Verified User in Civic & Social Organization
UC
Verified User in Civic & Social Organization
Small-Business (50 or fewer emp.)
"Clean UI, intuitive, excellent service every single time"
4.5/5
What do you like best about Ortto?

The UI is very clean and intuitive, which makes the process of campaign building very easy and natural - a real benefit in our already busy days.

The customer support is a real standout too, because I've now reached out to the team about 3 or 4 times over the last 12 months and they never fail to address our our queries over live chat promptly, professionally and with a really good nature.

This makes a huge difference in the overall experience and a big part of the reason we continue to use Ortto and recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about Ortto?

There are a couple of glitches here and there, but nothing serious.

We find that when we are testing emails some of the publishing looks 'a bit off' compared to the finished product, making it harder to feel sure about the final appearance. In saying this, some of this could be due to various email clients like Outlook365.

While the personal tech support is fantastic and better than most SaaS products we use, the self-serve articles aren't always as helpful. I've found myself a bit frustrated that I can't look up an answer and instead need to start a chat. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"Been with Ortto for years"
4/5
What do you like best about Ortto?

Many integrations, especially with our CRM. Very good when first starting out. Review collected by and hosted on G2.com.

What do you dislike about Ortto?

It hasn't scaled as well as we'd liked. Integrations sometimes breakdown, and it's difficult to manage multiple campaigns within the platform. Feel like you may need to have a seperate content calendar but it would be good to have this feature within the app. Review collected by and hosted on G2.com.

Response from Bridie Easton of Ortto
Edit edit

Hi there, thanks so much for taking the time to share this - great to hear Ortto helped you get started and that the integrations made an impact early on.

Appreciate the feedback on campaign management. We’re always looking at ways to make it easier to manage multiple campaigns at once, and a built-in calendar is a great callout - it’s on our radar and I’ll share this with the product team, you can also add any requests to our public roadmap here: https://roadmap.ortto.com/feature-requests

Please reach out to our Support team if you ever need help!

Aida S.
AS
Aida S.
COO
Small-Business (50 or fewer emp.)
"Comprehensive and top-tier marketing automation tool"
4.5/5
What do you like best about Ortto?

For me it´s a perfect balance of price and quality. Covers the core necesities for eficient marketing automations campaigns and support team is great. I have been using it since 2020, when it was Autopilot, so still in love. Review collected by and hosted on G2.com.

What do you dislike about Ortto?

- Waiting for reporting features to be more flexible and potential for data analysis. Right now it´s quite limited.

- Waiting for more integration options Review collected by and hosted on G2.com.

Response from Bridie Easton of Ortto
Edit edit

Hi Aida,

Love hearing this - especially from someone who's been with us since the Autopilot days. Really appreciate your ongoing support!

Definitely hear you on the need for more flexible reporting and integration options. Both are areas we’re actively working on, and feedback like this helps steer what comes next.

Thanks again for taking the time to share your experience.

Alex F.
AF
Alex F.
Lotteries & Donor Manager
Mid-Market (51-1000 emp.)
"Great features and have seen some great benefits to our business"
4/5
What do you like best about Ortto?

The interface is very simple to use even though some of the features are quite advanced. We have recently implemented Ortto and I've found their live chat feature incredibly helpful, their customer support team are very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Ortto?

The platform is more expensive than others we have looked at and some features that are standard with others are not with Ortto. Review collected by and hosted on G2.com.

Response from Bridie Easton of Ortto
Edit edit

Hey Alex!

Thanks for the review - great to hear the interface has been easy to get the hang of and that support has been helpful during onboarding. The team will be glad to hear it.

Appreciate the feedback on pricing and feature expectations too. We’re always looking at how we can deliver more value and make sure the platform grows with our customers’ needs - so this feedback is really helpful!

Thanks again for sharing your experience.

AK
Aleksandra K.
Web Designer
Information Technology and Services
Mid-Market (51-1000 emp.)
"We now have more sales cycle insight and control, enhancing our marketing ROI"
4.5/5
What do you like best about Ortto?

Ortto has several great features; for example, it integrates with customer relationship management systems, enables email marketing, and helps generate and qualify sales leads through lead scoring and ROI reporting. Our sales staff benefits greatly from lead tracking and segmentation, as it allows them to send more relevant and targeted messages. I really like the ability to track interaction on channels that are difficult to qualify with personalized remarketing. One of the most useful features is the ability to monitor campaigns in real time; this allows us to make quick adjustments to our tactics, which in turn increases the effectiveness and efficiency of our marketing efforts. Review collected by and hosted on G2.com.

What do you dislike about Ortto?

Sometimes, technical support does not react quickly enough to fix major issues, which has been a problem for us. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"easy to use"
4.5/5
What do you like best about Ortto?

lots of options to tag clients, good ui. Review collected by and hosted on G2.com.

What do you dislike about Ortto?

can be hard to find specific users in the data base Review collected by and hosted on G2.com.

BC
Brett C.
CDO (Marketing and Fundraising)
Small-Business (50 or fewer emp.)
"Love Ortto"
4/5
What do you like best about Ortto?

Orrto has been great for us to intergreate SMS and email campaigns. Its easy to use and works well. Review collected by and hosted on G2.com.

What do you dislike about Ortto?

As a small charity, the cost is high. It wasnt as straight forward to intergrate with our Salesforce as I would have liked. took longer than i had hoped to get right ,Not having an account manager or someone to help onboard didnt help. . Review collected by and hosted on G2.com.

Response from Bridie Easton of Ortto
Edit edit

Hey Brett,

Thanks for the review - really glad to hear Ortto’s helping you run SMS and email campaigns more easily.

Totally understand the challenges you had getting set up with Salesforce. It’s something we’re always trying to make smoother, especially for smaller teams. Appreciate the note on onboarding too - it’s helpful to hear where we can do better.

Thanks again for sharing your experience from a NFP perspective!

Daniel G.
DG
Daniel G.
CRM & Digital Marketing Coordinator
Small-Business (50 or fewer emp.)
"Ortto makes it easy to create and automate digital assets in our app"
4.5/5
What do you like best about Ortto?

Its very easy to track users behavior and trigger engagement comms from Ortto. The integration is very smoth. Review collected by and hosted on G2.com.

What do you dislike about Ortto?

The users data visualisation is limited. Review collected by and hosted on G2.com.

Response from Bridie Easton of Ortto
Edit edit

Hi Daniel,

Thanks for the review - great to hear the integration’s been smooth and you’re getting value from the behavior tracking and automation!

Appreciate the note on data visualisation too. It’s something we’re continuing to improve, so feedback like this is super helpful.

Thanks again for taking the time to share.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Love Ortto"
5/5
What do you like best about Ortto?

Customer support is fantastic, highly responsive and helpful. I think the product in general balances depth and user friendly features well Review collected by and hosted on G2.com.

What do you dislike about Ortto?

I wish I had a better system for seing all of my active campaigns, even if filed into separate folders Review collected by and hosted on G2.com.

Response from Bridie Easton of Ortto
Edit edit

Hey There,

Thanks for the kind words - really glad to hear support has been helpful and that the platform feels powerful without being too hard to use.

Totally hear you on wanting a better way to see and organize your active campaigns. It’s a great suggestion, and worth adding to our public roadmap if you haven’t already: https://roadmap.ortto.com/feature-requests

Appreciate you taking the time to share your experience!

Dima M.
DM
Dima M.
Partner Support Lead
Small-Business (50 or fewer emp.)
"Reviewing Ortto"
5/5
What do you like best about Ortto?

Versatility in compiling my own reports and efficient too. Inituitive and easy to find data.

Amazing support team Review collected by and hosted on G2.com.

What do you dislike about Ortto?

There is nothing that I dislike about the platform so far. Review collected by and hosted on G2.com.