The process with Jonathan Arana was excellent. We scheduled several different user and admin training sessions that were conducted by Jonathan Arana in a professional and structured way. Very happy! There are many features that work well for our agency. I actually used our organizational chart to assist with another project that required quick detailed information related to staff project and approval workflows. Without OrgChart, I would have had to pull information from our ERP system that would have taken so much longer. Review collected by and hosted on G2.com.

I have not run into any issues that I dislike. Review collected by and hosted on G2.com.

It clearly illustrates our team’s structure, making it easy to see reporting lines and understand each person’s role and responsibilities. The visual layout also enhances communication and collaboration across the team. David guided us through the details and did an excellent job explaining how everything works. Review collected by and hosted on G2.com.

Overall, the org chart works super well, but it could be a bit more intuitive when adding new team members. Review collected by and hosted on G2.com.

I really enjoy using OrgChart for the great visuals it provides and the auto-update feature with our HRIS. It saves us a huge amount of time since we no longer have to manually create charts, and we can easily get the information to managers. I also appreciate that OrgChart listens to feedback about the product and tries to make the changes we suggest happen. Review collected by and hosted on G2.com.

No negatives yet Review collected by and hosted on G2.com.

The ease of use and it flexibility. The system is easy to configure. Configuration of various colour, box shapes, line connection and even the type of data that you would like to use. It is also very flexible to adopt for your needs. Once you set it the way you like, all you need to do is upload a fresh report and you will have your new chart ready for use, share or publish. The chart has also the possibility to add legends including computations that will change depending in which area you are within the org chart.

I also find very helpful the help section that is very detailed and and can also guide you to set more advanced features. Review collected by and hosted on G2.com.

While the chart is easy to configure, to create new public users with limited access requires settings in a number of screens. However, this is done initially and as soon as you get the hang of it, it's not that difficult. On the other hand, if you get stuck support is very efficient. Review collected by and hosted on G2.com.

I like that OrgChart is very customizable and user-friendly. There are so many options/features to customize a chart to inspire creativity and create different fields that are best suited to your organization. The implementation process was also very smooth. We had a great integration specialist, named Jonathan Arana who was always readily available for questions. He also demonstrated and executed the trainings / implementation well and was very helpful throughout the entire process! Review collected by and hosted on G2.com.

I do think OrgChart is very user-friendly, although I do believe some functions could be enhanced, such as an AI tool on the side helping guide where to go if need be. Review collected by and hosted on G2.com.

The file feed from UKG ready daily. This cuts out a lot of manual labor on our part. Review collected by and hosted on G2.com.

There is not really anything that I particularly dislike about this product. Review collected by and hosted on G2.com.

I like that it is automated and highly customizable. The org charts print in a nice format that is easy to read. Review collected by and hosted on G2.com.

The system is not user friendly or intuitive whatsoever. It can be challenging to figure out where to go to make updates. Sometimes it can be hard to export the right data. Review collected by and hosted on G2.com.

In my prior roles, I spent years building and rebuilding org charts across various platforms—from Visio to complex design programs—constantly editing, updating, and starting from scratch each time leadership structures evolved or a new purpose required a different view. The process was time-consuming, frustrating, and often yielded only basic outcomes despite countless hours invested.

Discovering OrgChart.com has been a complete shift in how I approach organizational design. It’s streamlined, intuitive, and dynamic—allowing for effortless updates and multiple tailored outputs without reinventing the wheel each time. What once felt like a dreaded task is now efficient, even enjoyable. Simply put, it’s a true productivity and sanity saver. Review collected by and hosted on G2.com.

There’s really nothing to dislike about this program. You simply need to be patient and dedicate the necessary time to the implementation, setup, and learning process. In the end, it’s absolutely worth every bit of the time you invest! Review collected by and hosted on G2.com.

I like being able to plan based on position, budget, and compensation. Review collected by and hosted on G2.com.

From a UX perspective, it isn’t very easy to use unless you go through training and spend time asking a lot of questions—especially the right ones. Review collected by and hosted on G2.com.

The product fulfills our business requirements effectively. It is straightforward to set up, configure, and adjust as our needs evolve, which has made adoption relatively smooth. Review collected by and hosted on G2.com.

While the tool itself works well, the delivery experience was less than ideal. Communication throughout the process was inconsistent, and our implementation specialist tried to handle all issues personally instead of bringing in the appropriate SMEs for more complex items, such as SSO setup. The SSO setup guides we received were also inconsistent with the actual experience, creating unnecessary confusion—these should be updated.

I found the approach leaned more toward a "fix it for you" model rather than empowering us to understand the why behind issues, which would have better prepared us to troubleshoot independently in the future. Training seemed focused primarily on the day-one build and immediate goals. While that met our starting needs, I can’t help but wonder if we missed out on learning the tool’s broader capabilities—and whether that might limit how fully we're able to take advantage of it over time. Review collected by and hosted on G2.com.