Verified User in Consumer Services
AC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Outstanding Support Makes the Platform Shine"
5/5
What do you like best about OrgChart?

The assistance that Jonathan provided in order for us to understand the platform. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

We have nothing to report as a dislike about Orgchart. Review collected by and hosted on G2.com.

Response from Danni Ball of OrgChart
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Thank you for sharing your experience! It's great to hear that OrgChart has been helpful in reducing manual upkeep and provide accurate reporting to your organization. We are so glad to hear Jonathan was able to deliver great service during implementation. We are very proud of our implementation team and their dedication to client success.

Thank you for your trust in us.

The OrgChart Team

Stacey B.
SB
Stacey B.
Compensation/Benefits Analyst
Enterprise (> 1000 emp.)
"Very useful and user friedly"
5/5
What do you like best about OrgChart?

This is very similar to the Org application we were using prior so it's been a very smooth transition. The implementation process has gone very well and Francios is extremely knowledgeable and helpful. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

So far it seems to do what we need. There are a few small things that I believe are being worked on like centering the charts vertically. Review collected by and hosted on G2.com.

Response from Kimberlee Henry of OrgChart
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We're glad to hear that OrgChart has been a smooth transition for you and that the implementation process has gone well. We appreciate your feedback and continued partnership!

- The OrgChart Team

Verified User in Consumer Electronics
AC
Verified User in Consumer Electronics
Mid-Market (51-1000 emp.)
"Digital OrgChart"
5/5
What do you like best about OrgChart?

The implementation was tracked in one place so every individual knew where we were in the process. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

The system would be easier for use if you were an engineer. Review collected by and hosted on G2.com.

Response from Danni Ball of OrgChart
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Thank you for taking the time to review OrgChart! We are happy to hear that implementation was smooth and your team was always looped in on where the process stood. It warms our hearts to hear that OrgChart has enabled you to ditch the Excel spreadsheets and deliver real-time data direct from ADP.

Thank you for your partnership!

- The OrgChart Team

Verified User in Construction
AC
Verified User in Construction
Enterprise (> 1000 emp.)
"Great service!"
5/5
What do you like best about OrgChart?

I love how the data integrates with ADP, takes a lot of manual work off of my plate! Francois was great with the implementation! Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

Some of the ADP constraints, like the emails not flowing over correctly but other than that it is great! Review collected by and hosted on G2.com.

Response from Kimberlee Henry of OrgChart
Edit edit

Thank you for the positive feedback! We're glad to hear that OrgChart has been helpful in integrating with ADP and reducing manual work. We appreciate your comments about Francois as well, and will be sure to pass along your compliments.

- The OrgChart Team

Verified User in Pharmaceuticals
IP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Good tool to visualize org structures and lay out changes"
4/5
What do you like best about OrgChart?

generally a good tool to map out org structure designs. you can roll-up metrics to get a topline view, as well as create custom formulas. very responsive customer support. a rep will reach out to me to talk through my issues and the options that will meet my needs. our rep also proactively reaches out just to check in every once in a while. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

set up can be a little cumbersome with setting the formulas. the interface is not always very intuitive and looks a little outdated. currently have to manually input each change so there is opportunity to enhance user experience further with simplification upgrades like batch changes. Review collected by and hosted on G2.com.

Response from Andrew Zimmerman of OrgChart
Edit edit

Thank you for taking the time to write this thoughtful review. We're pleased to learn about your positive experience with our product and services team. Thank you for your product feedback as well. All feedback helps us to continue to enhance our customers’ experience each and every day. Reach out to our Customer Success team who will be more than happy to walk you through some of the latest product enhancements including some that address the specifics you mentioned here.

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Went the extra mile"
5/5
What do you like best about OrgChart?

Our implementation team met with us several times outside of the scheduled training and set up calls. They answered more questions, tackled more obstacles, and worked with us as partners to get this system set up as a vital tool for our entire company. They made everything easy and friendly in a way that I have rarely seen before. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

That other software implementations are not more like the OrgChart. Review collected by and hosted on G2.com.

Response from Kimberlee Henry of OrgChart
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We are glad to hear that our implementation team provided excellent support and worked with you as partners to set up OrgChart as a vital tool for your company. We value your feedback and are committed to delivering exceptional service to all our customers.

- The OrgChart Team

JM
Jodi M.
Sr HRIS Analyst
Enterprise (> 1000 emp.)
"OrgChart Implementation"
5/5
What do you like best about OrgChart?

Being able to create different views for different populations that will be using the tool Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

So far, nothing that I dislike about the product Review collected by and hosted on G2.com.

Response from Danni Ball of OrgChart
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Thank you so much for taking the time to give us your feedback on OrgChart. We are so glad that you are able to create the different views you need to be successful and that the solution is able to support your headcount planning needs.

Thank you for your continued trust in OrgChart.

– The OrgChart Team

EH
Eric H.
Senior Analyst
Enterprise (> 1000 emp.)
"Francois Smit - Viatris Implementation"
5/5
What do you like best about OrgChart?

The best part about the tool is that it is effectively ready to go for any org at all times. Unless there's a special request for planning, aggregating data, or adjusting formats, org chart requests will take seconds. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

The most difficult part of the tool is that there are so many options that it may take a little bit of a learning curve to get fully comfortable. With that being said, the ease of a standard org chart being available at all times far outweighs this. Review collected by and hosted on G2.com.

Response from Kimberlee Henry of OrgChart
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Thank you for your feedback on the ease and effectiveness of OrgChart in generating organizational charts. We understand that with the wide range of options available, it may take some time to feel fully comfortable. We're here to support you every step of the way, ensuring you get up to speed quickly and can maximize the full potential of the solution.

– The OrgChart Team

DF
Dayana F.
Director Human Resources
Mid-Market (51-1000 emp.)
"Easy and helpful"
5/5
What do you like best about OrgChart?

Mackenzie Braden was very patient and provided me the necessary tools to work my orgchart in detail. Being in charge of 5 locations and one in Orlando created some discomfort when updating or creating my org charts. Mackenzie Braden guided me and helped me through every step while patiently explaining them as well. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

I honestly have no dislikes at the moment. Review collected by and hosted on G2.com.

Response from Kimberlee Henry of OrgChart
Edit edit

Thank you for the review, Dayana! We're thrilled to hear that Mackenzie provided you with the necessary tools and support to work on your org chart in detail. We strive to provide excellent customer service and are glad to hear that it was helpful for you.

- The OrgChart Team

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"OrgChart has made our lives a lot more streamlined."
4/5
What do you like best about OrgChart?

The integration capability with Workday is extremely helpful so that we're not spending a bunch of time building the dataset to load into an org chart tool before even creating the chart itself. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

While the formatting seems simple, I find it confusing to determine where certain formatting features take precedence. It seems like one formatting change overwrites another depending on where it's saved. Might just take some adjustment time as we're still very new to utilizing the tool on the job. Also, in the Planning tool, it would be helpful if there was a was to mass cancel items that have been planned/updated. Review collected by and hosted on G2.com.

Response from Kimberlee Henry of OrgChart
Edit edit

Thank you for sharing your experience! We're thrilled to hear that OrgChart has helped streamline your processes and that the integration with Workday has been beneficial—this is exactly what we aim for. We also appreciate your feedback regarding the chart formatting challenges you're encountering. We’re committed to continually improving both our product and customer experience, and we’ll be sure to pass this feedback along to our product team. Thank you for your trust and partnership.

– The OrgChart Team