The best part is the amount of functionality they have for different circumstances and support for any issues. Review collected by and hosted on G2.com.

No real downsides other then form intergrations such as no conditonal form support. Review collected by and hosted on G2.com.

The platform is easy to use and has all the functions needed to create email campaign for our company. Customer support was super helpful and responded withing a few minutes. Review collected by and hosted on G2.com.

Maybe the only improvement could be to add a function to be able to include someone in the CC for links to send an email. (So in an email campaign, there is a button that direct the custoemr to write an email, now it is possible to add someone as a recipient, but not in CC). Review collected by and hosted on G2.com.

I’ve been in web development and support roles for over 20 years. I’ve used thousands of SaaS products and services. I’m delighted with the level of pre-sale and after-sale support at Ortto.

Ortto staff patiently and intelligently answered many many pre-sale questions over a long period.

And the support after we jumped on board has been exceptional from everyone I’ve dealt with at Ortto who have gone above and beyond - actually taking the time to read my questions and understand what I’m asking, anticipate needs, follow-up, be pro-active and offer great advice.

They are also encourage feedback and feature requests and are open about the product roadmap.

We are only about 6 months in, so haven't fully explored all the product has to offeryet, but so far, well done on a great, easy to use product, and an exceptional support team. Review collected by and hosted on G2.com.

For a smaller business or NFP, it could be on the expensive side. Review collected by and hosted on G2.com.

How easy it is to customise templates to look how you want. Review collected by and hosted on G2.com.

Many times, there are very annoying formatting errors in outlook. Review collected by and hosted on G2.com.

We had some trouble pushing data from a custom form to Ortto, and Élio helped me with live debugging, so it worked. In the end, it was easier to implement than I thought, which was great. Review collected by and hosted on G2.com.

Ortto offers the possibility to send JSON object to a custom activity, but doesn't seem to offer any solution to actually work with the JSON data. Review collected by and hosted on G2.com.

Ortto is extremely easy to use and has just about all of the functionality we could ask for. When there's something they dont have, we can use their feature request portal to ask for a new feature. They release a bunch of new functionality all the time, and take user feedback into account.

If I have any questions or need any help with anything I'm trying to do, their support widget is always there, and their team always responds in minutes. We try to emulate our support and documentation after Ortto's. Review collected by and hosted on G2.com.

There isn't much to not like about Ortto. A few limitations with reporting and actions that can be taken using people vs orgnanizations, but it seems like these will likely be added in the future based on how receptive they are to user feedback. Review collected by and hosted on G2.com.

Orrto's customer service team is nothing short of exceptional. They immediately (and frequently) solve any issue I come up against using this platform with pateince and great information and sometimes even videos. I have never encountered a virutal customer service system that is so good. Hats off to the team. Review collected by and hosted on G2.com.

Orrto is fantasic in what it allows you to do, but it is not very intuitive to the lay person who is used to more simple applications like Mailchimp. Having said that, there are plenty of learning resources availabel, and a fantastic support team that helps you through any teething issues. Review collected by and hosted on G2.com.

UX is very (I mean VERY) streamlined and polished, easier to learn and use for "non-technical people" than other platforms. Lots of integrations with main CRMs and Zapier. Fair partner program and collaborative support team. Review collected by and hosted on G2.com.

Journeys are "one way" and don't allow branches, so some complex journeys require a bit of "imagination". Some features require Business plan, which is 299USD to start, and some companies might find it a bit pricey to start. Review collected by and hosted on G2.com.

I was having problems with an email builder and had to switch on the last minute to the ortto e-mail builder. I was able to understand how it works in a few hours and setup a full campaign with workflows. The team is supportive and they answer fast when you need help. Great investment. Review collected by and hosted on G2.com.

There should be more creative formatting options in the email builder, but I understand that not everything works for every email provider. Review collected by and hosted on G2.com.

The UX is really clean and platform is easy to understand and use. The workflow builder is intuitive and there are lots of options to build and customize emails to look and feel the way you want them to. The audience filters are powerful in the sense that you can combine contact and company properties together, and still get instant results - something I've not seen in more well known CRMs that I've used.

They've also got awesome customer support who are really prompt responding, though sometimes the resolutions that they give can be a bit hit and miss. Review collected by and hosted on G2.com.

To be honest, there's not much to dislike about Ortto except that they are expensive and glitchy. For example, there was an important campaign that we ran where the branching logic hinged on a date comparison. Contacts were supposed to go down branch A if they entered the sequence before a particular date, and branch B otherwise. It worked fine when we tested prior to launch. On the day we set it live, for some unknown reason the logic went the other way and contacts that were supposed to go down branch A went to branch B and vice-versa. We had to halt the campaign and do damage control. This was just one of multiple glitchiness that we experienced on the platform. Needless to say, we had reliability issues with Ortto after that.

I also dislike that they can't properly attribute a conversion. On many occasions, I've seen the same conversion attributed to more than one campaign. And that makes it a challenge to gauge performance of campaigns.

The other I dislike is the global send frequency cap for all contacts. Would have made more sense if we were able to override the cap for a select number of users for testing stuff. Then we wouldn't have to impact all customer and leads by removing the global cap. Review collected by and hosted on G2.com.