We have a usage-based billing structure which we really struggled with in Zuora due to how it was configured. Ordway were attentive to where we were struggling and proposed a setup that provides exactly what we need. Our invoice timing has dropped from the 3rd week of the month to the first already and we are still to integrate Salesforce and our usage data. The UI is intuitive and easy to learn. Review collected by and hosted on G2.com.

Some of the reporting is still being built out, however, they have a flexible custom reporting module that provides much of what I need and they have added multiple reports we use to their near-term reporting roadmap. Review collected by and hosted on G2.com.

It's definitely cheaper than the alternatives. Review collected by and hosted on G2.com.

Software is often shipped before properly tested. We have run into MANY bugs especially with the Salesforce integration Review collected by and hosted on G2.com.

Billing systems are usually very mechanical. It can be challenging for most billing software to handle more complex billing schedules and nuances. However, Ordway offers a flexible solution that really impressed our team. Ordway was able to automate everything for us. The implementation team is very quick to respond and worked with us to build features useful for our team. The level of attention is unparalleled. The UI is intuitive and is a drastic improvement from other billing systems I have used in the past. Review collected by and hosted on G2.com.

So far everything has been smooth. When we have suggestions, the implementation team works with us to resolve issues. Review collected by and hosted on G2.com.

Billing Platforms can be daunting, but Ordway's interface makes it easy to navigate. Even if you are less than an expert in AR (like me), you can easily get things done in Ordway.

Best of all, their support is PHENOMENAL. The awesome team behind Ordway really steps up the meaning of customer success. Review collected by and hosted on G2.com.

Would love to be able to see Ordway payment data as fields in Salesforce that we can report on, e.g., outstanding balances, or when payments bounce Review collected by and hosted on G2.com.

Customer Support is really a top notch. Review collected by and hosted on G2.com.

Offering less customization so we tend to be satisfied with what's offered in the box. Review collected by and hosted on G2.com.

I like that I always get a very quick response from my representative Sushma on any questions I have. She also helps me take care of processes that would be very manual on my end, and she fixes/adjusts them in the background. Review collected by and hosted on G2.com.

It can be difficult to edit invoices after they are sent, or if you need to add charges. We have had issues with the invoices number changing if edits are made after the invoices is sent. Review collected by and hosted on G2.com.

I love that the platform is so easy to navigate and understand. Every section is clearly labeled and my colleagues do well without any formal training. Review collected by and hosted on G2.com.

A minimal dislike that I have is the search option. It is VERY testy and you must have the exact title down to the case for the results to pop. Review collected by and hosted on G2.com.

Automated invoicing, child companies under parent company, reporting Review collected by and hosted on G2.com.

Required to set a billing start date even though that isn't set in stone for our industry Review collected by and hosted on G2.com.

I like that processing a refund only takes a few clicks. Review collected by and hosted on G2.com.

It seems to go down kinda frequently and the bugs are a problem. Cleaning up double charging etc is not good, and it is just kinda wonky overall. Review collected by and hosted on G2.com.

The ability and ease to create new subscriptions from templates and the Aging Report Review collected by and hosted on G2.com.

It is difficult to customize invoices. also don't like not being about to have different email rules Review collected by and hosted on G2.com.