--- title: OroCommerce Reviews meta\_title: 'OroCommerce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 37 reviews by the users' company size, role or industry to find out how OroCommerce works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 37 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### OroCommerce Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **thoughtful design for B2B needs** in OroCommerce, benefiting from its customizable and flexible features. [(1 mentions)](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=1329485&qs=pros-and-cons#reviews) Users appreciate the **support from the Oro team and community** , finding help and documentation readily available. [(1 mentions)](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373571&qs=pros-and-cons#reviews) Users appreciate the **solid customer support** from the Oro team and community, ensuring help is always available. [(1 mentions)](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373575&qs=pros-and-cons#reviews) Users appreciate the **customizability** of OroCommerce, benefiting from its flexibility and integration capabilities for B2B needs. [(1 mentions)](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373664&qs=pros-and-cons#reviews) Users value the **intuitive interface** of OroCommerce, finding it easy to navigate after initial use. [(1 mentions)](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373652&qs=pros-and-cons#reviews) Users find the **learning curve steep** for OroCommerce, impacting ease of onboarding for new users. [(1 mentions)](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373597&qs=pros-and-cons#reviews) Users find **limited customization** options in OroCommerce hindered their onboarding experience and ease of use initially. [(1 mentions)](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373585&qs=pros-and-cons#reviews) Users find the **onboarding process challenging** due to the steep learning curve and complexity for non-technical teams. [(1 mentions)](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373591&qs=pros-and-cons#reviews) ### Top Pros or Advantages of OroCommerce ##### 1. B2B Users value the **thoughtful design for B2B needs** in OroCommerce, benefiting from its customizable and flexible features. [ See 1 mentions ](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=1329485&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit P.") MP Mohit P. Mid-Market (51-1000 emp.) 5.0/5 "Powerful and Flexible B2B Platform That Grows With Your Business" What do you like about OroCommerce? What I really like about OroCommerce is how thoughtfully it’s built for the B2B space. Unlike most eCommerce platforms that try to repurpose B2C funct ##### 2. Customer Service Users appreciate the **support from the Oro team and community** , finding help and documentation readily available. [ See 1 mentions ](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373571&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit P.") MP Mohit P. Mid-Market (51-1000 emp.) 5.0/5 "Powerful and Flexible B2B Platform That Grows With Your Business" What do you like about OroCommerce? What I really like about OroCommerce is how thoughtfully it’s built for the B2B space. Unlike most eCommerce platforms that try to repurpose B2C funct ##### 3. Customer Support Users appreciate the **solid customer support** from the Oro team and community, ensuring help is always available. [ See 1 mentions ](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373575&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit P.") MP Mohit P. Mid-Market (51-1000 emp.) 5.0/5 "Powerful and Flexible B2B Platform That Grows With Your Business" What do you like about OroCommerce? What I really like about OroCommerce is how thoughtfully it’s built for the B2B space. Unlike most eCommerce platforms that try to repurpose B2C funct ##### 4. Customizability Users appreciate the **customizability** of OroCommerce, benefiting from its flexibility and integration capabilities for B2B needs. [ See 1 mentions ](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373664&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit P.") MP Mohit P. Mid-Market (51-1000 emp.) 5.0/5 "Powerful and Flexible B2B Platform That Grows With Your Business" What do you like about OroCommerce? What I really like about OroCommerce is how thoughtfully it’s built for the B2B space. Unlike most eCommerce platforms that try to repurpose B2C funct ##### 5. Ease of Use Users value the **intuitive interface** of OroCommerce, finding it easy to navigate after initial use. [ See 1 mentions ](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373652&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit P.") MP Mohit P. Mid-Market (51-1000 emp.) 5.0/5 "Powerful and Flexible B2B Platform That Grows With Your Business" What do you like about OroCommerce? What I really like about OroCommerce is how thoughtfully it’s built for the B2B space. Unlike most eCommerce platforms that try to repurpose B2C funct ### Top Cons or Disadvantages of OroCommerce ##### 1. Learning Curve Users find the **learning curve steep** for OroCommerce, impacting ease of onboarding for new users. [ See 1 mentions ](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373597&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit P.") MP Mohit P. Mid-Market (51-1000 emp.) 5.0/5 "Powerful and Flexible B2B Platform That Grows With Your Business" What do you dislike about OroCommerce? If I had to point out one area for improvement, it would be the ease of onboarding for new users. Because OroCommerce offers such a wide range of powe ##### 2. Limited Customization Users find **limited customization** options in OroCommerce hindered their onboarding experience and ease of use initially. [ See 1 mentions ](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373585&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit P.") MP Mohit P. Mid-Market (51-1000 emp.) 5.0/5 "Powerful and Flexible B2B Platform That Grows With Your Business" What do you dislike about OroCommerce? If I had to point out one area for improvement, it would be the ease of onboarding for new users. Because OroCommerce offers such a wide range of powe ##### 3. Onboarding Challenges Users find the **onboarding process challenging** due to the steep learning curve and complexity for non-technical teams. [ See 1 mentions ](https://www.g2.com/products/orocommerce/reviews?filters%5Bsentiment_snippet%5D=2373591&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit P.") MP Mohit P. Mid-Market (51-1000 emp.) 5.0/5 "Powerful and Flexible B2B Platform That Grows With Your Business" What do you dislike about OroCommerce? If I had to point out one area for improvement, it would be the ease of onboarding for new users. Because OroCommerce offers such a wide range of powe ## Top-Rated Alternatives [ ![BigCommerce](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "BigCommerce") BigCommerce 4.2/5(580) ](https://www.g2.com/products/bigcommerce/reviews) [ ![Shopify](https://images.g2crowd.com/uploads/product/hd_favicon/35dd8dc3f84d1a799e31ceacd386b12e/shopify.svg "Shopify") Shopify 4.4/5(5,128) ](https://www.g2.com/products/shopify/reviews) [ ![Adobe Commerce (formerly Magento Commerce)](https://images.g2crowd.com/uploads/product/hd_favicon/d05e573f5a86935da5bdf3ce23fd5ac5/adobe-commerce-formerly-magento-commerce.svg "Adobe Commerce (formerly Magento Commerce)") Adobe Commerce (formerly Magento Commerce) 4/5(623) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) [ View All Alternatives ](https://www.g2.com/products/orocommerce/competitors/alternatives) ![Sergey L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergey L.") SL Sergey L. CEO & Co-Founder | eCommerce and Magento Expert & Consultant Small-Business (50 or fewer emp.) 2/26/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Implementation of OroCommerce for B2B merchant" 4.5/5 What do you like best about OroCommerce? OroCommerce is flexible and scalable B2B platform that gives a lot of possibilities for merchants and developers working with it. So I would say it's a new word in the B2B eCommerce world. Review collected by and hosted on G2.com. What do you dislike about OroCommerce? A bit high entry for developers, but if you know Symfony it's not an issue. However system is still complex and you need to have a good level as developer to customize, maintain and support it. Review collected by and hosted on G2.com. What problems is OroCommerce solving and how is that benefiting you? We were using OroCommerce to launch B2B stores for our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pratik K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratik K.") PK Pratik K. Chief Executive Officer Information Technology and Services Mid-Market (51-1000 emp.) 10/7/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "The most flexible multi-channel Customer Relationship Management solution" 4.5/5 What do you like best about OroCommerce? Our whole experience with Oro - from discovery calls to product design to customer onboarding, and support - has been perfectly executed. The Oro team worked extremely hard to ensure our organization not only had any CRM but the CRM we needed. Review collected by and hosted on G2.com. What do you dislike about OroCommerce? I dislike that sometimes does not do a good job of digital marketing because some functions are missing or have been implemented in a rudimentary way, campaign management is often tedious and not very modern what is usually little attractive to customers. Review collected by and hosted on G2.com. What problems is OroCommerce solving and how is that benefiting you? With the application of this software I have solved problems of management of clients of the Organization and potential clients, its greatest virtue is to offer me a large amount of statistical information, with which it facilitates the decision-making in business, capturing all interactions with the clients regardless of the channel. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Alternative Medicine](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Medicine") UA Verified User in Alternative Medicine Small-Business (50 or fewer emp.) 9/15/2019 "Great for retailers, online sellers, e-commerce managers" 3.5/5 What do you like best about OroCommerce? It comes with easy to deploy email marketing campaigns. It's a comprehensive CRM that offers pretty much all the features that one would expect from such a tool. The data filters are also really neat. Review collected by and hosted on G2.com. What do you dislike about OroCommerce? More customization options could come in handy. Review collected by and hosted on G2.com. Recommendations to others considering OroCommerce: Give it a try, it's pretty handy. Review collected by and hosted on G2.com. What problems is OroCommerce solving and how is that benefiting you? Basic CRM needs like managing and processing sales-related data (customer data, sales stats, etc.) Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 2/12/2019 "The best for online retailers, which allows them to access information they have never had before" 4/5 What do you like best about OroCommerce? It easily integrates with all kinds of business applications. This allows access to data from other solutions such as e-commerce systems, mail marketing or customer support, and which is extensible, which means it has an application market where it is possible to locate additional modules that extend the basic functionalities of this CRM and allow customize it to measure as a module focused on capturing data from customers interested in products, capture and save information about profiles and interests, for me the best of all Review collected by and hosted on G2.com. What do you dislike about OroCommerce? A period of familiarization with the program is required, part of the process includes the training of the staff, so that they learn to use the information and interact with the clients and potential clients that together with the resistance to change, but it may be necessary to dedicate time to motivate staff to accept, adapt and use orocrm as a tool of benefit for clients, workflow, employee performance and the growth of the company Review collected by and hosted on G2.com. Recommendations to others considering OroCommerce: Remember that orocrm is designed for SMEs and available onlin, it is easy to use and has tools for marketing and sales. You can create custom reports and customer segmentation. Review collected by and hosted on G2.com. What problems is OroCommerce solving and how is that benefiting you? It helped us enormously to design and develop our workflow. This tool offers the ability to define workflows to carry out the usual tasks within the framework of the company. Is that its goal is to achieve increased productivity of workers and manage information Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TV Thibault V. Small-Business (50 or fewer emp.) 3/28/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Best CRM to connect with OroCommerce or Magento" 5/5 What do you like best about OroCommerce? The flexibility and connectability with third-party solutions. Customer Management and the very precise workflow. Review collected by and hosted on G2.com. What do you dislike about OroCommerce? The UI can be improve (like on PIM Akeneo for example). Review collected by and hosted on G2.com. Recommendations to others considering OroCommerce: Do design workshops and involve the entire company around the project. Review collected by and hosted on G2.com. What problems is OroCommerce solving and how is that benefiting you? Manage all customer between the real stores, the website and social networks. In order to develop a cross channel tracking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ST sravanthi T. Integration Developer Wireless Mid-Market (51-1000 emp.) 10/24/2016 "Very good CRM tool. Easy to use, data is invaluable" 5/5 What do you like best about OroCommerce? The amount of data accessible and the many ways of filtering it. Very easy to use.Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers. Review collected by and hosted on G2.com. What do you dislike about OroCommerce? Dashboards should be more customizable. Sometimes data is hard to find.menting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers. Review collected by and hosted on G2.com. Recommendations to others considering OroCommerce: Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers. Review collected by and hosted on G2.com. What problems is OroCommerce solving and how is that benefiting you? Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers.Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers.The amount of data accessible and the many ways of filtering it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 2/17/2016 "Very good CRM tool. Easy to use, data is invaluable" 4.5/5 What do you like best about OroCommerce? The amount of data accessible and the many ways of filtering it. Very easy to use. Review collected by and hosted on G2.com. What do you dislike about OroCommerce? Dashboards should be more customizable. Sometimes data is hard to find. Review collected by and hosted on G2.com. What problems is OroCommerce solving and how is that benefiting you? Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers. Review collected by and hosted on G2.com. 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