.

Once I got past that adjustment period, the platform became much easier to use and fit naturally into my workflow. There are occasional situations where call connections can catch you off guard, especially when you're moving quickly between conversations, but that's part of the learning process. The benefits and efficiencies Orum provides far outweigh those minor challenges.

Overall, I've been very satisfied with the platform. The dialing capabilities, integrations, analytics, and time savings have had a positive impact on my productivity, and I haven't experienced any major issues beyond the normal ramp-up period that comes with learning a new tool. Review collected by and hosted on G2.com.

Orum is a very easy way for our sales reps to increase their outbound dial numbers. It connects direct to Salesforce, and engagement tools like Salesloft so that reps can pull in their contact lists seamlessly.

This has significantly increased the # of dials and the quality of those dials for our teams that are outbounding consistently. Not only can we see the numbers improve, but it gives us visibility into what is working and not working when it comes to talk tracks and handling objections. Review collected by and hosted on G2.com.

There haven't been very many downsides to using Orum - it is seamless to set up, and as long as your reps invest a small amount of time in learning how to effectively use it, it works very well for our team! Review collected by and hosted on G2.com.

Orum makes outbound calling far more efficient by helping reps spend less time dialing and more time in live conversations. The platform is intuitive, consistently reliable, and integrates naturally into the sales workflow without adding unnecessary complexity. Onboarding and support have been strong as well; Jessica and the broader team are responsive, knowledgeable, and genuinely easy to work with. Review collected by and hosted on G2.com.

One area for improvement is that setup and workflow tuning can take some time before everything feels fully optimized. Once configured, though, the platform is straightforward, and the support team is very helpful when questions come up. Review collected by and hosted on G2.com.

I love Orum's faster dial speed, which allows me to reach more prospects efficiently, enhancing my cold-calling efforts. The ability to cover more ground and connect with relevant personas is invaluable, especially in my line of work. The great dialer features eliminate unnecessary delays and improve my productivity significantly. I also appreciate how Orum integrates effortlessly with my SalesLoft account, streamlining my workflow. Furthermore, the initial setup was extremely easy, and the onboarding team was really supportive, ensuring a smooth transition into using the software. Review collected by and hosted on G2.com.

I noticed a slight lag while using the power dialer between the pickup and the actual connect. Review collected by and hosted on G2.com.

Efficiency and increased output and results. Dials per week increased by 39%, connect rate increased by 150%, and conversations per day increased by 250%. I love the Virtual Salesfloor: it creates a live, collaborative calling environment where reps can see who’s actively dialing, listen in on calls, provide feedback, and drive team momentum—replicating the energy of an in-office sales pit. I also like the “When to Call” Analytics: it leverages historical call data to pinpoint optimal outreach times and improve effectiveness by showing when prospects are most receptive to calls. Lastly, I really appreciate our Customer Success Manager and Account Manager; it’s been a great partnership. Review collected by and hosted on G2.com.

It’s not best practice to use Parallel Dialer (Dials multiple numbers at once (simultaneously), using AI to detect when a real human picks up and instantly routes the call to the rep) to call more than a few contacts at a time, because it can actually hurt results. Teams can end up over-rotating on this feature, and once that habit forms, it’s hard to break. Also, sometimes it’s difficult to reproduce technical issues after they’ve already passed make it hard to report to tech support. Review collected by and hosted on G2.com.

An effective power dialer that significantly reduces the time spent on outbound calling. Features such as automatically switching to a different phone number after every 20 dials also help improve call answer rates by reducing the likelihood of calls being flagged as spam. Review collected by and hosted on G2.com.

The Outreach integration could be a lot better. The data captured in Outreach isn’t accurate with regard to dispositions and call durations. Unfortunately, our management often relies on reports in Outreach, so these inaccuracies can be a real issue. Review collected by and hosted on G2.com.

The best part about orum -

1. The AI notes.

2. the assistant that reviews each of your call and explains about the areas of improvemnet.

3. The best part, it did not take us much time to get handy with the tool, just fetch a report and good to go.

4. Numbers, the option to change the numbers Review collected by and hosted on G2.com.

there is nothing that is a red flag, but yes waiting for a feature wherein we can get to know the time zone of the user Review collected by and hosted on G2.com.