Melinda C.
MC
Melinda C.
Human Resource Manager
Enterprise (> 1000 emp.)
"Robust Automation and Effortless Navigation"
4/5
What do you like best about OrgChart?

The automation, robust but yet easy to navigate around the program. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

I don't know yet, just got done with implementation. Review collected by and hosted on G2.com.

Response from Danni Ball of OrgChart

Thank you for sharing your experience - and for your trust in us! We're glad to hear the value you see from automating your org chart and find the solution easy to navigate. We would love to hear how things progress as you continue to explore the product and use it for promotion planning.

The OrgChart Team

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"Easy to Use Product with Great Support"
4.5/5
What do you like best about OrgChart?

I really enjoy how quick and responsive OrgChart's support team is. I have never had trouble getting in contact with them or getting an answer to my questions quickly. Their software also has a lot of options for integrations, which I appreciate. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

The formatting of each box can be a little restrictive as far as formatting goes. Probably one of my only complaints. Review collected by and hosted on G2.com.

Response from Kimberlee Henry of OrgChart

We're so pleased to hear that you find our support team quick and responsive, and how valuable you find our integration options. We also understand the importance of formatting flexibility, and appreciate your feedback on that as well. We are constantly working to enhance capabilities based on user feedback, including with respect to formatting as well. Thank you for your trust and partnership with us.

Tiahna F.
TF
Tiahna F.
People Operations Associate
"Highly Customizable with Stellar Interface"
5/5
What do you like best about OrgChart?

I love the interface and how easy it is to navigate in OrgChart, which makes creating organizational charts very straightforward. I also appreciate the support system quite a bit. The amount of customization available is something I really enjoy, as it helps create valuable visuals for our staff and potential donors. Additionally, the initial setup was very easy, which was a nice surprise. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

I wish that there were more font options as we use specific fonts in our branding. Review collected by and hosted on G2.com.

Response from Danni Ball of OrgChart

Thank you for taking the time to review OrgChart. As a valued customer, we appreciate all feedback that you have to offer. While we do offer several customization options, including 10+ font choices, we are always looking for additional ways to improve the product for the end user. We have shared your input with our product team for consideration as we continue in 2026. We are thrilled to you are seeing benefit from our many other customizations and overall have had a positive, easy-to-use experience with the product. It is great to hear that is has been able to help with reporting and metrics without it being a tedious, manual process.

– The OrgChart Team

Verified User in Biotechnology
AB
Verified User in Biotechnology
Mid-Market (51-1000 emp.)
"10/10"
4.5/5
What do you like best about OrgChart?

We recently upgraded to the new Org Chart system, and Francois made the whole process such a great experience. From start to finish, he was a pleasure to work with. Even when we hit a couple of early hiccups (not on his end), Francois kept everything on track and made sure the implementation went smoothly.

He answered every question we had—plus the ones we didn’t even know to ask—and was incredibly flexible with our busy schedule. His training style is easy to follow, and he did a great job showing us new features we’re excited to start using.

Honestly, we can’t say enough good things about Francois. He made what could have been a stressful transition feel simple and even enjoyable. 10/10—highly recommend! Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

The old system was a bit clunky but now that we have upgraded it will make a world of difference in our day to day. Review collected by and hosted on G2.com.

Response from Danni Ball of OrgChart

We are so glad to hear that you are happy with the updated version of OrgChart and that it is able to make noticeable improvements in your day-to-day!

We are thrilled that Francois was able to give you the best implementation experience -- while we are not surprised, we love to hear it! It is our goal to offer nothing but the best in both product and service.

Thank you for your continued trust in OrgChart.

– The OrgChart Team

Verified User in Hospitality
AH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"User friendly and customizable platform with helpful features!"
4.5/5
What do you like best about OrgChart?

One of the biggest upsides of using OrgChart is how easy it makes visualizing and managing organizational structures. Its user-friendly design allows teams to quickly build, update, and share charts, while powerful features like the planning module help with workforce planning and future growth scenarios. The export functions make sharing information seamless, and the high level of customization ensures the tool fits the unique needs of any organization. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

While OrgChart is a user-friendly platform overall, there are several steps required to add new views, charts, and displays that take time for Admin users to learn and be comfortable with. Review collected by and hosted on G2.com.

Response from Danni Ball of OrgChart

We appreciate your feedback and thank you for the time to leave us this review. We are so glad to hear that OrgChart has been able to enable your team to visualize and manage org structures in your organization. We love to hear that it is user-friendly and its advanced functionality such as workforce planning has helped with future growth scenarios.

We also appreciate your candid feedback regarding the ease of adoption as your admins learn the platform and how to use OrgChart. I am including a link below to our comprehensive support center where your team can find detailed resources on the solution, but please do not hesitate to reach out if the team has any questions. We stand behind our product and the team is here to support your needs throughout our partnership. Support is available via the provided link below or don't hesitate to reach out directly to your CSM for any account questions.

Thank you for your continued trust in OrgChart.

– The OrgChart Team

See how OrgChart improved
Verified User in Accounting
AA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Seamless HRIS API Connection and Customizable Charts"
4/5
What do you like best about OrgChart?

API connection with HRIS. Customized chart build. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

Append table doesn't refresh automatically Review collected by and hosted on G2.com.

Response from Leslie Tytka of OrgChart

Hi! Thank you for sharing your experience. It’s great to know that the API connection with your HRIS and the ability to build customized charts are helping provide better visibility into your organization.

We also appreciate your feedback regarding the append table refresh functionality. Input like this helps us better understand where we can continue improving the overall experience and workflows for our customers.

Thanks again for taking the time to share your perspective and for being part of the OrgChart community!

- The OrgChart Team

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"Great Design Tools, But Managing Open Positions Is Clunky"
3.5/5
What do you like best about OrgChart?

the work bench section of org chart that lets you design you own organization and department -Great way to do "what if" scenarios and pre acquisition discussions Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

open positions work around is clunky and time consuming. So, I added in thru the excel sheet the open position and now I can't remember how to delete it! too much work to simply add in open positions to the team viewer feature Review collected by and hosted on G2.com.

Response from Danni Ball of OrgChart

Thank you for taking the time to share your feedback on our solution. We'd love talk with you more about managing open positions. We recently introduced new Position Management features that we believe could help you better manage your open positions. We'd love to learn more about your use case so we can either assist you or work on product improvements. If you reach out to your CSM and mention this review, they can connect you directly with our product team.

Thanks again for your partnership!

AJ
Ardley J.
HR Generalist
Mid-Market (51-1000 emp.)
"Intuitive Time Saver"
4.5/5
What do you like best about OrgChart?

I like how customizable the software is. You can isolate, color, highlight just about anything. I also like how it provides live updates based on our current headcount at any given time so that we're working with up-to-date information at all times. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

I do believe the software could be a bit more user friendly. Yes they provide job-aids but they are not very intuitive. I believe with a few adjustments, this software can definitely give the end user a much better experience. Review collected by and hosted on G2.com.

Response from Danni Ball of OrgChart

Thank you for taking the time to review OrgChart. We are happy to hear that it is saving your team time and that you see the immediate value in both the customizations as well as the always up-to-date functionality by syncing in real-time with your existing HR systems.

Additionally, we appreciate your candid feedback and would love to learn more about your end user experience. We offer thorough KB articles in our support center and the full support team is available to address any specific issues you may be experiencing. If you have more general feedback, we would love to learn more as we constantly strive to offer the best-in-class solution for HR professionals. Please do no hesitate to reach out to support or your CSM.

Thank you for being a valued OrgChart customer.

– The OrgChart Team

See how OrgChart improved
NM
Nina M.
Executive Administrative Assistant
Mid-Market (51-1000 emp.)
"Showed Up At The Right Time!"
5/5
What do you like best about OrgChart?

I really appreciate how the org chart program provides a clear and structured view of our organization. Its user-friendly interface makes updates seamless, ensuring leadership and employees always have access to the most current information. The tool enhances efficiency by streamlining communication and visibility across teams, especially during leadership changes. Plus, the customization options allow us to tailor the org chart to fit our specific needs. Overall, it’s a valuable resource that keeps everyone aligned and informed! Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

While the org chart program is a valuable tool, there are areas for improvement. The system feels clunky when trying to add custom items, especially when integrated with ADP or an employee management program. While I appreciate the support available, the time investment required for proper integration is significant—you really need a dedicated resource to manage it, or it simply won’t happen efficiently. Review collected by and hosted on G2.com.

Response from Kimberlee Henry of OrgChart

Thank you for the review, Nina! We're glad to hear that you're finding so much value in OrgChart, including the user-friendly interface, the visibility it provides you, and our customization capabilities. We appreciate your feedback on the areas of improvement as well. We're continuously working to improve our system and take all customer feedback into account for future updates. Thank you for your continued trust and partnership.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Flexible HRIS/AD Integrations with Patient, Security-Focused Onboarding"
5/5
What do you like best about OrgChart?

Integrations into HRIS and AD, and flexible data modeling possible. Very friendly onboarding and very patient to ensure security and user experience will be good. Review collected by and hosted on G2.com.

What do you dislike about OrgChart?

Possible exposure of HR info to employees or outside world via inadequate security setup. This isn't an org chart limitation, but it is a risk in using such tools. Review collected by and hosted on G2.com.

Response from Leslie Tytka of OrgChart

Hi there! Thank you for your feedback. We’re glad to hear the HRIS and AD integrations, along with the flexibility in data modeling, have been valuable. It’s also great to know our team provided a patient and supportive onboarding experience.

We appreciate you calling out the importance of security. Ensuring sensitive data is properly managed and access is controlled is something we take seriously, and we’re always working to support customers with best practices in this area.

Thanks again for sharing your experience and for being part of the OrgChart community.

- The OrgChart Team