Customer service is hands down the best feature when dealing with ORM. When I say customer service, not only do I mean it in the standard definition, but also in a technical way. ORM has had many unique challenges thrown at them by myself and my company, and they have not only been there to help us with each step of these updates/changes, but they are always willing to push their system further to get you what you need. Review collected by and hosted on G2.com.
There are very few complaints I have with this organization. If I need to be critical, there are times where some deliverables are slightly behind. However, there is a strong caveat needed here. Often the delivery issues are actually not from ORM, but in my case, AWS was crashing due to the Big Data being used. And again, these are unique challenges, where timelines are difficult, to begin with. Review collected by and hosted on G2.com.
Brad, thanks for your great feedback.
It is awesome to hear that you think, "Customer service is hands down the best feature when dealing with ORM."
We strive to exceed our customers' expectations by giving them access to quicker and more accurate reports that have been created by analyzing your data with our machine learning algorithm. We are glad to hear how important this is to you.
ORM has done some innovative work with your team (as you noted) that doesn't always fit into a standard project timeline. We are excited to continue to innovate and push the envelope to see what other unique challenges we can tackle together.
